AI customer support agent features & capabilities compared: Landbot vs. Intercom Fin AI

Landbot vs. Intercom Fin AI vs. My AskAI: AI Customer Support Features

AI Customer Support Features

All three platforms, Landbot, Intercom Fin AI, and My AskAI, offer AI customer support features aimed at deflecting support tickets. This core capability ensures that each platform can automate responses to common customer inquiries, thereby reducing the workload on human agents.

AI Features for Support Agents

Intercom Fin AI and My AskAI both offer AI features for support agents, enhancing their ability to resolve tickets efficiently. Landbot does not provide AI features specifically designed for support agents, which might limit its utility in more complex support scenarios.

Pricing

Landbot charges $114 per 1,000 tickets/chats, while Intercom Fin AI is significantly more expensive at $495 for the same volume. My AskAI offers a more cost-effective solution at $99 per 1,000 tickets/chats, making it a more economical choice for businesses.

Usage Tiers

Landbot offers a variety of usage tiers based on the number of monthly interactions, ranging from Sandbox to Business plans, with different limits on AI chats. Intercom Fin AI bases its pricing on features rather than usage tiers. My AskAI provides clear usage tiers: Essentials, Pro, and Enterprise, with additional charges for conversations beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.

Conversation Analytics/Insights

Landbot, Intercom Fin AI, and My AskAI all offer conversation analytics and insights, providing valuable data to improve customer service and refine AI responses.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available in Landbot or Intercom Fin AI. This capability can automate email responses, further reducing the workload on support teams.

Email Lead Capture

All three platforms support email lead capture, helping businesses collect and manage customer leads effectively.

Content Limits

My AskAI provides unlimited content limits across all its tiers, while Landbot and Intercom Fin AI do not specify content limits. This can be a significant advantage for businesses with extensive content needs.

Number of Chatbots/Agents

My AskAI offers different numbers of chatbots/agents based on the plan, with the Enterprise tier allowing unlimited agents. Intercom Fin AI supports one agent, while Landbot does not specify the number of chatbots/agents.

Hosted Help Centre

Intercom Fin AI includes a hosted help center, a feature not available in Landbot or My AskAI. This can be beneficial for businesses looking to centralize their support resources.

Chatbot Flow Builder

Both Landbot and Intercom Fin AI offer a chatbot flow builder, allowing businesses to create customized conversation flows. My AskAI does not provide this feature, focusing instead on its robust integration capabilities.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, and many more. Landbot and Intercom Fin AI also offer integrations but are more limited compared to My AskAI.

Integrations (End Users)

My AskAI excels in end-user integrations, supporting platforms like Zendesk, Intercom, Slack, and Teams. Landbot and Intercom Fin AI offer integrations but with fewer options compared to My AskAI.

Compliance

All three platforms are GDPR compliant, ensuring data protection and privacy. However, Landbot and Intercom Fin AI are also SOC-2 compliant, a certification My AskAI does not have.

Support

Landbot offers varying levels of support depending on the plan, from email support to dedicated success managers. Intercom Fin AI does not provide detailed support information. My AskAI offers different support levels, including priority support and success managers for higher-tier plans.

AI Models Available

Intercom Fin AI and My AskAI both utilize GPT-4o models. My AskAI also offers additional models like Claude and Gemini for its Enterprise tier. Landbot does not specify the AI models it uses.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support features with other systems and applications.

Conclusion

My AskAI offers a comprehensive and cost-effective solution with robust integrations, unlimited content limits, and unique features like the AI Email Assistant. While Landbot and Intercom Fin AI have their strengths, My AskAI provides a compelling option for businesses looking to enhance their customer support with AI capabilities.