Kommunicate and Watermelon are AI customer support tools designed to deflect support tickets and streamline customer service interactions. Kommunicate offers a pricing structure of $84 per 1,000 tickets or chats, with usage tiers including Lite (1,000 messages), Advanced (5,000 messages), and Enterprise with custom pricing. Their plans range from $100 per month for the Lite plan to $200 per month for the Advanced plan, with additional custom pricing for enterprise needs. Key features include human handover, analytics and insights, and email lead capture, although it does not provide an AI email assistant.
Watermelon, on the other hand, charges $522 per 1,000 tickets or chats and offers various usage tiers based on features rather than message volume. Their pricing plans start from €149 per month for the Basic plan and go up to €1499 per month for the Enterprise plan. Similar to Kommunicate, Watermelon supports human handover, provides analytics and insights, and includes email lead capture, but also lacks an AI email assistant. The significant price difference and feature-based tiering highlight Watermelon's positioning towards a potentially more feature-rich offering compared to Kommunicate's more straightforward, volume-based pricing model.
| Feature | Kommunicate | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $522 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities to cater to different business needs.
All three platforms—Kommunicate, Watermelon, and My AskAI—offer AI customer support features. This core functionality helps businesses automate responses to common queries, improving response times and reducing the workload on human agents.
While Kommunicate does not offer AI features specifically designed for support agents, both Watermelon and My AskAI do. This means that Watermelon and My AskAI can provide additional tools to assist human agents, enhancing their efficiency and decision-making capabilities.
Kommunicate's pricing starts at $100 per month for the Lite plan and goes up to $200 for the Advanced plan, with custom pricing for enterprise solutions. Watermelon’s pricing is higher, starting from €149 per month for the Basic plan and going up to €1499 for the Enterprise plan. My AskAI offers a more flexible pricing structure with its Essentials plan starting at $60 per month, Pro at $99, and custom pricing for enterprise solutions. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the platform.
When comparing the cost per 1,000 tickets or chats, Kommunicate is the most affordable at $84, followed by My AskAI at $99. Watermelon is significantly more expensive, charging $522 for the same volume.
Kommunicate offers usage tiers based on the number of messages, with the Lite plan supporting up to 1,000 messages and the Advanced plan up to 5,000 messages. Watermelon's usage tiers are based on features rather than message volume. My AskAI provides clear usage tiers with the Essentials plan supporting 200 conversations per month and the Pro plan supporting 1,000 conversations. The Enterprise plan offers unlimited conversations, with an additional $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Kommunicate, Watermelon, and My AskAI all provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Kommunicate or Watermelon. This functionality can help automate email responses, further reducing the workload on support teams.
All three platforms—Kommunicate, Watermelon, and My AskAI—support email lead capture, enabling businesses to gather customer information for follow-up and marketing purposes.
Kommunicate does not specify content limits for its Lite and Advanced plans, while Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring that businesses can scale their content without additional costs.
Kommunicate’s chatbot/agent limits are not specified for the Lite and Advanced plans. Watermelon's Basic plan does not include chatbots, but the Premium plan supports 1 chatbot, the Business plan 3, and the Enterprise plan 10. My AskAI offers 1 chatbot (with public and private mode
