Landbot and Tawk are AI customer support platforms designed to help businesses manage and deflect support tickets efficiently. Landbot offers a tiered pricing structure, starting from a free Sandbox plan with 100 chats per month and scaling up to custom Business plans with 100 AI chats per month on both website and WhatsApp. The price per 1,000 tickets/chats is set at $114. Landbot supports human handover and provides analytics and insights to help businesses understand customer interactions better. Additionally, it features email lead capture but does not include an AI email assistant.
On the other hand, Tawk presents a more budget-friendly option with a cost of $20 per 1,000 tickets/chats. Its usage tiers range from the Hobby plan with 100 messages per month to the Enterprise plan accommodating up to 20,000 messages per month. Similar to Landbot, Tawk also supports human handover and offers analytics and insights. It includes email lead capture but lacks an AI email assistant feature. Overall, Tawk's pricing and higher message limits per tier may appeal to businesses with larger volumes of customer interactions.
| Feature | Landbot | Tawk | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| AI Price Per 1,000 tickets/chats | $114 | $20 | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | Tawk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Based on features | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Your website Shortcuts Documents Knowledge Base Plain text | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | https://help.tawk.to/category/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the competitive landscape of AI customer support platforms, three notable players are Landbot, Tawk, and My AskAI. This analysis delves into their AI customer support offerings, focusing on features aimed at deflecting support tickets.
All three platforms—Landbot, Tawk, and My AskAI—offer AI customer support features. These features are designed to automate responses and provide efficient solutions to customer queries, reducing the need for human intervention.
My AskAI stands out by offering AI features specifically for support agents, which neither Landbot nor Tawk provide. These features can enhance the efficiency of support teams by assisting with tasks such as drafting responses and managing tickets.
Pricing is a critical factor for businesses. Landbot charges $114 per 1,000 tickets/chats, while Tawk is more cost-effective at $20. My AskAI offers a competitive rate of $99, providing a balance between cost and advanced features.
Landbot provides various usage tiers, ranging from Sandbox to Business, with specific limits on the number of chats and AI interactions. Tawk's tiers include Hobby, Growth, and Enterprise, each with different message limits. My AskAI offers Essentials, Pro, and Enterprise tiers, with the flexibility of $0.10 per conversation beyond set limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining customer satisfaction and service quality.
Each platform provides conversation analytics and insights, enabling businesses to monitor and improve their customer support performance. These analytics help in understanding customer behavior and refining AI responses.
My AskAI offers an AI email assistant, a feature absent in both Landbot and Tawk. This assistant can help automate email responses, further reducing the workload on support teams.
All three platforms support email lead capture, allowing businesses to gather potential customer information and follow up on leads generated through AI interactions.
Landbot and Tawk do not explicitly provide content limits, whereas My AskAI offers unlimited webpages and documents across all its tiers. This ensures that businesses can scale their content without worrying about hitting limits.
My AskAI provides detailed information on the number of chatbots/agents supported, with Essentials and Pro tiers allowing one chatbot in two modes, and the Enterprise tier offering unlimited chatbots. Landbot and Tawk do not specify these details.
Tawk offers a hosted help center, a feature not available in Landbot or My AskAI. This can be beneficial for businesses looking to provide a centralized resource for customer support.
Both Landbot and Tawk include a chatbot flow builder, allowing businesses to design custom interaction flows. My AskAI does not offer this feature, focusing instead on advanced AI integrations.
My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, and Zendesk. Landbot and Tawk also offer integrations but with different scopes and capabilities.
For end-user integrations, My AskAI supports platforms such as Slack, Teams, and various chatbot services. Landbot and Tawk have their own sets of integrations, catering to different business needs.
All three platforms are GDPR compliant, ensuring that they adhere to data protection regulations and maintain user privacy.
Landbot is SOC-2 compliant, providing an additional layer of security assurance. Tawk and My AskAI do not offer this compliance.
Support options vary across the platforms. Landbot offers extensive support including live chat and dedicated success managers for higher tiers. Tawk provides AI Assist and priority live chat for higher tiers. My AskAI offers web, email, and video support, with additional options like a success manager for the Enterprise tier.
My AskAI utilizes advanced AI models such as GPT-4o, Claude, and Gemini, offering sophisticated language processing capabilities. Tawk uses the Apollo AI Bot across all tiers, while Landbot does not specify its AI models.
All three platforms provide API access, enabling businesses to integrate their AI customer support with other systems and customize their solutions.
In summary, My AskAI offers unique features like AI support for agents and an AI email assistant, along with competitive pricing and extensive integrations. Landbot and Tawk have their own strengths, such as chatbot flow builders and hosted help centers, respectively. Businesses should consider their specific needs and budget when choosing the most suitable AI customer support platform.
