Kommunicate and SiteGPT are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Kommunicate's pricing starts at $84 per 1,000 tickets/chats, with three usage tiers: Lite (1,000 messages), Advanced (5,000 messages), and Enterprise with custom pricing. The monthly plans are priced at $100 for Lite, $200 for Advanced, and custom pricing for Enterprise. Key features include human handover, analytics/insights, and email lead capture, but it does not offer an AI email assistant.
SiteGPT, on the other hand, offers a lower starting price of $25 per 1,000 tickets/chats. It provides four usage tiers: Starter (4k messages/mo), Growth (10k messages/mo), Scale (40k messages/mo), and Enterprise with unlimited messages. Monthly plans range from $49 for Starter to $999 for Enterprise, with additional options like removing SiteGPT branding for $50/mo and extra 5k messages for $50/mo. Similar to Kommunicate, SiteGPT also includes human handover, analytics/insights, and email lead capture, but lacks an AI email assistant.
In summary, while both tools offer similar core functionalities and lack an AI email assistant, SiteGPT is positioned as a more cost-effective solution with flexible usage tiers and additional customization options. Kommunicate, however, offers more straightforward pricing tiers and custom enterprise solutions.
| Feature | Kommunicate | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $25 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate,SiteGPT, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Kommunicate, SiteGPT, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Kommunicate does not provide these, whereas both SiteGPT and My AskAI do.
Kommunicate offers tiered pricing with its Lite plan at $100 per month, Advanced at $200 per month, and custom pricing for its Enterprise plan. SiteGPT has a broader pricing range starting from $49 per month for the Starter plan, up to $999 per month for the Enterprise plan, with additional costs for removing branding and extra messages. My AskAI offers more competitive pricing with its Essentials plan at $60 per month, Pro at $99 per month, and custom pricing for Enterprise, all including a 30-day free trial without requiring a credit card.
In terms of cost per 1,000 tickets or chats, SiteGPT is the most cost-effective at $25, followed by Kommunicate at $84, and My AskAI at $99.
Kommunicate's usage tiers include 1,000 messages for the Lite plan and 5,000 messages for the Advanced plan, with custom pricing for higher usage. SiteGPT offers more flexibility with 4,000 messages per month for the Starter plan, up to unlimited messages for the Enterprise plan. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional $0.10 per conversation beyond the limits.
All three platforms support human handover and provide conversation analytics and insights, ensuring seamless transitions between AI and human agents and offering valuable data for performance optimization.
My AskAI stands out by offering an AI email assistant, a feature not available in Kommunicate or SiteGPT, providing an additional layer of support automation.
All platforms support email lead capture, helping businesses to gather and manage customer information efficiently.
Kommunicate does not specify content limits for its plans. SiteGPT sets limits based on the number of training web pages, ranging from 200 to 100,000 pages. My AskAI offers unlimited webpages and documents across all plans, automatically updated, providing greater flexibility and scalability.
Kommunicate does not specify the number of chatbots or agents per plan. SiteGPT allows from 1 to unlimited chatbots depending on the plan. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the platforms offer a hosted help center. However, Kommunicate includes a chatbot flow builder, a feature not available in SiteGPT and My AskAI.
Kommunicate supports web scraping, FAQs, documents, and integrations with platforms like Zendesk and Salesforce. SiteGPT offers a wide range of integrations including Google Drive, Dropbox, and Notion. My AskAI also provides extensive integrations with platforms such as Confluence, Gitbook, and Salesforce, ensuring comprehensive knowledge management.
Kommunicate integrates with various user platforms via it
