Landbot and Tidio are AI customer support platforms designed to streamline customer interactions and deflect support tickets through automated solutions. Landbot offers a tiered pricing structure with a base cost of $114 per 1,000 tickets or chats. The platform provides various usage tiers, starting from the Sandbox tier with 100 chats per month to the Business tier, which offers custom chat limits and up to 100 AI chats. Landbot supports human handover, allowing seamless transitions between AI and human agents, and includes analytics and insights to monitor performance. While it does not feature an AI email assistant, it does offer email lead capture capabilities.
On the other hand, Tidio's pricing starts at $749 per 1,000 tickets or chats, with usage tiers ranging from a Free plan with 50 conversations to the Tidio+ plan, which offers custom conversation limits. Similar to Landbot, Tidio supports human handover and provides analytics and insights for performance tracking. Tidio also lacks an AI email assistant but includes email lead capture functionality. The higher price point and different usage tiers position Tidio differently in the market compared to Landbot, catering potentially to different business needs and scales.
| Feature | Landbot | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $114 | $749+ | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | Tidio pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | https://www.tidio.com/integrations/#apps | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Landbot, Tidio, and My AskAI, aimed at deflecting support tickets. Each platform offers distinct features and pricing models, which we will explore in detail.
All three platforms—Landbot, Tidio, and My AskAI—offer AI customer support features. These features help automate and manage customer interactions, thereby reducing the workload on human support agents.
While Landbot does not offer AI features specifically designed for support agents, both Tidio and My AskAI do. This can be a crucial differentiator for companies looking to enhance the efficiency of their support teams.
When it comes to pricing per 1,000 tickets or chats, My AskAI is the most cost-effective at $99, compared to Landbot's $114 and Tidio's starting price of $749. This makes My AskAI a more budget-friendly option for businesses looking to manage a high volume of customer interactions.
Landbot offers multiple usage tiers, including Sandbox, Starter, Pro, and Business, with varying limits on the number of chats and AI interactions. Tidio also provides different tiers, such as Free, Lyrio AI, and Tidio+, each with its own set of features and conversation limits. My AskAI offers three tiers: Essentials, Pro, and Enterprise, with a straightforward pricing model and additional charges for conversations beyond the limits.
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary. This ensures that complex queries can be handled appropriately without disrupting the customer experience.
Each platform provides conversation analytics and insights, helping businesses understand customer interactions better and make data-driven decisions to improve their support services.
My AskAI stands out by offering an AI email assistant, a feature not available in either Landbot or Tidio. This can be particularly useful for businesses that rely heavily on email communication.
All three platforms support email lead capture, helping businesses gather valuable customer information and nurture leads effectively.
Landbot and Tidio do not specify content limits, while My AskAI offers unlimited webpages and documents across all its tiers. This feature is updated automatically, ensuring that the AI has access to the latest information.
Landbot and Tidio do not provide specific limits on the number of chatbots or agents. My AskAI, however, offers clear limits: one chatbot with two modes (public and private) for Essentials and Pro tiers, and unlimited chatbots for the Enterprise tier.
None of the platforms offer a hosted help center. Businesses will need to look elsewhere for this feature.
Both Landbot and Tidio offer a chatbot flow builder, allowing businesses to create custom interaction flows. My AskAI does not provide this feature, focusing instead on its robust AI capabilities.
Landbot integrates with predefined scripts, flows, databases, and external APIs. Tidio allows manual content addition and file uploads in its Tidio+ tier. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.
Landbot integrates with a variety of end-user applications such as Slack, Sendgrid, Google Analytics, and more. Tidio offers a comprehensive list of integrations on its website. My AskAI provides extensive integrations, including Zende
