Kommunicate and CustomGPT are both AI customer support tools designed to help businesses deflect support tickets by automating responses and capturing leads. Kommunicate offers a tiered pricing structure with plans starting at $100 per month for 1,000 messages and going up to custom pricing for enterprise-level needs. It includes features like human handover, analytics and insights, and email lead capture, but does not offer an AI email assistant. The cost per 1,000 tickets or chats is $84, making it a more cost-effective option for smaller-scale operations compared to CustomGPT.
CustomGPT, on the other hand, focuses on leveraging GPT-4 technology with pricing starting at $99 per month for 1,000 queries, scaling up to $499 per month for 5,000 queries, and offering custom pricing for enterprise solutions. While it also provides analytics and insights, as well as email lead capture, it lacks human handover capabilities and an AI email assistant. The cost per 1,000 tickets or chats is significantly higher at $250, reflecting its use of advanced GPT-4 queries. This makes CustomGPT more suitable for businesses that prioritize cutting-edge AI responses over cost efficiency.
| Feature | Kommunicate | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $250 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI customer support tools are essential for deflecting support tickets and enhancing customer service efficiency. This comparison highlights the key features, pricing, and capabilities ofKommunicate,CustomGPT, andMy AskAI.
Kommunicateoffers comprehensive AI customer support features, including chatbot flow builders and integrations with various content and knowledge bases. However, it does not provide AI features specifically for support agents or an AI email assistant, which is whereMy AskAIstands out.My AskAInot only supports AI customer interactions but also includes AI features for support agents and an AI email assistant, providing a more rounded support solution.
CustomGPTalso delivers robust AI customer support features but lacks AI support for agents and an AI email assistant. It supports integrations with a wide range of content sources and end-user platforms, similar toMy AskAI, but it does not offer a chatbot flow builder likeKommunicate.
Kommunicatehas tiered pricing with the Lite plan at $100 per month, Advanced at $200 per month, and custom pricing for Enterprise.CustomGPToffers a Standard plan at $99 per month, Premium at $499 per month, and custom pricing for Enterprise.My AskAIprovides more flexible and affordable options with the Essentials plan at $60, Pro at $99, and custom pricing for Enterprise. Additionally,My AskAIoffers a 30-day free trial on all plans without requiring a credit card, making it accessible for potential users to evaluate the service.
When considering the cost per 1,000 tickets/chats,Kommunicatecharges $84,CustomGPTcharges $250, andMy AskAIcharges $99.My AskAIprovides a clear and competitive structure with Essentials allowing 200 conversations per month, Pro 1,000 conversations per month, and unlimited conversations for Enterprise, with an additional cost of $0.10 per conversation beyond limits. This tiered approach offers flexibility and scalability.
BothKommunicateandMy AskAIsupport human handover, ensuring seamless transitions between AI and human agents. All three platforms provide conversation analytics and insights, which are crucial for monitoring and improving customer interactions.
My AskAIoffers unlimited webpages and documents across all plans, automatically updated, providing extensive content support.CustomGPTspecifies content limits with 60 million words for Standard and 300 million words for Premium.Kommunicatedoes not specify content limits in their plans. Regarding the number of chatbots,My AskAIoffers one chatbot with two modes in the Essentials and Pro plans, and unlimited chatbots for Enterprise, whereasCustomGPTprovides 10 custom chatbots in Standard and 100 in Premium.
My AskAIsupports a wide range of integrations, including popular platforms like Google Drive, Notion, Confluence, and various CRM systems.KommunicateandCustomGPTalso support numerous integrations, butMy AskAIcovers a broader spectrum. All three platforms are GDPR compliant, but none are SOC-2 compliant.
Kommunicateoffers varying levels of support across its plans, including live chat and phone support for Enterprise users.CustomGPTprovides tailored onboarding and dedicated support for Enterprise users.My AskAIoffers web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise. In terms of AI
