Afforable, smarter, alternative toLiveChatfor AI customer support

Introduction

LiveChat and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. While LiveChat offers native AI features, My AskAI can be integrated within LiveChat to replace or augment these capabilities. This summary aims to provide an objective comparison of the key features, pricing, and capabilities of both solutions.

AI Customer Support Features

Both LiveChat and My AskAI offer AI-powered customer support features. These features are designed to handle a variety of customer inquiries, reducing the workload on human support agents.

AI Features for Support Agents

Similarly, both platforms provide AI features specifically tailored for support agents. These tools assist agents in resolving customer issues more efficiently by providing relevant information and automated responses.

Pricing

When comparing the cost per 1,000 tickets/chats, LiveChat charges $52, while My AskAI charges $99. This makes LiveChat more cost-effective in terms of AI usage pricing.

Usage Tiers

LiveChat does not impose usage limits, allowing for unlimited conversations. In contrast, My AskAI offers tiered plans: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited). Any usage beyond these limits incurs an additional cost of $0.10 per conversation.

Human Handover

Both platforms support human handover, enabling a seamless transition from AI to human agents when necessary, ensuring that complex issues are handled appropriately.

Conversation Analytics/Insights

Conversation analytics and insights are available on both platforms, providing valuable data to improve customer support strategies and agent performance.

AI Email Assistant

My AskAI offers an AI Email Assistant, a feature not available in LiveChat. This assistant helps automate email responses, further enhancing the efficiency of customer support operations.

Email Lead Capture

Both platforms include email lead capture capabilities, allowing businesses to collect and manage leads effectively through automated interactions.

Content Limits

LiveChat does not specify content limits, whereas My AskAI offers unlimited webpages and documents across all its plans. This ensures that users can manage extensive content without restrictions.

Number of Chatbots/Agents

LiveChat offers different agent limits based on the plan: Starter (1 agent), Team (unlimited agents), Business (unlimited agents), and Enterprise (based on contract). My AskAI provides 1 chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

LiveChat includes a hosted help center, a feature not available in My AskAI. This can be beneficial for businesses looking to provide a centralized resource for customer support.

Chatbot Flow Builder

LiveChat offers a chatbot flow builder, enabling users to create custom chatbot workflows. My AskAI does not provide this feature, focusing instead on its AI capabilities.

Integrations (Content/Knowledge)

LiveChat integrates with various content sources like knowledge bases, product pages, and FAQs. My AskAI supports a broader range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, and more.

Integrations (End Users)

LiveChat has a marketplace for end-user integrations. My AskAI, however, offers direct integrations with popular platforms like Zendesk, Intercom, HubSpot, Slack, and more, providing flexibility in connecting with various customer support tools.

GDPR Compliance

Both platforms are GDPR compliant, ensuring that they adhere to data protection regulations.

SOC-2 Compliance

Neither LiveChat nor My AskAI is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.

Support

LiveChat provides 24/7/365 support across all plans. My AskAI offers tiered support options: web and email support for Essentials, priority web, email, and video support for Pro, and dedicated Slack and success manager support for Enterprise.

AI Models Available

LiveChat does not specify the AI models it uses. My AskAI offers GPT-4o in Essentials and Pro plans, with additional options like GPT-4o/Claude/Gemini available in the Enterprise plan.

API Access

Both platforms offer API access, allowing businesses to integrate and customize their AI customer support solutions.

Conclusion

LiveChat and My AskAI both offer robust AI customer support features with various integrations and support options. While LiveChat is more cost-effective per 1,000 tickets/chats and offers unlimited usage, My AskAI provides additional features like an AI Email Assistant and a broader range of integrations, making it a versatile choice for businesses looking to enhance their customer support capabilities.