Landbot and Crisp are AI customer support platforms designed to enhance customer service by deflecting support tickets. Landbot offers a range of pricing tiers based on usage, starting from a free Sandbox tier for up to 100 chats per month, scaling up to custom plans for businesses requiring higher volumes and AI chat capabilities. The platform supports human handover, provides analytics and insights, and includes email lead capture functionality, but lacks an AI email assistant. The cost for 1,000 tickets/chats is $114.
Crisp, on the other hand, does not specify a fixed price per 1,000 tickets/chats and instead offers pricing upon request (POA). It provides three usage tiers—Basic, Pro, and Unlimited—all without usage limits, which may appeal to businesses with fluctuating or high-volume support needs. Similar to Landbot, Crisp supports human handover, offers analytics and insights, and includes email lead capture, but it also does not feature an AI email assistant.
By comparing these platforms, it is evident that Landbot offers more structured pricing and usage tiers, while Crisp emphasizes flexibility with its unlimited usage plans. Both platforms provide essential features for AI-driven customer support, including human handover and analytical insights, catering to businesses looking to optimize their customer service operations.
| Feature | Landbot | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $114 | POA | $99 |
| Usage Tiers | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Landbot pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | https://crisp.chat/en/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms,Landbot,Crisp, andMy AskAI, offer AI customer support features aimed at deflecting support tickets. However,CrispandMy AskAIextend their AI capabilities to provide features specifically designed for support agents, whichLandbotdoes not offer.
When it comes to AI pricing per 1,000 tickets or chats,Landbotcharges $114, whileMy AskAIoffers a more competitive rate at $99.Crisp's pricing is provided on application (POA), making it less transparent in comparison to the other two.
Landbotoffers various usage tiers based on the platform (Website or WhatsApp) with different monthly limits and AI chat quotas.Crispprovides three plans (Basic, Pro, Unlimited) with no usage limits, making it simpler but potentially less flexible.My AskAIoffers three tiers (Essentials, Pro, Enterprise) with specific conversation limits and a per-conversation fee beyond those limits, providing a clear and scalable pricing structure.
All three platforms support human handover, ensuring that complex customer queries can be escalated to human agents when necessary.
Conversation analytics and insights are available across all three platforms, allowing businesses to monitor and improve their customer support interactions.
My AskAIstands out by offering an AI email assistant, a feature not available inLandbotorCrisp. This can be particularly useful for handling email-based customer support queries efficiently.
All three platforms support email lead capture, enabling businesses to gather potential customer information through their AI interactions.
My AskAIprovides unlimited content limits across all its tiers, which can be automatically updated.LandbotandCrispdo not specify content limits, makingMy AskAImore transparent in this regard.
My AskAIoffers clear specifications regarding the number of chatbots/agents, with unlimited options available in its Enterprise tier.LandbotandCrispdo not provide this information explicitly.
Crispoffers a hosted help center, a feature not available in eitherLandbotorMy AskAI.
BothLandbotandCrispprovide a chatbot flow builder, whichMy AskAIdoes not. This feature allows for the customization of chatbot interactions.
My AskAIexcels in content and knowledge integrations, supporting a wide array of sources such as websites, files, Google Drive, Notion, and more.LandbotandCrisphave more limited and predefined integration options.
My AskAIoffers extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and more, providing greater flexibility.LandbotandCrispalso offer various integrations but with less breadth compared toMy AskAI.
All three platforms are GDPR compliant. However,Landbotis the only one listed as SOC-2 compliant, adding an extra layer of security assurance.
Landbotoffers a tiered support structure with varying levels of assistance, including priority support and dedicated success managers for higher tiers.Crispprovides consistent support across all plans via chat and email.My AskAIoffers tiered support, with the highest level including a dedicated success manager and Slack support.
My AskAIspecifies the use of advanced AI models like GPT-4o, Claude, and Gemini.Crisponly mentions GPT-4 for its Unlimited plan, andLandbotdoes not provide specific information about the AI models used.
All three platforms offer API access, enabling businesses to integrate their AI customer support functionalities into other systems seamlessly.
In summary,My AskAIoffers competitive pricing, extensive integration options, and unique features like an AI email assistant, making it a strong contender in the AI customer support market.LandbotandCrispalso provide robust solutions, each with its own strengths and unique features.
