AI customer support agent features & capabilities compared: Landbot vs. Crisp

Landbot vs. Crisp vs. My AskAI

AI Customer Support Features

All three platforms, Landbot, Crisp, and My AskAI, offer AI customer support features aimed at deflecting support tickets. However, Crisp and My AskAI extend their AI capabilities to provide features specifically designed for support agents, which Landbot does not offer.

Pricing

When it comes to AI pricing per 1,000 tickets or chats, Landbot charges $114, while My AskAI offers a more competitive rate at $99. Crisp's pricing is provided on application (POA), making it less transparent in comparison to the other two.

Usage Tiers

Landbot offers various usage tiers based on the platform (Website or WhatsApp) with different monthly limits and AI chat quotas. Crisp provides three plans (Basic, Pro, Unlimited) with no usage limits, making it simpler but potentially less flexible. My AskAI offers three tiers (Essentials, Pro, Enterprise) with specific conversation limits and a per-conversation fee beyond those limits, providing a clear and scalable pricing structure.

Human Handover

All three platforms support human handover, ensuring that complex customer queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Conversation analytics and insights are available across all three platforms, allowing businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Landbot or Crisp. This can be particularly useful for handling email-based customer support queries efficiently.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather potential customer information through their AI interactions.

Content Limits

My AskAI provides unlimited content limits across all its tiers, which can be automatically updated. Landbot and Crisp do not specify content limits, making My AskAI more transparent in this regard.

Number of Chatbots/Agents

My AskAI offers clear specifications regarding the number of chatbots/agents, with unlimited options available in its Enterprise tier. Landbot and Crisp do not provide this information explicitly.

Hosted Help Centre

Crisp offers a hosted help center, a feature not available in either Landbot or My AskAI.

Chatbot Flow Builder

Both Landbot and Crisp provide a chatbot flow builder, which My AskAI does not. This feature allows for the customization of chatbot interactions.

Integrations (Content/Knowledge)

My AskAI excels in content and knowledge integrations, supporting a wide array of sources such as websites, files, Google Drive, Notion, and more. Landbot and Crisp have more limited and predefined integration options.

Integrations (End Users)

My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and more, providing greater flexibility. Landbot and Crisp also offer various integrations but with less breadth compared to My AskAI.

Compliance

All three platforms are GDPR compliant. However, Landbot is the only one listed as SOC-2 compliant, adding an extra layer of security assurance.

Support

Landbot offers a tiered support structure with varying levels of assistance, including priority support and dedicated success managers for higher tiers. Crisp provides consistent support across all plans via chat and email. My AskAI offers tiered support, with the highest level including a dedicated success manager and Slack support.

AI Models Available

My AskAI specifies the use of advanced AI models like GPT-4o, Claude, and Gemini. Crisp only mentions GPT-4 for its Unlimited plan, and Landbot does not provide specific information about the AI models used.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support functionalities into other systems seamlessly.

Conclusion

In summary, My AskAI offers competitive pricing, extensive integration options, and unique features like an AI email assistant, making it a strong contender in the AI customer support market. Landbot and Crisp also provide robust solutions, each with its own strengths and unique features.