Landbot and SalesIQ (Zoho) are AI customer support platforms designed to deflect support tickets by automating responses and providing various features to enhance customer interactions. Landbot offers tiered pricing based on usage, starting with a sandbox option for 100 chats per month and scaling up to custom plans for larger needs. The pricing for 1,000 tickets/chats is set at $114. Landbot includes features such as human handover, analytics/insights, and email lead capture, but it does not offer an AI email assistant.
SalesIQ (Zoho), on the other hand, provides a more flexible pricing structure with a free tier for up to 100 chat sessions per month and paid tiers that range from 1,000 chat sessions per month to unlimited sessions in the Professional and Enterprise plans. The price per 1,000 tickets/chats is provided on application (POA). Similar to Landbot, SalesIQ includes human handover, analytics/insights, and email lead capture, but it also lacks an AI email assistant feature. Both platforms cater to businesses looking to streamline customer support through AI, with variations in pricing and scalability to suit different operational needs.
| Feature | Landbot | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $114 | POA | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | https://marketplace.zoho.com/app/salesiq | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:Landbot,SalesIQ (Zoho), andMy AskAI. These platforms aim to deflect support tickets and enhance customer service through AI-driven solutions.
All three platforms offer AI customer support features. Landbot and SalesIQ (Zoho) provide robust options for customer interactions, while My AskAI integrates within these platforms to enhance their capabilities.
SalesIQ (Zoho) and My AskAI offer AI features specifically designed for support agents, aiding in ticket management and response efficiency. Landbot lacks this feature, focusing more on customer-facing AI interactions.
Landbot charges $114 per 1,000 tickets/chats. SalesIQ (Zoho) offers pricing on a POA (Price on Application) basis. My AskAI is priced at $99 per 1,000 tickets/chats, making it a cost-effective choice among the three.
Landbot offers various tiers based on the number of monthly interactions and AI chats, ranging from Sandbox to Business plans. SalesIQ (Zoho) provides a free tier and scales up to an Enterprise plan with unlimited sessions. My AskAI offers Essentials, Pro, and Enterprise tiers, with additional charges for conversations beyond the limits.
All three platforms support human handover, ensuring a seamless transition from AI to human agents when necessary.
Each platform provides conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in Landbot or SalesIQ (Zoho).
All platforms support email lead capture, facilitating the collection of customer information for follow-up and marketing purposes.
For detailed pricing information, you can visit the respective pricing pages:
SalesIQ (Zoho) imposes limits on the number of articles based on the plan. In contrast, My AskAI offers unlimited content across all plans, providing flexibility for businesses. Landbot does not specify content limits.
SalesIQ (Zoho) varies the number of chatbots based on the plan, from none in the free tier to ten in the Enterprise tier. My AskAI provides one chatbot with two modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Landbot does not specify the number of chatbots.
None of the platforms offer a hosted help center, focusing instead on chatbot-driven support.
Landbot includes a chatbot flow builder, enabling custom conversation designs. SalesIQ (Zoho) and My AskAI do not offer this feature natively.
Landbot integrates with predefined scripts, databases, and external APIs for content and knowledge. SalesIQ (Zoho) supports file and help center integrations. My AskAI offers extensive integrations, including websites, various file types, and numerous third-party services.
Landbot integrates with several user-facing applications like Slack and Salesforce. SalesIQ (Zoho) has a marketplace for integrations. My AskAI offers a wide range of integrations, including popular CRM and messaging platforms.
