Landbot and Zendesk AI are both AI customer support platforms designed to deflect support tickets and streamline customer interactions. Landbot offers a tiered pricing structure with costs starting at $114 per 1,000 tickets or chats. The platform provides various usage tiers, ranging from the Sandbox tier allowing 100 interactions per month to custom Business plans that can handle up to 100 AI chats. Landbot features human handover capabilities, comprehensive analytics and insights, and email lead capture functionality. However, it does not include an AI email assistant.
Zendesk AI, on the other hand, is priced at $495 per 1,000 tickets or chats and offers usage tiers based on the features included. Like Landbot, Zendesk AI supports human handover and provides robust analytics and insights. Additionally, Zendesk AI includes an AI email assistant, which can further enhance customer support by automating email responses, and it also supports email lead capture. This makes Zendesk AI a more comprehensive solution in terms of email automation and support capabilities, albeit at a higher price point compared to Landbot.
| Feature | Landbot | Zendesk AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $114 | $495 | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | Zendesk AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | TBC | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | https://www.zendesk.com/marketplace/apps/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Landbot, Zendesk AI, and My AskAI. These platforms are designed to deflect support tickets and enhance customer service efficiency.
All three platforms, Landbot, Zendesk AI, and My AskAI, offer AI customer support features. This core functionality allows businesses to automate responses and handle customer inquiries more efficiently.
Zendesk AI and My AskAI provide AI features specifically designed to assist support agents, whereas Landbot does not. This includes tools like AI email assistants and conversation analytics, which can significantly enhance the productivity of support teams.
When comparing the AI price per 1,000 tickets or chats, My AskAI is the most cost-effective at $99, followed by Landbot at $114, and Zendesk AI at $495. My AskAI offers competitive pricing without compromising on essential features.
Landbot offers a range of usage tiers based on the number of monthly interactions and AI chats, with different plans for website and WhatsApp integrations. Zendesk AI's pricing is feature-based, while My AskAI offers three tiers: Essentials, Pro, and Enterprise, with a clear cost structure for additional conversations.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly, maintaining a high level of customer satisfaction.
Each platform provides conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions continuously.
Zendesk AI and My AskAI include AI email assistants to help manage and automate email responses. Landbot does not offer this feature, making My AskAI and Zendesk AI more comprehensive for email support.
All platforms support email lead capture, allowing businesses to collect and manage leads effectively through automated interactions.
My AskAI offers unlimited webpages and document integrations across all its tiers, ensuring that businesses can scale without worrying about content limitations. Content limits for Landbot are not provided, and Zendesk AI's content limits are to be confirmed.
My AskAI provides a flexible number of chatbots/agents, with unlimited options available in its Enterprise tier. Zendesk AI supports one chatbot/agent, while Landbot does not specify this information.
Zendesk AI includes a hosted help center, which Landbot and My AskAI do not offer. This feature can be beneficial for businesses looking to provide a comprehensive self-service portal.
Both Landbot and Zendesk AI offer a chatbot flow builder, allowing businesses to design custom interaction flows. My AskAI does not include a flow builder but integrates with various platforms to deliver similar functionalities.
My AskAI excels in content and knowledge integrations, supporting a wide range of sources such as websites, files, Google Drive, Notion, and more. Landbot and Zendesk AI have more limited integration options in comparison.
My AskAI offers extensive end-user integrations, including popular platforms like Slack, Teams, Zapier, and various chat services. Landbot and Zendesk AI also provide integrations but with fewer options compared to My AskAI.
All three platforms are GDPR compliant. Both Landbot and Zendesk AI are SOC-2 compliant, while My AskAI does not have SOC-2 compliance.
Support options vary across the platforms. Landbot provides a comprehensive support structure across its tiers, Zendesk AI's support details are not specified, and My AskAI offers tiered support, including priority and success manager access for higher plans.
My AskAI offers flexibility with AI models, providing GPT-4o across all tiers and additional options like Claude and Gemini for Enterprise users. Zendesk AI uses GPT-4o, while Landbot's AI models are no
