AI customer support features comparison: Kommunicate vs CustomGPT

AI Customer Support Tools: Kommunicate vs. CustomGPT vs. My AskAI

AI customer support tools are essential for deflecting support tickets and enhancing customer service efficiency. This comparison highlights the key features, pricing, and capabilities of Kommunicate, CustomGPT, and My AskAI.

Key Features and Capabilities

Kommunicate offers comprehensive AI customer support features, including chatbot flow builders and integrations with various content and knowledge bases. However, it does not provide AI features specifically for support agents or an AI email assistant, which is where My AskAI stands out. My AskAI not only supports AI customer interactions but also includes AI features for support agents and an AI email assistant, providing a more rounded support solution.

CustomGPT also delivers robust AI customer support features but lacks AI support for agents and an AI email assistant. It supports integrations with a wide range of content sources and end-user platforms, similar to My AskAI, but it does not offer a chatbot flow builder like Kommunicate.

Pricing Plans

Kommunicate has tiered pricing with the Lite plan at $100 per month, Advanced at $200 per month, and custom pricing for Enterprise. CustomGPT offers a Standard plan at $99 per month, Premium at $499 per month, and custom pricing for Enterprise. My AskAI provides more flexible and affordable options with the Essentials plan at $60, Pro at $99, and custom pricing for Enterprise. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it accessible for potential users to evaluate the service.

AI Pricing and Usage Tiers

When considering the cost per 1,000 tickets/chats, Kommunicate charges $84, CustomGPT charges $250, and My AskAI charges $99. My AskAI provides a clear and competitive structure with Essentials allowing 200 conversations per month, Pro 1,000 conversations per month, and unlimited conversations for Enterprise, with an additional cost of $0.10 per conversation beyond limits. This tiered approach offers flexibility and scalability.

Human Handover and Analytics

Both Kommunicate and My AskAI support human handover, ensuring seamless transitions between AI and human agents. All three platforms provide conversation analytics and insights, which are crucial for monitoring and improving customer interactions.

Content Limits and Number of Chatbots

My AskAI offers unlimited webpages and documents across all plans, automatically updated, providing extensive content support. CustomGPT specifies content limits with 60 million words for Standard and 300 million words for Premium. Kommunicate does not specify content limits in their plans. Regarding the number of chatbots, My AskAI offers one chatbot with two modes in the Essentials and Pro plans, and unlimited chatbots for Enterprise, whereas CustomGPT provides 10 custom chatbots in Standard and 100 in Premium.

Integrations and Compliance

My AskAI supports a wide range of integrations, including popular platforms like Google Drive, Notion, Confluence, and various CRM systems. Kommunicate and CustomGPT also support numerous integrations, but My AskAI covers a broader spectrum. All three platforms are GDPR compliant, but none are SOC-2 compliant.

Support and AI Models

Kommunicate offers varying levels of support across its plans, including live chat and phone support for Enterprise users. CustomGPT provides tailored onboarding and dedicated support for Enterprise users. My AskAI offers web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise. In terms of AI models, My AskAI offers GPT-4o across all plans, with options to use Claude or Gemini for Enterprise, providing more flexibility compared to the standard GPT-4 model in CustomGPT.

Conclusion

My AskAI presents a comprehensive and flexible AI customer support solution with competitive pricing, extensive integrations, and additional features for support agents. It stands out with its AI email assistant and clear, scalable usage tiers, making it a strong contender in the AI customer support market.