AI customer support features comparison:Kommunicatevs LiveHelpNow
Kommunicate and LiveHelpNow are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Kommunicate offers structured pricing with three main tiers: Lite at $100/month for 1,000 messages, Advanced at $200/month for 5,000 messages, and a customizable Enterprise plan. Key features include human handover, analytics and insights, and email lead capture, though it does not provide an AI email assistant. The cost per 1,000 tickets or chats is $84.
LiveHelpNow, on the other hand, offers a more segmented pricing model based on specific functionalities. For instance, live chat and texting, as well as ticket management, are priced at $21 per agent, while its chatbot service is $95 per month and the Hue AI feature is $300 per month. Similar to Kommunicate, LiveHelpNow also supports human handover, analytics and insights, and email lead capture. However, the exact cost per 1,000 tickets or chats is not provided and is available upon request (POA).
Both platforms provide robust solutions for managing customer support, but they differ significantly in their pricing structures and the granularity of their service offerings. Kommunicate offers more straightforward tier-based pricing, while LiveHelpNow provides a modular approach, allowing businesses to pick and choose the features they need.
Full breakdown: All available features and pricing
| Feature | Kommunicate | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | POA | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | LiveHelpNow marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Tools Comparison: Kommunicate vs. LiveHelpNow vs. My AskAI
Kommunicate,LiveHelpNow, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features and pricing structures that cater to different business needs.
AI Customer Support Features
All three platforms provide AI customer support features, enabling automated responses to common inquiries and improving overall support efficiency. However, when it comes to offering AI features specifically designed to assist support agents, only LiveHelpNow and My AskAI provide this capability, giving them an edge in enhancing agent productivity.
Pricing Plans and AI Costs
Kommunicate's pricing is tiered with Lite at $100/month, Advanced at $200/month, and custom pricing for Enterprise. LiveHelpNow offers a more segmented pricing model, charging per agent for different functionalities like live chat, ticket management, and additional AI features such as the chatbot and Hue AI. My AskAI offers a simplified structure with Essentials at $60, Pro at $99, and custom pricing for Enterprise, with a 30-day free trial available for all plans without requiring a credit card.
For AI pricing per 1,000 tickets/chats, Kommunicate charges $84, while My AskAI is slightly higher at $99. LiveHelpNow's AI pricing is provided on a POA (Price on Application) basis, making direct comparison challenging.
Usage Tiers and Content Limits
Kommunicate and My AskAI both offer usage tiers, but My AskAI provides clear limits and charges $0.10 per conversation beyond those limits. In contrast, Kommunicate's usage tiers are specified by message count, while LiveHelpNow does not provide detailed usage tiers. My AskAI also stands out with unlimited content limits across all plans, ensuring extensive document and webpage integration.
Human Handover and Conversation Analytics
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary. They also offer conversation analytics and insights to help businesses understand and improve their customer interactions.
AI Email Assistant and Lead Capture
My AskAI is the only platform that includes an AI email assistant, enhancing its capabilities for managing email interactions. All three platforms support email lead capture, ensuring potential customer information is efficiently gathered and utilized.
Integrations and API Access
Kommunicate, LiveHelpNow, and My AskAI all support a variety of integrations. My AskAI offers extensive content and knowledge integrations, including Google Drive, Notion, Confluence, and more. It also supports a wide range of end-user integrations such as Zendesk, Intercom, and Slack. All platforms provide API access, allowing for custom integrations and extended functionality.
Support and Compliance
Support varies across the platforms, with Kommunicate offering different levels of support based on the pricing tier, including personalized onboarding and dedicated account management for Enterprise users. My AskAI provides tiered support, with the highest level including Slack and a success manager. All platforms are GDPR compliant, ensuring data protection and privacy for users. None of the platforms are SOC-2 compliant.
AI Models and Chatbot Capabilities
My AskAI supports multiple AI models, including GPT-4o, Claude, and Gemini, providing flexibility and advanced AI capabilities. Kommunicate and LiveHelpNow do not specify the AI models they use. Additionally, Kommunicate offers a chatbot flow builder, a feature not available in LiveHelpNow or My AskAI.
Conclusion
While Kommunicate, LiveHelpNow, and My AskAI each offer robust AI customer support solutions, My AskAI stands out with its comprehensive integration options, AI email assistant, and flexible AI model support. Its clear pricing structure and extensive usage tiers make it a competitive choice for businesses seeking to enhance their customer support with AI.
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