AI customer support features comparison: Kommunicate vs Userdesk

Introduction

Kommunicate, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers a range of features, pricing plans, and integrations aimed at improving efficiency and customer satisfaction. Below is a detailed comparison based on key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Kommunicate, Userdesk, and My AskAI—offer AI customer support features. This ensures automated handling of customer queries, reducing the workload on human agents.

AI Features for Support Agents

When it comes to offering AI features for support agents, My AskAI stands out by providing these capabilities, whereas Kommunicate does not. Userdesk's offering in this area is to be confirmed (TBC).

Pricing Plans

Kommunicate offers three pricing tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Userdesk provides a more granular pricing structure, starting with a Free tier, followed by Hobby at $19 per month, Growth at $49 per month, Pro at $99 per month, and Enterprise at $499 per month. My AskAI offers Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Kommunicate charges $84, Userdesk charges $24, and My AskAI charges $99. Userdesk offers the most cost-effective solution in this category.

Usage Tiers

Kommunicate's usage tiers range from 1,000 messages for the Lite plan to 5,000 messages for the Advanced plan, with custom pricing for Enterprise. Userdesk offers a wide range, from 30 AI messages per month in the Free tier to 100,000 AI messages per month in the Enterprise plan. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional $0.10 charge per conversation beyond limits.

Human Handover

Both Kommunicate and My AskAI support human handover, allowing seamless transitions from AI to human agents. Userdesk does not offer this feature.

Conversation Analytics/Insights

Both Kommunicate and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions better. Userdesk does not offer this feature.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, enhancing its utility for support operations.

Email Lead Capture

All three platforms—Kommunicate, Userdesk, and My AskAI—support email lead capture, aiding in customer acquisition and engagement.

Content Limits

Userdesk specifies content limits across its plans, ranging from 50,000 training words in the Free tier to 50,000,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Kommunicate does not specify content limits for its plans.

Number of Chatbots/Agents

My AskAI provides flexibility with one chatbot in Essentials and Pro plans, featuring two modes (public and private), and unlimited chatbots in the Enterprise plan. Userdesk offers from one chatbot in the Free and Hobby plans to 50 chatbots in the Enterprise plan. Kommunicate's chatbot/agent limits are not specified.

Hosted Help Centre

None of the three platforms—Kommunicate, Userdesk, or My AskAI—offer a hosted help center.

Chatbot Flow Builder

Kommunicate includes a chatbot flow builder, while Userdesk and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

Kommunicate integrates with various content sources such as web scraping, FAQs, documents, and customer interactions, and supports tools like Zendesk and Salesforce. Userdesk integrates with websites, files, Notion pages, and sitemaps. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Kommunicate provides a marketplace/app store for integrations. Userdesk supports platforms like WordPress, Shopify, Webflow, Wix, and any website, along with Slack. My AskAI offers a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.

GDPR Compliance

All three platforms—Kommunicate, Userdesk, and My AskAI—are GDPR compliant, ensuring data protection and privacy.

SOC-2 Compliance

None of the three platforms are SOC-2 compliant.

Support

Kommunicate offers varying levels of support based on the plan, including email, knowledge base, live chat, phone, personalized onboarding, product training, and a dedicated account manager. Userdesk's support details are not provided. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.

AI Models Available

Kommunicate and My AskAI both use GPT-4o models. Userdesk uses GPT-3.5 for Free and Hobby plans, and both GPT-3.5 and GPT-4 for Growth, Pro, and Enterprise plans.

API Access

All three platforms—Kommunicate, Userdesk, and My AskAI—offer API access, facilitating integration with other systems and tools.

Conclusion

My AskAI offers a comprehensive range of features, competitive pricing, extensive integrations, and unique capabilities such as an AI email assistant and conversation analytics, positioning it as a robust solution in the AI customer support market.