Kommunicate and Customerly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Kommunicate offers a tiered pricing structure, with a cost of $84 per 1,000 tickets or chats. Their plans range from the Lite plan at $100 per month for 1,000 messages to the Advanced plan at $200 per month for 5,000 messages, with custom pricing available for enterprise needs. Key features include human handover, analytics and insights, and email lead capture, though it lacks an AI email assistant.
On the other hand, Customerly charges $300 per 1,000 tickets or chats and employs a usage-based billing system for its higher-tier plans. The Essential plan starts at $9 per month, while the Enterprise plan costs $299 per month. Customerly supports human handover, analytics and insights, AI email assistant, and email lead capture. This broader feature set, particularly the inclusion of an AI email assistant, differentiates it from Kommunicate, though at a higher cost per interaction and more flexible pricing options.
| Feature | Kommunicate | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $300 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer experience. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison of these three tools, highlighting their key features and pricing structures.
All three platforms—Kommunicate, Customerly, and My AskAI—offer AI customer support features. This ensures that businesses can automate responses and streamline customer interactions.
While both Kommunicate and Customerly focus solely on customer-facing AI support, My AskAI extends its capabilities to support agents as well. This additional feature can enhance the efficiency of human agents by providing them with AI-driven insights and assistance.
Kommunicate offers three pricing plans: Lite at $100/month, Advanced at $200/month, and Enterprise with custom pricing. Customerly's plans are more varied, starting from Essential at $9/month to Enterprise at $299/month. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
In terms of cost per 1,000 tickets or chats, Kommunicate charges $84, Customerly charges $300, and My AskAI charges $99. This makes Kommunicate the most cost-effective in this specific metric, followed by My AskAI.
Kommunicate's usage tiers are defined by message limits, with Lite allowing 1,000 messages and Advanced allowing 5,000 messages. Customerly uses a usage-based billing system for all plans except Essential. My AskAI offers Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are billed at $0.10 each.
All three platforms support human handover and provide conversation analytics and insights, ensuring seamless transition between AI and human agents and offering valuable data for performance improvement.
Customerly and My AskAI both offer AI email assistants, whereas Kommunicate does not. This feature can be crucial for businesses looking to automate and enhance their email support.
All three platforms—Kommunicate, Customerly, and My AskAI—support email lead capture, which helps in growing the customer base and nurturing leads.
Kommunicate's content limits are not specified for Lite and Advanced plans, while Customerly's limits range from 1,000 interactions in the Essential plan to 50,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Kommunicate does not specify the number of chatbots/agents per plan. Customerly also does not provide this information. My AskAI offers one chatbot in Essentials and Pro plans, with two modes (public and private), and unlimited chatbots in the Enterprise plan.
Customerly is the only platform among the three that offers a hosted help center, which can be beneficial for businesses looking to provide a comprehensive self-service option to their customers.
Both Kommunicate and Customerly provide a chatbot flow builder, whereas My AskAI does not. This feature allows businesses to create customized chatbot interactions.
Kommunicate integrates with web scraping, FAQs, documents, and various customer interaction platforms like Zendesk and Salesforce. Customerly integrates mainly with Help Center content. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.
Kommunicate has a dedicated marketplace for integrations. Customerly integrates with platforms like Wordpress, Zapier, and Google Analytics. My AskAI provides a wide range of integrations, i
