AI customer support features comparison:Kommunicatevs LivechatAI
Kommunicate and LivechatAI are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Kommunicate offers a pricing structure of $84 per 1,000 tickets/chats, with three usage tiers: Lite (1,000 messages), Advanced (5,000 messages), and Enterprise (custom pricing). Its monthly pricing plans are Lite at $100, Advanced at $200, and custom pricing for Enterprise. Key features include human handover, analytics/insights, and email lead capture, though it lacks an AI email assistant.
LivechatAI, on the other hand, provides a more varied pricing model with $55 per 1,000 tickets/chats. It offers five usage tiers: Free (100 GPT4 messages), Basic (3,000 GPT 3.5 messages), Pro (4,000 GPT4 messages), Advanced (unlimited messages), and Expert (unlimited messages). The monthly pricing plans range from Free at $0, Basic at $39, Pro at $89, Advanced at $189, to Expert at $389. Similar to Kommunicate, LivechatAI includes human handover, analytics/insights, and email lead capture but does not feature an AI email assistant.
Both platforms provide essential tools for customer support automation, with Kommunicate positioned at a higher price point per ticket/chat and LivechatAI offering more flexible and lower-cost options.
Full breakdown: All available features and pricing
| Feature | Kommunicate | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $55 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Kommunicate, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets through automated interactions. Each platform offers a range of features, pricing plans, and integrations to cater to different business needs.
AI Customer Support Features
All three platforms—Kommunicate, LivechatAI, and My AskAI—offer AI customer support features. However, only LivechatAI and My AskAI extend their AI capabilities to support agents, providing additional tools to assist human operators.
Pricing Plans
Kommunicate offers three pricing plans: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. LivechatAI provides a broader range of plans, starting with a free option and going up to $389 per month for the Expert plan. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with pricing on application. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
AI Pricing Per 1,000 Tickets/Chats
LivechatAI is the most cost-effective at $55 per 1,000 tickets/chats, compared to Kommunicate's $84 and My AskAI's $99.
Usage Tiers
Kommunicate's usage tiers are capped at 1,000 messages for the Lite plan and 5,000 messages for the Advanced plan, with custom pricing for Enterprise. LivechatAI offers more flexibility, including unlimited messages in its Advanced and Expert plans. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations in the Enterprise plan. Additional conversations cost $0.10 each.
Human Handover
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversation Analytics/Insights
Each platform provides conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
AI Email Assistant
Only My AskAI includes an AI email assistant, which can help automate and streamline email communications.
Email Lead Capture
Kommunicate, LivechatAI, and My AskAI all support email lead capture, aiding in the collection of customer information for follow-up.
Content Limits
LivechatAI offers unlimited content limits across all its plans, while My AskAI also provides unlimited webpages and documents, updated automatically. Kommunicate does not specify content limits for its plans.
Number of Chatbots/Agents
LivechatAI offers between 1 and 10 AI bots depending on the plan, whereas My AskAI provides 1 bot in the Essentials and Pro plans, with the Enterprise plan allowing for unlimited bots. Kommunicate does not specify limits on the number of chatbots/agents.
Hosted Help Centre
None of the platforms offer a hosted help center.
Chatbot Flow Builder
Only Kommunicate includes a chatbot flow builder, allowing for the creation of custom interaction flows.
Integrations (Content/Knowledge)
Kommunicate integrates with web scraping, FAQs, documents, and several CRM systems. LivechatAI supports websites, files, and sitemaps. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more.
Integrations (End Users)
Kommunicate has a marketplace for integrations. LivechatAI integrates with Slack and WhatsApp. My AskAI supports a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging platforms.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with Kommunicate offering more personalized support options in its Enterprise plan. My AskAI provides priority web, email, and video support in its Pro plan and dedicated Slack and Success Manager support in the Enterprise plan.
AI Models Available
Kommunicate and My AskAI use GPT-4o, with My AskAI also offering Claude and Gemini in its Enterprise plan. LivechatAI supports multiple models, including GPT-4o, Llama, Mistral, and Claude.
API Access
All three platforms offer API access, enabling further customization and integration with other systems.
Conclusion
While Kommunicate, LivechatAI, and My AskAI each have their strengths, My AskAI stands out for its comprehensive integrations, AI email assistant, and flexible pricing plans with a 30-day free trial. This makes it a versatile option for businesses looking to enhance their customer support capabilities.
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