Kommunicate and Helpkit are AI customer support tools designed to deflect support tickets through automation and efficient handling of customer queries. Kommunicate offers a tiered pricing structure with a Lite plan at $100 per month for 1,000 messages, an Advanced plan at $200 per month for 5,000 messages, and custom pricing for enterprise needs. It supports human handover and provides analytics and insights, but it lacks an AI email assistant. Kommunicate is priced at $84 per 1,000 tickets or chats and includes features like email lead capture.
Helpkit, on the other hand, offers a lower price point of $49 per 1,000 tickets or chats. Its pricing plans range from a Starter plan at $19 per month to a Professional plan at $79 per month, with an additional AI Chatbot plan at $49 per month. Unlike Kommunicate, Helpkit does not support human handover but does offer analytics and insights, as well as email lead capture. Helpkit's more affordable pricing and multiple plan options make it a competitive choice for businesses with varying needs and budgets.
| Feature | Kommunicate | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $49 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Kommunicate,Helpkit, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Kommunicate, Helpkit, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, adding an extra layer of utility for customer service teams.
Kommunicate offers three pricing tiers: Lite at $100/month, Advanced at $200/month, and custom pricing for Enterprise. Helpkit's pricing is more granular, starting at $19/month for the Starter plan and going up to $79/month for the Professional plan, with an additional $49/month for the HelpKit AI Chatbot. My AskAI provides three pricing options: Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI handling of 1,000 tickets or chats, Kommunicate charges $84, Helpkit charges $49, and My AskAI charges $99. While Helpkit appears to be the most cost-effective in this regard, it lacks some advanced features available in My AskAI.
Kommunicate's Lite plan supports 1,000 messages, and its Advanced plan supports 5,000 messages, with custom pricing for higher usage. Helpkit does not specify its usage tiers. My AskAI's Essentials plan covers 200 conversations per month, Pro covers 1,000, and the Enterprise plan offers unlimited conversations, with an additional charge of $0.10 per conversation beyond these limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Helpkit does not offer this feature, which could be a limitation for businesses requiring this flexibility.
All three platforms—Kommunicate, Helpkit, and My AskAI—provide conversation analytics and insights, enabling businesses to track performance and optimize their customer support strategies.
My AskAI is the only platform among the three that includes an AI email assistant, providing additional support for managing email communications. Neither Kommunicate nor Helpkit offers this feature.
All three platforms support email lead capture, helping businesses to gather and manage potential customer information effectively.
Kommunicate does not specify content limits for its plans. Helpkit also does not provide this information. My AskAI offers unlimited webpages and documents on all plans, with automatic updates, providing a clear advantage in content management.
Kommunicate does not specify the number of chatbots or agents included in its plans. Helpkit also lacks this information. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Helpkit offers a hosted help center, whereas Kommunicate and My AskAI do not. This feature can be beneficial for businesses looking to provide a centralized knowledge base for their customers.
Kommunicate includes a chatbot flow builder, enabling businesses to design custom chatbot interactions. Helpkit and My AskAI do not offer this feature, which may be a consideration for businesses needing advanced customization.
Kommunicate integrates with various content and knowledge sources, including web scraping, FAQs, documents, and customer interactions. Helpkit primarily integrates with Notion. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more, providing extensive flexibility.
Kommunicate has a marketplace for various integrations. Helpkit integrates primarily with websites. My AskAI supports numerous end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, offering comprehensive connectivity options.
All three platforms are GDPR compliant. None are SOC-2 compliant. Support varies, with Kommunicate offering more extensive options in its higher tiers, while My AskAI provides tiered support ranging from web and email to priority support and dedicated success managers.
Kommunicate and Helpkit use GPT-4 models, while My AskAI offers multiple AI models, including GPT-4o, Claude, and Gemini, depending on the plan. Both Kommun
