Kommunicate and Neople are AI customer support tools designed to deflect support tickets and enhance customer service operations. Kommunicate offers a tiered pricing structure with plans starting at $100 per month for the Lite plan, which includes 1,000 messages, and goes up to $200 per month for the Advanced plan with 5,000 messages. Custom pricing is available for the Enterprise plan. Kommunicate charges $84 per 1,000 tickets or chats and features human handover, analytics and insights, and email lead capture capabilities, although it does not include an AI email assistant.
In contrast, Neople has a higher price point, charging $334 per 1,000 tickets or chats. Neople's price plans are significantly more expensive, starting at €1500 per month for the Junior plan, €2500 per month for the Medior plan, and an additional €1000 per month for the Senior plan. Information on usage tiers, human handover, analytics, insights, and email lead capture capabilities is not provided for Neople, and it also lacks an AI email assistant feature. This positions Kommunicate as a more cost-effective option with a clearer breakdown of features and pricing plans compared to Neople.
| Feature | Kommunicate | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $334 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Kommunicate pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Kommunicate, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each of these platforms offers unique features and pricing structures, catering to different business needs.
Kommunicate and My AskAI both offer AI customer support features, making them suitable for automating customer interactions and reducing the load on human agents. Neople, however, does not offer AI customer support features but focuses on providing AI features for support agents.
While Neople and My AskAI provide AI features specifically designed to assist support agents, Kommunicate does not offer such capabilities. This makes Neople and My AskAI more versatile for businesses looking to enhance their support team's efficiency.
Kommunicate's pricing starts at $100 per month for the Lite plan, with the Advanced plan at $200 per month, and custom pricing for the Enterprise plan. Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan, €2500 per month for the Medior plan, and an additional €1000 for the Senior plan. My AskAI offers more affordable options with the Essentials plan at $60, the Pro plan at $99, and custom pricing for the Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Kommunicate charges $84, Neople charges $334, and My AskAI charges $99. This makes Kommunicate the most cost-effective for high-volume AI interactions, followed by My AskAI.
Kommunicate's usage tiers include 1,000 messages for the Lite plan and 5,000 messages for the Advanced plan, with custom pricing for the Enterprise plan. Neople does not provide specific usage tiers. My AskAI offers 200 conversations per month for the Essentials plan, 1,000 conversations per month for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Both Kommunicate and My AskAI support human handover, ensuring a seamless transition from AI to human agents when necessary. Neople does not provide information on this feature.
Kommunicate and My AskAI both offer conversation analytics and insights, allowing businesses to track and improve their customer interactions. Neople does not provide information on this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in Kommunicate or Neople. This can be particularly beneficial for businesses that rely heavily on email communication.
Both Kommunicate and My AskAI provide email lead capture capabilities, which can help businesses grow their customer base. Neople does not provide information on this feature.
Kommunicate does not specify content limits for its plans, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Neople does not provide information on content limits.
Kommunicate does not specify the number of chatbots or agents included in its plans. My AskAI offers one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Neople does not provide information on this feature.
None of the three platforms offer a hosted help center.
Kommunicate includes a chatbot flow builder, while My AskAI does not. Neople does not provide information on this feature.
Kommunicate integrates with web scraping, FAQs, documents (PDF, Excel, Word), existing customer interactions, Zendesk, Helpscout, and Salesforce. My AskAI offers a broader range of integrations, including websites, files (PDF, Docx, txt, CSV, pptx, mp3, mp4, xlsx), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople does not provide information on content/knowledge integrations.
Kommunicate provides various end-user integrations through its marketplace/app store. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk. Neople does not provide information on end-user integrations.
All three platforms are GDPR co
