AI customer support agent features & capabilities compared: Landbot vs. Zendesk AI

AI Customer Support Platforms: Landbot vs. Zendesk AI vs. My AskAI

This analysis focuses on the AI customer support features of Landbot, Zendesk AI, and My AskAI. These platforms are designed to deflect support tickets and enhance customer service efficiency.

AI Customer Support Features

All three platforms, Landbot, Zendesk AI, and My AskAI, offer AI customer support features. This core functionality allows businesses to automate responses and handle customer inquiries more efficiently.

AI Features for Support Agents

Zendesk AI and My AskAI provide AI features specifically designed to assist support agents, whereas Landbot does not. This includes tools like AI email assistants and conversation analytics, which can significantly enhance the productivity of support teams.

Pricing

When comparing the AI price per 1,000 tickets or chats, My AskAI is the most cost-effective at $99, followed by Landbot at $114, and Zendesk AI at $495. My AskAI offers competitive pricing without compromising on essential features.

Usage Tiers

Landbot offers a range of usage tiers based on the number of monthly interactions and AI chats, with different plans for website and WhatsApp integrations. Zendesk AI's pricing is feature-based, while My AskAI offers three tiers: Essentials, Pro, and Enterprise, with a clear cost structure for additional conversations.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly, maintaining a high level of customer satisfaction.

Conversation Analytics/Insights

Each platform provides conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions continuously.

AI Email Assistant

Zendesk AI and My AskAI include AI email assistants to help manage and automate email responses. Landbot does not offer this feature, making My AskAI and Zendesk AI more comprehensive for email support.

Email Lead Capture

All platforms support email lead capture, allowing businesses to collect and manage leads effectively through automated interactions.

Content Limits

My AskAI offers unlimited webpages and document integrations across all its tiers, ensuring that businesses can scale without worrying about content limitations. Content limits for Landbot are not provided, and Zendesk AI's content limits are to be confirmed.

Number of Chatbots/Agents

My AskAI provides a flexible number of chatbots/agents, with unlimited options available in its Enterprise tier. Zendesk AI supports one chatbot/agent, while Landbot does not specify this information.

Hosted Help Centre

Zendesk AI includes a hosted help center, which Landbot and My AskAI do not offer. This feature can be beneficial for businesses looking to provide a comprehensive self-service portal.

Chatbot Flow Builder

Both Landbot and Zendesk AI offer a chatbot flow builder, allowing businesses to design custom interaction flows. My AskAI does not include a flow builder but integrates with various platforms to deliver similar functionalities.

Integrations (Content/Knowledge)

My AskAI excels in content and knowledge integrations, supporting a wide range of sources such as websites, files, Google Drive, Notion, and more. Landbot and Zendesk AI have more limited integration options in comparison.

Integrations (End Users)

My AskAI offers extensive end-user integrations, including popular platforms like Slack, Teams, Zapier, and various chat services. Landbot and Zendesk AI also provide integrations but with fewer options compared to My AskAI.

Compliance

All three platforms are GDPR compliant. Both Landbot and Zendesk AI are SOC-2 compliant, while My AskAI does not have SOC-2 compliance.

Support

Support options vary across the platforms. Landbot provides a comprehensive support structure across its tiers, Zendesk AI's support details are not specified, and My AskAI offers tiered support, including priority and success manager access for higher plans.

AI Models Available

My AskAI offers flexibility with AI models, providing GPT-4o across all tiers and additional options like Claude and Gemini for Enterprise users. Zendesk AI uses GPT-4o, while Landbot's AI models are not specified.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support features with other systems and customize their functionalities.

In conclusion, each platform has its strengths, with My AskAI standing out for its cost-effectiveness, extensive integrations, and flexible AI model options. Landbot and Zendesk AI also offer robust features, catering to different business needs and preferences.