Landbot and LiveChat are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Landbot offers a tiered pricing structure with various usage limits depending on the plan. For instance, the Starter plan allows for 500 interactions per month with 20 AI chats, while the Pro and Business plans offer higher limits and custom options, particularly for WhatsApp integration. Key features of Landbot include human handover capabilities, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
LiveChat, on the other hand, has a simpler pricing model at $52 per 1,000 tickets or chats and does not impose usage limits, making it potentially more scalable for high-volume needs. Similar to Landbot, LiveChat supports human handover, provides analytics and insights, and includes email lead capture functionalities. However, like Landbot, it also lacks an AI email assistant feature. Both platforms aim to streamline customer support processes but cater to different pricing and usage requirements.
| Feature | Landbot | LiveChat | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $114 | $52 | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | LiveChat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Knowledge base Product pages Terms of service FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | https://www.livechat.com/marketplace/apps | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the realm of AI customer support platforms,Landbot,LiveChat, andMy AskAIeach offer distinct features aimed at deflecting support tickets and enhancing customer interactions. This analysis focuses on their respective AI customer support functionalities, pricing, and capabilities.
All three platforms—Landbot,LiveChat, andMy AskAI—provide robust AI customer support features. However,LiveChatandMy AskAIextend their AI capabilities to support agents, whereasLandbotdoes not.
When comparing AI pricing per 1,000 tickets or chats,LiveChatoffers the most cost-effective solution at $52.My AskAIis priced at $99, andLandbotis the most expensive at $114. This makesLiveChata more budget-friendly option for businesses handling high volumes of customer interactions.
Landbotoffers tiered pricing based on usage, with different plans for website and WhatsApp integrations.LiveChatdoes not impose usage limits, making it a flexible choice.My AskAIalso offers various tiers—Essentials, Pro, and Enterprise—with additional charges for conversations exceeding the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversation analytics and insights are available across all three platforms, helping businesses understand customer interactions and improve service quality.
My AskAIstands out by offering an AI email assistant, a feature not available inLandbotandLiveChat. This can be particularly useful for automating email responses and capturing leads.
All platforms support email lead capture, enabling businesses to gather customer information and follow up on queries effectively.
My AskAIprovides unlimited content limits across all its plans, whereas content limits forLandbotandLiveChatare not specified.
LiveChatandMy AskAIspecify the number of agents or chatbots available per plan.LiveChatoffers unlimited agents in its Team and Business plans, whileMy AskAIprovides varying numbers depending on the plan.Landbotdoes not provide this information.
LiveChatoffers a hosted help center, which is not available inLandbotandMy AskAI. This feature can be beneficial for providing self-service options to customers.
BothLandbotandLiveChatinclude a chatbot flow builder, allowing businesses to design custom conversation flows.My AskAIdoes not offer this feature.
My AskAIsupports a wide range of integrations, including websites, various file types, and multiple cloud storage and knowledge management platforms.LandbotandLiveChatoffer more limited integration options focused on predefined scripts, knowledge bases, and APIs.
My AskAIoffers extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, Teams, and more.LandbotandLiveChatalso provide integrations but with varying levels of flexibility and options.
All three platforms are GDPR compliant. However, onlyLandbotis SOC-2 compliant, adding an extra layer of security for data-sensitive businesses.
LandbotandLiveChatoffer comprehensive support options, including live chat and 24/7 availability.My AskAIprovides different levels of support depending on the plan, with the Enterprise plan offering the most extensive support options, including a dedicated success manager.
My AskAIspecifies the AI models available, including GPT-4o, Claude, and Gemini, depending on the plan.LandbotandLiveChatdo not provide details on the AI models they utilize.
All three platforms offer API access, enabling businesses to integrate their AI customer support features with other systems and customize their functionality.
Landbot,LiveChat, andMy AskAIeach bring unique strengths to the table in the AI customer support space.LiveChatis the most cost-effective for high volumes of interactions, whileMy AskAIoffers comprehensive integrations and AI email assistance, making it a versatile choice for businesses looking to automate and enhance their customer support operations.Landbotprovides extensive support options and compliance features, catering to businesses with stringent security requirements.
