Kommunicate and HappyChat AI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Kommunicate offers a tiered pricing structure with plans ranging from $100 per month for the Lite plan to custom pricing for the Enterprise plan, with a cost of $84 per 1,000 tickets or chats. Features include human handover, analytics/insights, and email lead capture, but it lacks an AI email assistant. The usage tiers are segmented into Lite, Advanced, and Enterprise, accommodating different levels of message volumes.
HappyChat AI, on the other hand, provides a more cost-effective solution with pricing starting at $0 per month for the Free plan and going up to $399 per month for the Enterprise Plan, with a significantly lower cost of $24 per 1,000 tickets or chats. It offers multiple usage tiers from Free to Enterprise, catering to a wide range of message volumes. While it includes analytics/insights and email lead capture, it does not support human handover or an AI email assistant. This makes HappyChat AI a potentially more affordable option for businesses with high message volumes but may require additional human resources for complex queries.
| Feature | Kommunicate | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $24 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate,HappyChat AI, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service through automation and intelligent responses. Each platform offers unique features, pricing, and capabilities aimed at different market segments.
All three platforms offer AI customer support features, enabling businesses to automate responses and handle a large volume of customer interactions efficiently. However,My AskAIstands out by also offering AI features specifically designed for support agents, which is not available inKommunicateand is yet to be confirmed forHappyChat AI.
Kommunicateoffers three pricing plans: Lite at $100/month, Advanced at $200/month, and Enterprise with custom pricing.HappyChat AIprovides a broader range of options, starting with a Free plan, followed by Starter at $19/month, Growth at $49/month, Pro at $99/month, and an Enterprise plan at $399/month. In comparison,My AskAIhas three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably,My AskAIoffers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies among the platforms.Kommunicatecharges $84,HappyChat AIcharges $24, andMy AskAIcharges $99. WhileHappyChat AIoffers the lowest rate, the additional features and capabilities ofMy AskAImay justify the higher cost.
KommunicateandHappyChat AIhave defined usage tiers based on the number of messages or conversations.Kommunicate's tiers range from 1,000 to 5,000 messages, with custom pricing for higher usage.HappyChat AIoffers more flexibility, with tiers ranging from 50 messages/month in the Free plan to 50,000 messages/month in the Enterprise plan.My AskAIprovides 200 conversations/month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
BothKommunicateandMy AskAIsupport human handover, allowing seamless transition from AI to human agents when necessary.HappyChat AIdoes not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAIis the only platform among the three that includes an AI Email Assistant, which can further enhance productivity by automating email responses.
All three platforms support email lead capture, enabling businesses to collect and manage leads efficiently.
Kommunicatedoes not specify content limits for its plans.HappyChat AIhas varying limits, from 20 source pages in the Free plan to 10,000 source pages in the Enterprise plan.My AskAIoffers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and ease of use.
Kommunicatedoes not specify the number of chatbots or agents allowed.HappyChat AIranges from 1 chatbot in the Free plan to 50 chatbots in the Enterprise plan.My AskAIoffers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center.
Kommunicateincludes a chatbot flow builder, whileHappyChat AIandMy AskAIdo not offer this feature.
Kommunicateintegrates with various content sources such as web scraping, FAQs, documents, and customer interactions, along with platforms like Zendesk, Helpscout, and Salesforce.HappyChat AIsupports websites, files, and sitemaps for content integration.My AskAIoffers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Kommunicatehas a marketplace/app store for integrations.HappyChat AIintegrates with platforms like WordPress, Webflow, Shopify, Wix, and upcoming integrations with WhatsApp, Messenger, and Telegram.My AskAIprovides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and social media platforms through Intercom/Zendesk.
All three platforms are GDPR compliant.HappyChat AIis also SOC-2 compliant, whileKommunicateandMy AskAIare not. Support options vary, withKommunicateandHappyChat AIoffering different levels of support based on the plan, andMy AskAIproviding web, email, and video support, with priority support and a success manager for Enterprise users.
Kommunicateuses GPT-4o.HappyChat AIranges from GPT-3 in the Free and Starter plans to GPT-3/GPT-4 in the Pro and Enterprise plans.My AskAIutilizes GPT-4o in the Essentials and Pro plans and offers additional models like Claude and Gemini in the Enterprise plan. All three platforms provide API access.
In summary,My AskAIoffers comprehensive features, flexible pricing, and extensive integrations, making it a robust choice for businesses looking to enhance their customer support with AI. Its unique offerings such as AI features for support agents, AI Email Assistant, and unlimited content limits provide significant advantages overKommunicateandHappyChat AI.
