AI customer support features comparison: Kommunicate vs SiteGPT

AI Customer Support Tools: Kommunicate vs. SiteGPT vs. My AskAI

Kommunicate, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Kommunicate, SiteGPT, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Kommunicate does not provide these, whereas both SiteGPT and My AskAI do.

Pricing Plans

Kommunicate offers tiered pricing with its Lite plan at $100 per month, Advanced at $200 per month, and custom pricing for its Enterprise plan. SiteGPT has a broader pricing range starting from $49 per month for the Starter plan, up to $999 per month for the Enterprise plan, with additional costs for removing branding and extra messages. My AskAI offers more competitive pricing with its Essentials plan at $60 per month, Pro at $99 per month, and custom pricing for Enterprise, all including a 30-day free trial without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of cost per 1,000 tickets or chats, SiteGPT is the most cost-effective at $25, followed by Kommunicate at $84, and My AskAI at $99.

Usage Tiers

Kommunicate's usage tiers include 1,000 messages for the Lite plan and 5,000 messages for the Advanced plan, with custom pricing for higher usage. SiteGPT offers more flexibility with 4,000 messages per month for the Starter plan, up to unlimited messages for the Enterprise plan. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional $0.10 per conversation beyond the limits.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring seamless transitions between AI and human agents and offering valuable data for performance optimization.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Kommunicate or SiteGPT, providing an additional layer of support automation.

Email Lead Capture

All platforms support email lead capture, helping businesses to gather and manage customer information efficiently.

Content Limits

Kommunicate does not specify content limits for its plans. SiteGPT sets limits based on the number of training web pages, ranging from 200 to 100,000 pages. My AskAI offers unlimited webpages and documents across all plans, automatically updated, providing greater flexibility and scalability.

Number of Chatbots/Agents

Kommunicate does not specify the number of chatbots or agents per plan. SiteGPT allows from 1 to unlimited chatbots depending on the plan. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center. However, Kommunicate includes a chatbot flow builder, a feature not available in SiteGPT and My AskAI.

Integrations (Content/Knowledge)

Kommunicate supports web scraping, FAQs, documents, and integrations with platforms like Zendesk and Salesforce. SiteGPT offers a wide range of integrations including Google Drive, Dropbox, and Notion. My AskAI also provides extensive integrations with platforms such as Confluence, Gitbook, and Salesforce, ensuring comprehensive knowledge management.

Integrations (End Users)

Kommunicate integrates with various user platforms via its marketplace/app store. SiteGPT supports integrations with Google Chat, Messenger, and Slack, among others. My AskAI offers integrations with a wide array of platforms including Zendesk, Intercom, HubSpot, Slack, and more, providing extensive connectivity options for end users.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. Support varies with Kommunicate offering comprehensive support including live chat and phone for higher tiers, SiteGPT providing email and phone support for higher plans, and My AskAI offering priority web, email, and video support for Pro users, with dedicated success managers for Enterprise clients.

AI Models and API Access

All platforms utilize GPT-4o as their AI model. My AskAI additionally offers access to other models such as Claude and Gemini for its Enterprise plan. All three platforms provide API access, facilitating custom integrations and advanced functionalities.

Conclusion

Each platform has its strengths, with My AskAI offering competitive pricing, extensive integrations, an AI email assistant, and unlimited content limits, making it a robust option for businesses seeking comprehensive AI customer support solutions.