Kommunicate and Zipchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Kommunicate offers a tiered pricing structure with plans starting at $100 per month for the Lite plan, which includes up to 1,000 messages, and goes up to custom pricing for the Enterprise tier. The cost per 1,000 tickets or chats is $84. Key features of Kommunicate include human handover capabilities, analytics and insights, and email lead capture, though it lacks an AI email assistant.
Zipchat, on the other hand, provides a broader range of usage tiers, starting with the Starter plan at $49 per month for 500 replies and scaling up to the Scale plan at $499 per month for 6,000 replies. The cost per 1,000 tickets or chats is slightly higher at $86. Similar to Kommunicate, Zipchat includes analytics and insights and email lead capture but does not offer human handover or an AI email assistant. Zipchat's varied pricing plans offer flexibility for businesses of different sizes and needs, with an Enterprise option available upon request.
| Feature | Kommunicate | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $86 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Kommunicate, Zipchat, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures tailored to different business needs.
All three platforms, Kommunicate, Zipchat, and My AskAI, provide AI customer support features. However, only My AskAI offers AI features specifically designed for support agents, giving it an edge in enhancing the productivity of human agents alongside automated support.
Kommunicate's pricing starts at $100 per month for the Lite plan and goes up to $200 per month for the Advanced plan, with custom pricing for Enterprise solutions. Zipchat offers a wider range of plans starting at $49 per month for the Starter plan and scaling up to $499 per month for the Scale plan. My AskAI's pricing is more streamlined, starting at $60 per month for the Essentials plan and $99 per month for the Pro plan, with custom pricing for Enterprise solutions. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When considering the cost per 1,000 tickets or chats, Kommunicate charges $84, Zipchat charges $86, and My AskAI charges $99. While My AskAI has a higher cost per 1,000 tickets, it compensates with additional features and capabilities.
Kommunicate offers usage tiers based on the number of messages, with the Lite plan allowing 1,000 messages and the Advanced plan 5,000 messages. Zipchat's tiers are based on the number of replies per month, starting at 500 for the Starter plan and going up to 6,000 for the Scale plan. My AskAI offers usage tiers based on conversations per month, with the Essentials plan allowing 200 conversations and the Pro plan 1,000 conversations, with an option for unlimited conversations under the Enterprise plan.
Both Kommunicate and My AskAI provide human handover capabilities, allowing seamless transitions from AI to human agents. Zipchat does not offer this feature, which may limit its effectiveness in complex customer interactions.
All three platforms—Kommunicate, Zipchat, and My AskAI—offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in Kommunicate or Zipchat. This can significantly streamline email support and enhance response times.
All three platforms support email lead capture, enabling businesses to gather and manage potential customer information efficiently.
Kommunicate does not specify content limits for its plans, whereas Zipchat has clear limits ranging from 1,000 to 30,000 webpages depending on the plan. My AskAI offers unlimited webpages and documents across all plans, automatically updating the content.
Kommunicate does not specify the number of chatbots or agents per plan. Zipchat provides 2 chatbots in the Starter plan but does not mention limits for higher plans. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
None of the three platforms—Kommunicate, Zipchat, or My AskAI—offer a hosted help center as part of their features.
Kommunicate provides a chatbot flow builder, whereas Zipchat and My AskAI do not include this feature, focusing instead on other aspects of AI support.
Kommunicate integrates with various content and knowledge sources, including web scraping, FAQs, and existing customer interactions. Zipchat supports websites, files, and customer conversations. My AskAI offers extensive integrations with websites, various file types, and platforms like Google Drive, Notion, Confluence, and more, providing a more comprehensive integration suite.
Kommunicate has a marketplace/app store for end-user integrations. Zipchat supports platforms like Shopify, Facebook, and WhatsApp. My AskAI integrates with a wide range of platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, offering extensive connectivity options.
All three platforms are GDPR compliant but not SOC-2 compliant. Support options vary, with Kommunicate offering email, knowledge base, and live chat support across all plans. Zipchat does not differentiate support across plans. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise plans.
Kommunicate and My AskAI use GPT-4o models, while Zipchat uses GPT-4 or their own algorithm. My AskAI also offers access to other models like Claude and Gemini for Enterprise plans. API access is available with Kommunicate and My AskAI, but not with Zipchat.
In summary, My AskAI differentiates itself with comprehensive AI features for support agents, an AI email assistant, unlimited content limits, and extensive integrations. While it has a higher cost per 1,000 tickets/chats, the additional capabilities and features offered may provide significant value for businesses looking to enhance their customer support operations.
