AI customer support agent features & capabilities compared: Landbot vs. LiveChat

Overview

In the realm of AI customer support platforms, Landbot, LiveChat, and My AskAI each offer distinct features aimed at deflecting support tickets and enhancing customer interactions. This analysis focuses on their respective AI customer support functionalities, pricing, and capabilities.

AI Customer Support Features

All three platforms—Landbot, LiveChat, and My AskAI—provide robust AI customer support features. However, LiveChat and My AskAI extend their AI capabilities to support agents, whereas Landbot does not.

Pricing

When comparing AI pricing per 1,000 tickets or chats, LiveChat offers the most cost-effective solution at $52. My AskAI is priced at $99, and Landbot is the most expensive at $114. This makes LiveChat a more budget-friendly option for businesses handling high volumes of customer interactions.

Usage Tiers

Landbot offers tiered pricing based on usage, with different plans for website and WhatsApp integrations. LiveChat does not impose usage limits, making it a flexible choice. My AskAI also offers various tiers—Essentials, Pro, and Enterprise—with additional charges for conversations exceeding the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Conversation analytics and insights are available across all three platforms, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Landbot and LiveChat. This can be particularly useful for automating email responses and capturing leads.

Email Lead Capture

All platforms support email lead capture, enabling businesses to gather customer information and follow up on queries effectively.

Content Limits

My AskAI provides unlimited content limits across all its plans, whereas content limits for Landbot and LiveChat are not specified.

Number of Chatbots/Agents

LiveChat and My AskAI specify the number of agents or chatbots available per plan. LiveChat offers unlimited agents in its Team and Business plans, while My AskAI provides varying numbers depending on the plan. Landbot does not provide this information.

Hosted Help Centre

LiveChat offers a hosted help center, which is not available in Landbot and My AskAI. This feature can be beneficial for providing self-service options to customers.

Chatbot Flow Builder

Both Landbot and LiveChat include a chatbot flow builder, allowing businesses to design custom conversation flows. My AskAI does not offer this feature.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including websites, various file types, and multiple cloud storage and knowledge management platforms. Landbot and LiveChat offer more limited integration options focused on predefined scripts, knowledge bases, and APIs.

Integrations (End Users)

My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, Teams, and more. Landbot and LiveChat also provide integrations but with varying levels of flexibility and options.

Compliance

All three platforms are GDPR compliant. However, only Landbot is SOC-2 compliant, adding an extra layer of security for data-sensitive businesses.

Support

Landbot and LiveChat offer comprehensive support options, including live chat and 24/7 availability. My AskAI provides different levels of support depending on the plan, with the Enterprise plan offering the most extensive support options, including a dedicated success manager.

AI Models Available

My AskAI specifies the AI models available, including GPT-4o, Claude, and Gemini, depending on the plan. Landbot and LiveChat do not provide details on the AI models they utilize.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support features with other systems and customize their functionality.

Conclusion

Landbot, LiveChat, and My AskAI each bring unique strengths to the table in the AI customer support space. LiveChat is the most cost-effective for high volumes of interactions, while My AskAI offers comprehensive integrations and AI email assistance, making it a versatile choice for businesses looking to automate and enhance their customer support operations. Landbot provides extensive support options and compliance features, catering to businesses with stringent security requirements.