Kommunicate and Stonly are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Kommunicate offers a tiered pricing structure with plans starting at $100 per month for the Lite plan, which includes up to 1,000 messages, and goes up to custom pricing for the Enterprise plan. They charge $84 per 1,000 tickets/chats and provide features such as human handover, analytics/insights, and email lead capture. However, Kommunicate does not include an AI email assistant.
Stonly, on the other hand, does not provide a specific price per 1,000 tickets/chats and uses a price-on-application (POA) model. Their plans start at $124 per month for the Starter plan and go up to $249 per month for the Business plan, with custom pricing available for the Enterprise plan. Stonly offers analytics/insights but lacks features like human handover, AI email assistant, and email lead capture. This positions Kommunicate as a more feature-rich option for businesses looking for comprehensive AI customer support capabilities, while Stonly may appeal to those who prioritize other aspects of customer support management.
| Feature | Kommunicate | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | POA | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Kommunicate pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the competitive landscape of AI customer support tools, Kommunicate, Stonly, and My AskAI are prominent players. Each of these platforms offers unique features aimed at deflecting support tickets and enhancing customer service efficiency. This summary provides an objective comparison of these three tools, focusing on key features, pricing, and capabilities.
All three platforms, Kommunicate, Stonly, and My AskAI, offer AI customer support features, helping organizations automate responses and improve customer interactions.
My AskAI stands out by providing AI features specifically designed for support agents, a capability not offered by Kommunicate and Stonly. This can significantly enhance the efficiency of support teams.
Kommunicate's pricing starts at $100 per month for the Lite plan, with the Advanced plan at $200 per month, and custom pricing for the Enterprise plan. Stonly's pricing begins at $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. My AskAI offers more cost-effective options, starting at $60 per month for the Essentials plan, $99 per month for the Pro plan, and custom pricing for the Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Kommunicate charges $84 per 1,000 tickets/chats, while My AskAI charges $99. Stonly's pricing for this metric is available on request.
Kommunicate offers usage tiers with the Lite plan supporting 1,000 messages, the Advanced plan supporting 5,000 messages, and custom pricing for the Enterprise plan. My AskAI provides clear usage tiers with the Essentials plan allowing 200 conversations per month, the Pro plan supporting 1,000 conversations per month, and the Enterprise plan offering unlimited conversations. Additional conversations are priced at $0.10 each. Stonly does not provide specific usage tiers.
Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature.
All three platforms provide conversation analytics and insights, enabling organizations to monitor and improve their customer support performance.
My AskAI includes an AI email assistant, a feature not available in Kommunicate and Stonly, enhancing the platform's capabilities in handling email interactions.
Both Kommunicate and My AskAI offer email lead capture functionalities, whereas Stonly does not provide this feature.
Kommunicate's content limits are not specified for the Lite and Advanced plans, with custom pricing for the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Stonly does not provide information on content limits.
Kommunicate does not specify the number of chatbots/agents for its plans. My AskAI allows one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Stonly does not provide details on this aspect.
Stonly is the only platform among the three that offers a hosted help center. Kommunicate and My AskAI do not provide this feature.
Kommunicate includes a chatbot flow builder, allowing users to design and customize chatbot interactions. This feature is not available in Stonly and My AskAI.
Kommunicate supports integrations with various content and knowledge sources, including web scraping, FAQs, documents, and CRM systems like Zendesk and Salesforce. My AskAI offers a wide range of integrations, including websites, multiple file types, cloud storage services, and various CRM and collaboration tools. Stonly does not provide specific details on content/knowledge integrations.
Kommunicate's integrations for end users are detailed on its marketplace/app store. My AskAI supports integrations with popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various chat and social media applications. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. Kommunicate provides varying levels of support based on the plan, including email, knowledge base, live chat
