AI customer support features comparison: Kommunicate vs Stonly

Introduction

In the competitive landscape of AI customer support tools, Kommunicate, Stonly, and My AskAI are prominent players. Each of these platforms offers unique features aimed at deflecting support tickets and enhancing customer service efficiency. This summary provides an objective comparison of these three tools, focusing on key features, pricing, and capabilities.

AI Customer Support Features

All three platforms, Kommunicate, Stonly, and My AskAI, offer AI customer support features, helping organizations automate responses and improve customer interactions.

AI Features for Support Agents

My AskAI stands out by providing AI features specifically designed for support agents, a capability not offered by Kommunicate and Stonly. This can significantly enhance the efficiency of support teams.

Pricing Plans

Kommunicate's pricing starts at $100 per month for the Lite plan, with the Advanced plan at $200 per month, and custom pricing for the Enterprise plan. Stonly's pricing begins at $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. My AskAI offers more cost-effective options, starting at $60 per month for the Essentials plan, $99 per month for the Pro plan, and custom pricing for the Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Kommunicate charges $84 per 1,000 tickets/chats, while My AskAI charges $99. Stonly's pricing for this metric is available on request.

Usage Tiers

Kommunicate offers usage tiers with the Lite plan supporting 1,000 messages, the Advanced plan supporting 5,000 messages, and custom pricing for the Enterprise plan. My AskAI provides clear usage tiers with the Essentials plan allowing 200 conversations per month, the Pro plan supporting 1,000 conversations per month, and the Enterprise plan offering unlimited conversations. Additional conversations are priced at $0.10 each. Stonly does not provide specific usage tiers.

Human Handover

Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling organizations to monitor and improve their customer support performance.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Kommunicate and Stonly, enhancing the platform's capabilities in handling email interactions.

Email Lead Capture

Both Kommunicate and My AskAI offer email lead capture functionalities, whereas Stonly does not provide this feature.

Content Limits

Kommunicate's content limits are not specified for the Lite and Advanced plans, with custom pricing for the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Stonly does not provide information on content limits.

Number of Chatbots/Agents

Kommunicate does not specify the number of chatbots/agents for its plans. My AskAI allows one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Stonly does not provide details on this aspect.

Hosted Help Centre

Stonly is the only platform among the three that offers a hosted help center. Kommunicate and My AskAI do not provide this feature.

Chatbot Flow Builder

Kommunicate includes a chatbot flow builder, allowing users to design and customize chatbot interactions. This feature is not available in Stonly and My AskAI.

Integrations (Content/Knowledge)

Kommunicate supports integrations with various content and knowledge sources, including web scraping, FAQs, documents, and CRM systems like Zendesk and Salesforce. My AskAI offers a wide range of integrations, including websites, multiple file types, cloud storage services, and various CRM and collaboration tools. Stonly does not provide specific details on content/knowledge integrations.

Integrations (End Users)

Kommunicate's integrations for end users are detailed on its marketplace/app store. My AskAI supports integrations with popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various chat and social media applications. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. Kommunicate provides varying levels of support based on the plan, including email, knowledge base, live chat, and phone support for Enterprise users. Stonly's support details are not clearly mentioned. My AskAI offers web and email support for the Essentials plan, priority support for the Pro plan, and dedicated success management for the Enterprise plan.

AI Models and API Access

My AskAI offers access to multiple AI models, including GPT-4o, Claude, and Gemini, depending on the plan. Kommunicate and Stonly do not specify the AI models available. All three platforms provide API access, enabling integration with other systems and customization.

Conclusion

In summary, while Kommunicate, Stonly, and My AskAI all offer robust AI customer support features, My AskAI distinguishes itself with AI features for support agents, cost-effective pricing, comprehensive integrations, and additional functionalities like an AI email assistant. This positions My AskAI as a versatile and powerful tool in the AI customer support landscape.