Kommunicate and Dante are AI customer support tools designed to deflect support tickets and streamline customer interactions. Kommunicate offers three pricing tiers: Lite at $100 per month for 1,000 messages, Advanced at $200 per month for 5,000 messages, and Enterprise with custom pricing. The cost per 1,000 tickets/chats is $84. Key features include human handover, analytics/insights, and email lead capture, though it lacks an AI email assistant.
Dante, on the other hand, provides a more diverse range of pricing plans, starting from a Free tier with 50 message credits to a Business plan at $399 per month for 40,000 message credits. The cost per 1,000 tickets/chats is significantly lower at $25. Dante also offers various add-ons such as unlimited AI messages for $49 per month, chat records for $49 per month, and custom domains for $5 per month. Similar to Kommunicate, it includes human handover, analytics/insights, and email lead capture but does not feature an AI email assistant.
In summary, while Kommunicate offers a straightforward pricing model with higher costs per message, Dante provides a more flexible and cost-effective solution with a variety of additional features available through add-ons. Both tools support essential functionalities such as human handover and analytics, making them competitive options in the AI customer support market.
| Feature | Kommunicate | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $25 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each offers unique features, capabilities, and pricing structures that cater to different business needs.
All three platforms offer AI customer support features, allowing businesses to automate customer interactions and reduce the workload on human agents. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, enhancing their efficiency and effectiveness.
Kommunicate offers three pricing tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Dante provides a more granular pricing structure, with plans ranging from a free tier to a $399 Business plan, along with various add-ons like extra chatbots and custom domains. My AskAI offers three straightforward plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application. Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Dante is the most economical at $25, followed by Kommunicate at $84, and My AskAI at $99. This pricing metric is crucial for businesses with high volumes of customer interactions.
Kommunicate's usage tiers are based on message limits, while Dante uses message credits, and My AskAI uses conversation limits. My AskAI's Pro plan offers 1,000 conversations per month, with additional conversations costing $0.10 each, providing flexibility for growing businesses.
All three platforms support human handover and offer conversation analytics and insights, which are essential for maintaining high-quality customer service and understanding customer interactions better.
My AskAI distinguishes itself by offering an AI email assistant, a feature not present in either Kommunicate or Dante. This functionality can help automate and streamline email responses, further reducing the workload on human agents.
Kommunicate, Dante, and My AskAI provide various integrations to connect with other tools and platforms. My AskAI offers extensive integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and more. This extensive list ensures that My AskAI can fit seamlessly into a wide range of workflows.
Dante specifies character limits per chatbot, while My AskAI offers unlimited webpages and documents across all plans, providing more flexibility. My AskAI's Pro and Enterprise plans also support unlimited chatbots, which can be crucial for businesses with diverse customer interaction needs.
Support options vary, with My AskAI offering priority support and a success manager for Enterprise clients. All three platforms are GDPR compliant, but none are SOC-2 compliant.
All platforms provide access to advanced AI models and API access. My AskAI's Enterprise plan offers a choice between GPT-4o, Claude, and Gemini models, providing flexibility in selecting the most suitable AI technology for specific needs.
While Kommunicate and Dante offer robust solutions for AI customer support, My AskAI provides additional features like AI assistance for support agents, an AI email assistant, and extensive integrations,
