Landbot and HubSpot both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Landbot's pricing is structured per 1,000 tickets/chats at $114, with various usage tiers ranging from Sandbox to Business for website and WhatsApp integrations. These tiers offer different monthly chat limits and AI chat capabilities, with the highest tier providing custom options and up to 100 AI chats. Key features include human handover, analytics/insights, and email lead capture, although it lacks an AI email assistant.
HubSpot's AI customer support platform, part of its Service Hub offerings, has pricing available upon request (POA) and provides two main usage tiers: Service Hub Professional and Service Hub Enterprise, each supporting up to 5,000 snippets. Similar to Landbot, HubSpot includes human handover and analytics/insights capabilities. However, it also offers an AI email assistant in addition to email lead capture, potentially providing a more comprehensive solution for businesses relying heavily on email communication.
| Feature | Landbot | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $114 | POA | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Not provided | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | Facebook Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features ofLandbot,HubSpot, andMy AskAI, focusing on their capabilities aimed at deflecting support tickets. Each platform offers unique features and pricing structures that cater to different business needs.
All three platforms—Landbot, HubSpot, and My AskAI—offer AI customer support features designed to streamline customer interactions and reduce the workload on human agents. This includes automated responses, chatbots, and other AI-driven functionalities.
HubSpot and My AskAI both provide AI features specifically designed for support agents, such as AI email assistants and advanced conversation analytics. Landbot, however, does not offer AI features tailored for support agents, focusing more on customer interaction automation.
Landbot charges $114 per 1,000 tickets/chats, while My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats. HubSpot's pricing is provided on request (POA), making it less transparent compared to the other two.
Landbot offers multiple usage tiers based on the platform (Website or WhatsApp) and the number of monthly interactions. HubSpot's Service Hub Professional and Enterprise tiers provide up to 5,000 snippets. My AskAI has three tiers—Essentials, Pro, and Enterprise—each with different conversation limits and pricing, with an additional $0.10 charge per conversation beyond the set limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.
Each platform provides conversation analytics and insights to help businesses understand customer interactions better. This feature is essential for continuous improvement and optimization of customer support services.
HubSpot and My AskAI both include AI email assistants to help support agents manage and respond to emails efficiently. Landbot does not offer this feature, focusing more on chat-based interactions.
All three platforms—Landbot, HubSpot, and My AskAI—offer email lead capture capabilities, allowing businesses to gather customer information for follow-up and marketing purposes.
HubSpot's Service Hub Professional and Enterprise tiers allow up to 5,000 documents per account. My AskAI offers unlimited webpages and documents across all its tiers, automatically updated. Landbot does not provide specific information on content limits.
HubSpot offers 3 seats for Marketing Hub Professional and 5 seats for Marketing Hub Enterprise. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro tiers, and unlimited chatbots for the Enterprise tier. Landbot does not specify the number of chatbots or agents.
HubSpot includes a hosted help center, whereas Landbot and My AskAI do not. This feature can be useful for businesses looking to provide a centralized resource for customer support.
Both Landbot and HubSpot offer a chatbot flow builder, allowing businesses to create customized interaction flows. My AskAI does not provide a chatbot flow builder, focusing instead on integrating with existing platforms.
Landbot supports predefined scripts, flows, and integration with databases and external APIs. My AskAI offers extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, and more. HubSpot's specific integrations are not provided.
Landbot integrates with various tools like Slack, Sendgrid, and Salesforce. HubSpot supports integrations with platforms like Facebook and WhatsApp. My AskAI offers a wide range of integrations, including Zendesk, Intercom, Slack, Teams, and more, providing extensive flexibility for end-user interactions.
All three platforms are GDPR compliant. Landbot and HubSpot are also SOC-2 compliant, ensuring high standards of data security. My AskAI does not have SOC-2 compliance.
Landbot offers varying levels of support based on the tier, ranging from email support to a dedicated success manager. HubSpot provides email, in-app chat, and phone support. My AskAI offers web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise.
My AskAI specifies the use of GPT-4o across all tiers, with additional options like Claude and Gemini for the Enterprise tier. Landbot and HubSpot do not provide specific information on the AI models used.
All three platforms offer API access, allowing businesses to integrate their own systems and customize their AI customer support functionalities.
In summary, each platform has its strengths and caters to different business needs. Landbot focuses on chat-based interactions, HubSpot offers extensive support agent features and a hosted help center, while My AskAI provides competitive pricing, extensive integrations, and unlimited content limits.
