Kommunicate and Wonderchat are AI customer support tools designed to help businesses deflect support tickets and efficiently manage customer interactions. Kommunicate offers a tiered pricing structure with plans starting at $100 per month for 1,000 messages, and its advanced plan costs $200 per month for 5,000 messages. For larger enterprises, custom pricing is available. Key features of Kommunicate include human handover, analytics and insights, and email lead capture, though it does not provide an AI email assistant.
Wonderchat, on the other hand, provides a more extensive range of usage tiers and more competitive pricing, with the Lite plan costing $49.99 per month for 3,000 messages and the Basic plan at $99.99 per month for 6,000 messages. Higher usage tiers include the Turbo plan at $249.99 per month for 15,000 messages and the Professional plan at $499.99 per month for 30,000 messages, with enterprise pricing available upon request. Similar to Kommunicate, Wonderchat supports human handover, offers analytics and insights, and includes email lead capture, but also lacks an AI email assistant. Overall, Wonderchat's lower cost per 1,000 tickets/chats and broader range of usage tiers might appeal to businesses with varying support needs and budgets.
| Feature | Kommunicate | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $41 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms, Kommunicate, Wonderchat, and My AskAI, offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, enhancing the overall support process.
Kommunicate's pricing starts at $100 per month for the Lite plan, going up to $200 for the Advanced plan, with custom pricing for the Enterprise tier. Wonderchat's plans range from $49.99 per month for the Lite plan to $499.99 per month for the Professional plan, with a bespoke Enterprise option. My AskAI offers more competitive pricing, starting at $60 per month for the Essentials plan and $99 for the Pro plan, with a free 30-day trial available for all plans without requiring a credit card.
Wonderchat offers the lowest cost per 1,000 tickets/chats at $41, followed by Kommunicate at $84, and My AskAI at $99. While My AskAI's cost is higher, it compensates with additional features and capabilities.
Kommunicate's usage tiers range from 1,000 messages in the Lite plan to 5,000 messages in the Advanced plan, with custom options for Enterprise. Wonderchat offers higher message limits, starting at 3,000 messages for the Lite plan and up to 30,000 messages for the Professional plan. In contrast, My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations in the Enterprise plan and an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly.
Conversation analytics and insights are available across all platforms, helping businesses monitor and optimize their customer support interactions.
My AskAI is the only platform that includes an AI email assistant, enhancing its utility by automating email responses and assisting support agents with email management.
Email lead capture is a standard feature offered by all three platforms, aiding in lead generation and customer engagement.
Wonderchat specifies content limits based on characters and webpages, with the Professional plan supporting up to 20 million characters and 5,000 webpages. Kommunicate's content limits are not specified. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Wonderchat limits the number of chatbots based on the plan, ranging from 2 to 5 chatbots. Kommunicate does not specify the number of chatbots/agents. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms provide a hosted help centre.
Kommunicate includes a chatbot flow builder, while Wonderchat and My AskAI do not offer this feature.
Kommunicate supports integrations with web scraping, FAQs, documents, and several CRM systems like Zendesk and Salesforce. Wonderchat allows direct text inputs, website scraping, and file integrations. My AskAI offers extensive integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Kommunicate's integrations are accessible through its marketplace. Wonderchat supports integrations with platforms like Wordpress, Webflow, and
