AI customer support features comparison: Kommunicate vs Customerly

Introduction

Kommunicate, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer experience. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison of these three tools, highlighting their key features and pricing structures.

AI Customer Support Features

All three platforms—Kommunicate, Customerly, and My AskAI—offer AI customer support features. This ensures that businesses can automate responses and streamline customer interactions.

AI Features for Support Agents

While both Kommunicate and Customerly focus solely on customer-facing AI support, My AskAI extends its capabilities to support agents as well. This additional feature can enhance the efficiency of human agents by providing them with AI-driven insights and assistance.

Pricing Plans

Kommunicate offers three pricing plans: Lite at $100/month, Advanced at $200/month, and Enterprise with custom pricing. Customerly's plans are more varied, starting from Essential at $9/month to Enterprise at $299/month. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of cost per 1,000 tickets or chats, Kommunicate charges $84, Customerly charges $300, and My AskAI charges $99. This makes Kommunicate the most cost-effective in this specific metric, followed by My AskAI.

Usage Tiers

Kommunicate's usage tiers are defined by message limits, with Lite allowing 1,000 messages and Advanced allowing 5,000 messages. Customerly uses a usage-based billing system for all plans except Essential. My AskAI offers Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are billed at $0.10 each.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring seamless transition between AI and human agents and offering valuable data for performance improvement.

AI Email Assistant

Customerly and My AskAI both offer AI email assistants, whereas Kommunicate does not. This feature can be crucial for businesses looking to automate and enhance their email support.

Email Lead Capture

All three platforms—Kommunicate, Customerly, and My AskAI—support email lead capture, which helps in growing the customer base and nurturing leads.

Content Limits

Kommunicate's content limits are not specified for Lite and Advanced plans, while Customerly's limits range from 1,000 interactions in the Essential plan to 50,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Kommunicate does not specify the number of chatbots/agents per plan. Customerly also does not provide this information. My AskAI offers one chatbot in Essentials and Pro plans, with two modes (public and private), and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Customerly is the only platform among the three that offers a hosted help center, which can be beneficial for businesses looking to provide a comprehensive self-service option to their customers.

Chatbot Flow Builder

Both Kommunicate and Customerly provide a chatbot flow builder, whereas My AskAI does not. This feature allows businesses to create customized chatbot interactions.

Integrations (Content/Knowledge)

Kommunicate integrates with web scraping, FAQs, documents, and various customer interaction platforms like Zendesk and Salesforce. Customerly integrates mainly with Help Center content. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.

Integrations (End Users)

Kommunicate has a dedicated marketplace for integrations. Customerly integrates with platforms like Wordpress, Zapier, and Google Analytics. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR-compliant but none are SOC-2 compliant. Support varies, with Kommunicate offering email, live chat, and phone support depending on the plan. Customerly's support details are not provided. My AskAI offers web and email support in Essentials, priority support in Pro, and Slack and a dedicated success manager in Enterprise.

AI Models and API Access

All three platforms use GPT-4o AI models. My AskAI offers additional options like Claude and Gemini in its Enterprise plan. API access is available across all three platforms.

Conclusion

Kommunicate, Customerly, and My AskAI each bring unique strengths to the table. My AskAI stands out with its AI features for support agents, extensive integrations, and flexible pricing plans with a 30-day free trial. This comprehensive comparison helps businesses make informed decisions based on their specific needs and budget.