Kommunicate and Userdesk are both AI customer support tools designed to help businesses deflect support tickets by automating responses and managing customer interactions efficiently. Kommunicate offers a range of features that include human handover, analytics and insights, and email lead capture, but it does not provide an AI email assistant. Pricing for Kommunicate starts at $100 per month for the Lite plan, which includes up to 1,000 messages, and goes up to $200 per month for the Advanced plan with 5,000 messages, while custom pricing is available for enterprise needs. The cost per 1,000 tickets or chats is $84.
Userdesk, on the other hand, provides a more cost-effective solution with pricing starting at $0 per month for a limited free tier and going up to $499 per month for the Enterprise plan, which includes up to 100,000 AI messages. The cost per 1,000 tickets or chats is significantly lower at $24. Userdesk includes features like email lead capture but lacks human handover and analytics/insights capabilities. It also offers an option to remove the "Powered by Userdesk" branding for an additional $39 per month.
In summary, Kommunicate positions itself as a more feature-rich solution with higher pricing, suitable for businesses that need advanced capabilities and human intervention. Userdesk offers a more affordable and scalable option, appealing to businesses with varying needs and budgets but with fewer advanced features.
| Feature | Kommunicate | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $24 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers a range of features, pricing plans, and integrations aimed at improving efficiency and customer satisfaction. Below is a detailed comparison based on key features, pricing, and capabilities.
All three platforms—Kommunicate, Userdesk, and My AskAI—offer AI customer support features. This ensures automated handling of customer queries, reducing the workload on human agents.
When it comes to offering AI features for support agents, My AskAI stands out by providing these capabilities, whereas Kommunicate does not. Userdesk's offering in this area is to be confirmed (TBC).
Kommunicate offers three pricing tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Userdesk provides a more granular pricing structure, starting with a Free tier, followed by Hobby at $19 per month, Growth at $49 per month, Pro at $99 per month, and Enterprise at $499 per month. My AskAI offers Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Kommunicate charges $84, Userdesk charges $24, and My AskAI charges $99. Userdesk offers the most cost-effective solution in this category.
Kommunicate's usage tiers range from 1,000 messages for the Lite plan to 5,000 messages for the Advanced plan, with custom pricing for Enterprise. Userdesk offers a wide range, from 30 AI messages per month in the Free tier to 100,000 AI messages per month in the Enterprise plan. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional $0.10 charge per conversation beyond limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transitions from AI to human agents. Userdesk does not offer this feature.
Both Kommunicate and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions better. Userdesk does not offer this feature.
My AskAI is the only platform among the three that offers an AI email assistant, enhancing its utility for support operations.
All three platforms—Kommunicate, Userdesk, and My AskAI—support email lead capture, aiding in customer acquisition and engagement.
Userdesk specifies content limits across its plans, ranging from 50,000 training words in the Free tier to 50,000,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Kommunicate does not specify content limits for its plans.
My AskAI provides flexibility with one chatbot in Essentials and Pro plans, featuring two modes (public and private), and unlimited chatbots in the Enterprise plan. Userdesk offers from one chatbot in the Free and Hobby plans to 50 chatbots in the Enterprise plan. Kommunicate's chatbot/agent limits are not specified.
None of the three platforms—Kommunicate, Userdesk, or My AskAI—offer a hosted help center.
