Landbot and Freshchat (Freddy AI) are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Landbot offers a tiered pricing structure, starting at $114 per 1,000 tickets or chats. It provides various usage tiers, ranging from Sandbox to Business, with different monthly limits on website and WhatsApp interactions. Landbot supports human handover and includes analytics and insights features but does not offer an AI email assistant. However, it does facilitate email lead capture.
Freshchat (Freddy AI), on the other hand, is priced slightly lower at $105 per 1,000 tickets or chats and also features multiple usage tiers, including Free, Growth, Pro, and Enterprise, with bot session limits ranging from 2,000 to 5,000 per month. Like Landbot, Freshchat supports human handover and provides analytics and insights functionalities. It similarly does not include an AI email assistant but does offer email lead capture capabilities. Both platforms are positioned to provide robust AI-driven customer support solutions, with slight variations in pricing and usage tier specifics.
| Feature | Landbot | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $114 | $105 | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | https://www.freshworks.com/apps/freshchat/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features ofLandbot,Freshchat (Freddy AI), andMy AskAI. Each platform offers distinct capabilities aimed at deflecting support tickets through AI-driven interactions.
All three platforms—Landbot, Freshchat (Freddy AI), and My AskAI—offer AI customer support features. These features are designed to automate responses and handle customer inquiries efficiently.
Freshchat (Freddy AI) and My AskAI provide AI features specifically for support agents, enhancing their ability to manage customer interactions. Landbot does not offer AI features tailored for support agents.
The cost per 1,000 tickets/chats is $114 for Landbot, $105 for Freshchat (Freddy AI), and $99 for My AskAI. My AskAI offers the most cost-effective solution among the three.
Landbot offers multiple usage tiers with varying limits on monthly interactions and AI chats. Freshchat (Freddy AI) also has several tiers but focuses on the number of bot sessions per month. My AskAI provides three tiers (Essentials, Pro, and Enterprise) with a clear per-conversation pricing model beyond the included limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Each platform offers conversation analytics and insights, helping businesses understand customer interactions and improve their support services.
My AskAI stands out by offering an AI email assistant, a feature not available in Landbot or Freshchat (Freddy AI).
All three platforms support email lead capture, enabling businesses to gather customer information for follow-ups and marketing purposes.
While Landbot and Freshchat (Freddy AI) do not specify content limits, My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates.
Landbot and Freshchat (Freddy AI) do not provide specific details on the number of chatbots/agents. My AskAI offers a clear structure: one chatbot in Essentials and Pro tiers (with two modes: public and private) and unlimited chatbots in the Enterprise tier.
Freshchat (Freddy AI) provides a hosted help center, unlike Landbot and My AskAI.
Both Landbot and Freshchat (Freddy AI) feature a chatbot flow builder, whereas My AskAI does not.
Landbot integrates with predefined scripts, databases, customer interaction data, knowledge bases, FAQs, and external APIs. Freshchat (Freddy AI) does not provide specific details. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Landbot integrates with multiple platforms like Slack, Google Analytics, Mailchimp, and Salesforce. Freshchat (Freddy AI) provides a variety of integrations via its app marketplace. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, Zoho SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. Landbot and Freshchat (Freddy AI) are also SOC-2 compliant, whereas My AskAI is not.
Landbot offers tiered support options, including email, live chat, and dedicated success managers for higher tiers. Freshchat (Freddy AI) provides email, chat, community, and knowledge base support across all tiers. My AskAI offers web and email support in Essentials, with priority support and video options in Pro, and a success manager in the Enterprise tier.
My AskAI specifies the use of GPT-4o in Essentials and Pro tiers, with additional models like Claude and Gemini available in the Enterprise tier. Landbot and Freshchat (Freddy AI) do not specify the AI models they use.
All three platforms offer API access, allowing for custom integrations and extended functionalities.
Each platform—Landbot, Freshchat (Freddy AI), and My AskAI—has unique strengths. My AskAI stands out for its cost-effectiveness, AI email assistant, extensive integrations, and detailed tier structure. Freshchat (Freddy AI) offers robust support features and a hosted help center, while Landbot provides a detailed tiered pricing model and various integrations.
