Kommunicate and Voiceflow are AI customer support tools designed to deflect support tickets and streamline customer interactions. Kommunicate offers pricing at $84 per 1,000 tickets or chats, with tiered plans including Lite at $100 per month, Advanced at $200 per month, and custom pricing for Enterprise users. It supports human handover and provides analytics and insights, but it does not include an AI email assistant. However, it does offer email lead capture features, making it suitable for businesses looking for a comprehensive customer support solution with the ability to escalate to human agents when necessary.
Voiceflow, on the other hand, structures its pricing based on AI token usage rather than tickets or chats, with a free Sandbox tier offering 100,000 monthly AI tokens, a Pro plan at $50 per month for 2 million tokens, a Teams plan at $625 per month for 10 million tokens, and custom pricing for Enterprise users. Unlike Kommunicate, Voiceflow does not support human handover but does provide analytics and insights along with email lead capture. This makes Voiceflow a viable option for businesses that prioritize high-volume AI interactions and detailed performance insights without the need for human agent intervention.
| Feature | Kommunicate | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | POA | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Voiceflow, and My AskAI are all AI customer support tools designed to deflect support tickets, improving the efficiency and effectiveness of customer service operations. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms, Kommunicate, Voiceflow, and My AskAI, offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, enhancing the overall support process by assisting human agents directly.
Kommunicate's pricing plans start at $100 per month for the Lite plan and go up to $200 per month for the Advanced plan, with custom pricing available for the Enterprise plan. Voiceflow offers a free Sandbox plan, with paid plans starting at $50 per month for Pro and reaching $625 per month for Teams, also offering custom pricing for Enterprise. My AskAI's plans are more straightforward, starting at $60 for Essentials, $99 for Pro, and custom pricing for Enterprise, with a 30-day free trial available on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Kommunicate charges $84, while My AskAI charges $99. Voiceflow's pricing for this metric is provided on request (POA), making direct comparison challenging without specific quotes.
Kommunicate's usage tiers are defined by message limits, with Lite allowing 1,000 messages and Advanced allowing 5,000 messages. Voiceflow uses AI tokens, offering 100k monthly tokens for Sandbox, 2M for Pro, and 10M for Teams, with unlimited tokens for Enterprise. My AskAI's usage is measured in conversations, with the Essentials plan allowing 200 conversations per month and the Pro plan allowing 1,000, with additional conversations priced at $0.10 each. The Enterprise plan offers unlimited conversations.
Both Kommunicate and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents when necessary. Voiceflow does not provide this feature, which could be a limitation for businesses needing human intervention in complex scenarios.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions better and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Kommunicate or Voiceflow. This capability can significantly enhance email-based customer support by automating responses and managing email interactions more efficiently.
All three platforms support email lead capture, enabling businesses to gather potential customer information and follow up on leads effectively.
Kommunicate's content limits are not specified in detail, while Voiceflow and My AskAI clearly define their limits. Voiceflow offers varying limits based on the plan, with the highest tiers allowing unlimited knowledge base sources. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring the latest information is always available.
Kommunicate does not specify the number of chatbots or agents per plan. Voiceflow offers 2 agents for Sandbox, 20 for Pro, and unlimited agents for Teams and Enterprise. My AskAI allows one chatbot with two modes (public and private) for Essentials and Pro plans, with the Enterprise plan offering unlimited chatbots.
None of the three platforms offer a hosted help center, focusing instead on integrating with existing systems and platforms.
Kommunicate and Voiceflow both provide chatbot flow builders, allowing businesses to design and customize their chatbot interactions. My AskAI does not offer this feature, which may be a consideration for businesses needing extensive customization.
Kommunicate integrates with various content sources like web scraping, FAQs, documents, and existing customer interactions, along with platforms like Zendesk and Salesforce. Voiceflow supports websites, files, sitemaps, and third-party software. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more, providing a comprehensive integration ecosystem.
Kommunicate offers a marketplace for integrations, while Voiceflow supports platforms like WhatsApp, Discord, Slack, and others. My AskAI provides a broad range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more, ensuring seamless connectivity with various user platforms.
All three platforms are GDPR compliant. Voiceflow is the only platform that is SOC-2 compliant. Support varies, with Kommunicate offering different levels based on the plan, Voiceflow providing community and email support, and My AskAI offering web, email, and priority support for higher tiers, including a success manager for Enterprise.
Kommunicate and My AskAI primarily use GPT-4o, while Voiceflow offers various LLMs depending on the plan. All three platforms provide API access, enabling businesses to integrate their AI capabilities into existing systems.
Each platform offers unique features and capabilities that cater to different business needs. My AskAI stands out with its AI features for support agents, AI email assistant, extensive integrations, and straightforward pricing, making it a robust choice for businesses looking to enhance their customer support operations with AI.
