Landbot and Drift are both AI customer support platforms designed to deflect support tickets and enhance customer interactions. Landbot offers a range of pricing tiers, starting with a free sandbox option for website use and scaling up to custom business plans for both website and WhatsApp integrations. The cost for 1,000 tickets or chats is $114. Key features include human handover, comprehensive analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Drift, on the other hand, does not provide specific pricing details for 1,000 tickets or chats, instead offering pricing on a per-organization basis (POA). Drift also supports human handover and email lead capture but lacks analytics and insights and an AI email assistant. The absence of detailed usage tiers and analytics might make it less transparent compared to Landbot. However, both platforms aim to streamline customer support through AI-driven interactions and lead capture functionalities.
| Feature | Landbot | Drift | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| AI Price Per 1,000 tickets/chats | $114 | POA | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | Drift pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | FAQs Customer Interactions Product and Service Information Feedback Loops | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | https://www.drift.com/platform/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Fine-tuned OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features offered by Landbot, Drift, and My AskAI. These platforms aim to deflect support tickets by providing automated, AI-driven customer support solutions.
All three platforms—Landbot, Drift, and My AskAI—offer AI customer support features designed to handle customer interactions efficiently. However, My AskAI extends its capabilities to include AI features specifically for support agents, which are not available in Landbot or Drift.
Landbot charges $114 per 1,000 tickets/chats, while Drift's pricing is provided upon request (POA). My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats. This pricing structure makes My AskAI a cost-effective option for businesses looking to manage a high volume of customer interactions.
Landbot offers various usage tiers, including Sandbox, Starter, Pro, and Business, each with specific limits on the number of chats and AI interactions. Drift does not provide detailed usage tiers. My AskAI offers three tiers: Essentials, Pro, and Enterprise, each with different conversation limits and a charge of $0.10 per conversation beyond the set limits.
All three platforms support human handover, ensuring that complex queries can be escalated to live agents when necessary.
Landbot and My AskAI provide conversation analytics and insights to help businesses understand customer interactions better. Drift does not offer this feature, giving My AskAI and Landbot an edge in terms of data-driven decision-making.
My AskAI includes an AI email assistant, a feature not available in either Landbot or Drift. This capability can significantly enhance customer support by automating email responses and improving efficiency.
All three platforms—Landbot, Drift, and My AskAI—offer email lead capture, enabling businesses to gather customer information effectively.
Landbot and Drift do not specify content limits. My AskAI offers unlimited webpages and documents across all its tiers, ensuring that businesses can scale their content without restrictions.
Landbot and Drift do not provide details on the number of chatbots or agents. My AskAI offers one chatbot with public and private modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms—Landbot, Drift, or My AskAI—offer a hosted help center as part of their AI customer support features.
Both Landbot and Drift include a chatbot flow builder to design conversation flows. My AskAI does not offer this feature, focusing instead on its robust AI capabilities and integrations.
Landbot integrates with predefined scripts, databases, customer interaction data, knowledge bases, FAQs, and external APIs. Drift integrates with FAQs, customer interactions, product and service information, and feedback loops. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Landbot integrates with multiple platforms like Slack, Sendgrid, Google Analytics, and more. Drift's integrations are detailed on their website. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant. Landbot and Drift are also SOC-2 compliant, while My AskAI is not.
Landbot offers varying levels of support depending on the plan, from basic email support to dedicated success managers and custom documentation reviews. Drift provides premium, advanced, and enterprise support options, all including dedicated customer success managers and 24/7 support for higher tiers. My AskAI offers Essentials support via web and email, Pro support with priority web, email, and video, and Enterprise support with Slack and a success manager.
Landbot does not specify the AI models used. Drift utilizes fine-tuned and OpenAI models. My AskAI employs GPT-4o across Essentials and Pro plans, with the Enterprise plan offering additional options like Claude and Gemini.
All three platforms—Landbot, Drift, and My AskAI—offer API access, enabling businesses to integrate their AI customer support features seamlessly into existing systems.
