Kommunicate and Userlike are AI customer support tools designed to deflect support tickets and streamline customer service operations. Kommunicate offers a tiered pricing structure with plans starting at $100 per month for the Lite plan, which includes 1,000 messages, and going up to $200 per month for the Advanced plan with 5,000 messages. Custom pricing is available for enterprise needs. Key features of Kommunicate include human handover, analytics/insights, and email lead capture, although it lacks an AI email assistant.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, which range from a free plan to more comprehensive options like Team at $130 per month and Corporate at $350 per month. Custom pricing is also available under the Flex plan. Userlike includes analytics/insights and email lead capture but does not offer human handover or an AI email assistant. Additionally, Userlike provides add-ons such as WhatsApp campaigns for $39 per month and additional users for $20 each per month. Pricing per 1,000 tickets/chats is provided on request (POA).
Overall, Kommunicate positions itself with a clear message volume-based pricing, while Userlike focuses on offering unlimited conversations with additional features available as add-ons. Both platforms provide essential analytics and lead capture capabilities, catering to different business needs and budget considerations.
| Feature | Kommunicate | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | POA | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer interaction. Each platform offers unique features, pricing structures, and capabilities, catering to different business needs. This summary provides an objective comparison to help you understand how these tools stack up against each other.
All three platforms—Kommunicate, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Kommunicate nor Userlike offer.
Kommunicate's pricing plans include Lite at $100 per month, Advanced at $200 per month, and a custom-priced Enterprise option. Userlike offers a free tier, with paid plans ranging from $130 to $350 per month, and additional costs for WhatsApp campaigns and extra users. My AskAI's plans are more straightforward, with Essentials at $60, Pro at $99, and a custom-priced Enterprise plan, all offering a 30-day free trial without requiring a credit card.
The cost per 1,000 tickets/chats is $84 for Kommunicate, while Userlike's pricing is on a per-order basis (POA). My AskAI charges $99 for the same volume, providing a clear and predictable cost structure.
Kommunicate's usage tiers vary by plan, from 1,000 to 5,000 messages, with custom pricing for higher volumes. Userlike offers unlimited conversations across all its paid plans. My AskAI's tiers start with 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with a $0.10 charge per conversation beyond these limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Userlike, however, does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI is unique in offering an AI email assistant, a feature not available with Kommunicate or Userlike.
Email lead capture is supported by all three platforms, helping businesses collect and manage potential customer leads efficiently.
Kommunicate does not specify content limits for its plans. Userlike also does not provide this information. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, ensuring comprehensive content management.
Kommunicate and Userlike do not provide specific details on the number of chatbots or agents allowed. My AskAI offers one chatbot in both Essentials and Pro plans, with the Enterprise plan allowing unlimited chatbots.
None of the three platforms offer a hosted help center as part of their service.
Kommunicate and Userlike include a chatbot flow builder, enabling businesses to create structured conversational flows. My AskAI does not offer this feature.
Kommunicate integrates with various content sources like web scraping, FAQs, and documents, and supports platforms like Zendesk and Salesforce. Userlike integrates with FAQ documents, customer service transcripts, and other knowledge bases. My AskAI provides extensive integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.
Kommunicate offers a marketplace for integrations. Userlike integrates with multiple messaging platforms like WhatsApp and Facebook Messenger. My AskAI provides a broad range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more.
