Landbot and Intercom Fin AI are both AI customer support platforms designed to deflect support tickets through automation and intelligent response systems. Landbot offers a tiered pricing structure starting at $114 per 1,000 tickets/chats, with various usage tiers tailored to different needs, including Sandbox, Starter, Pro, and Business plans for both website and WhatsApp integrations. Key features of Landbot include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it does not provide an AI email assistant.
Intercom Fin AI, on the other hand, is priced at $495 per 1,000 tickets/chats and offers usage tiers based on the features required by the user. Similar to Landbot, Intercom Fin AI includes human handover functionality, detailed analytics and insights, and email lead capture. However, it also lacks an AI email assistant feature. Despite the higher price point, Intercom Fin AI positions itself as a robust solution with a focus on feature-based customization to meet various customer support needs.
| Feature | Landbot | Intercom Fin AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $114 | $495 | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Websites (public and private) Help Center Files (PDF) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | https://www.intercom.com/app-store/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms,Landbot,Intercom Fin AI, andMy AskAI, offer AI customer support features aimed at deflecting support tickets. This core capability ensures that each platform can automate responses to common customer inquiries, thereby reducing the workload on human agents.
Intercom Fin AIandMy AskAIboth offer AI features for support agents, enhancing their ability to resolve tickets efficiently.Landbotdoes not provide AI features specifically designed for support agents, which might limit its utility in more complex support scenarios.
Landbotcharges $114 per 1,000 tickets/chats, whileIntercom Fin AIis significantly more expensive at $495 for the same volume.My AskAIoffers a more cost-effective solution at $99 per 1,000 tickets/chats, making it a more economical choice for businesses.
Landbotoffers a variety of usage tiers based on the number of monthly interactions, ranging from Sandbox to Business plans, with different limits on AI chats.Intercom Fin AIbases its pricing on features rather than usage tiers.My AskAIprovides clear usage tiers: Essentials, Pro, and Enterprise, with additional charges for conversations beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.
Landbot,Intercom Fin AI, andMy AskAIall offer conversation analytics and insights, providing valuable data to improve customer service and refine AI responses.
My AskAIstands out by offering an AI Email Assistant, a feature not available inLandbotorIntercom Fin AI. This capability can automate email responses, further reducing the workload on support teams.
All three platforms support email lead capture, helping businesses collect and manage customer leads effectively.
My AskAIprovides unlimited content limits across all its tiers, whileLandbotandIntercom Fin AIdo not specify content limits. This can be a significant advantage for businesses with extensive content needs.
My AskAIoffers different numbers of chatbots/agents based on the plan, with the Enterprise tier allowing unlimited agents.Intercom Fin AIsupports one agent, whileLandbotdoes not specify the number of chatbots/agents.
Intercom Fin AIincludes a hosted help center, a feature not available inLandbotorMy AskAI. This can be beneficial for businesses looking to centralize their support resources.
BothLandbotandIntercom Fin AIoffer a chatbot flow builder, allowing businesses to create customized conversation flows.My AskAIdoes not provide this feature, focusing instead on its robust integration capabilities.
My AskAIsupports a wide range of integrations, including Google Drive, Notion, Confluence, and many more.LandbotandIntercom Fin AIalso offer integrations but are more limited compared toMy AskAI.
My AskAIexcels in end-user integrations, supporting platforms like Zendesk, Intercom, Slack, and Teams.LandbotandIntercom Fin AIoffer integrations but with fewer options compared toMy AskAI.
All three platforms are GDPR compliant, ensuring data protection and privacy. However,LandbotandIntercom Fin AIare also SOC-2 compliant, a certificationMy AskAIdoes not have.
Landbotoffers varying levels
