Kommunicate and CoSupport AI are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Kommunicate offers structured pricing and feature details, with costs starting at $84 per 1,000 tickets or chats. It provides three usage tiers: Lite (1,000 messages), Advanced (5,000 messages), and Enterprise with custom pricing. Key features include human handover, analytics and insights, and email lead capture, though it does not offer an AI email assistant. The pricing plans are clearly defined: Lite at $100 per month, Advanced at $200 per month, and custom pricing for the Enterprise tier.
In contrast, CoSupport AI does not provide specific information on pricing, usage tiers, or detailed features. The price per 1,000 tickets or chats is provided on a per-order basis (POA), and there is no information available on human handover, analytics, AI email assistance, or email lead capture capabilities. This lack of detailed information makes it challenging to directly compare CoSupport AI's offerings and pricing structure with those of Kommunicate.
| Feature | Kommunicate | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | POA | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Kommunicate pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Kommunicate, CoSupport AI, and My AskAI are AI customer support tools that aim to deflect support tickets by providing automated assistance. Each product offers a unique set of features, pricing plans, and capabilities designed to enhance customer support experiences.
All three platforms—Kommunicate, CoSupport AI, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve support efficiency. However, Kommunicate does not provide AI features specifically for support agents, while both CoSupport AI and My AskAI do.
Kommunicate offers three pricing tiers: Lite at $100/month, Advanced at $200/month, and Enterprise with custom pricing. CoSupport AI's pricing is not provided. My AskAI offers more affordable plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application. Notably, My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Kommunicate charges $84, while My AskAI charges $99. CoSupport AI's pricing details are not provided.
Kommunicate's usage tiers range from 1,000 messages for Lite to 5,000 messages for Advanced, with custom pricing for Enterprise. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations, and Enterprise offers unlimited conversations. Additional conversations are priced at $0.10 each.
Both Kommunicate and My AskAI support human handover and conversation analytics/insights. CoSupport AI's capabilities in these areas are not provided.
My AskAI stands out by offering an AI email assistant and email lead capture features, which are not available with Kommunicate or detailed for CoSupport AI.
My AskAI provides unlimited webpages and documents across all plans, updated automatically. Kommunicate's content limits are not specified, and CoSupport AI's details are not provided.
Kommunicate does not specify the number of chatbots or agents included in its plans. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. CoSupport AI's details are not provided.
Kommunicate includes a chatbot flow builder but does not offer a hosted help center. My AskAI does not provide a chatbot flow builder or a hosted help center. CoSupport AI's offerings in these areas are not specified.
Kommunicate integrates with various content and knowledge sources, including web scraping, FAQs, documents, and several CRM systems. My AskAI supports a wide range of integrations, including websites, various file types, and numerous third-party apps like Google Drive, Notion, and Salesforce. CoSupport AI's integrations are not detailed.
Both Kommunicate and My AskAI are GDPR compliant. However, neither platform is SOC-2 compliant, and CoSupport AI's compliance details are not provided.
Kommunicate offers tiered support, including email, knowledge base, live chat, and additional services for Enterprise customers. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise. CoSupport AI's support details are not provided.
Kommunicate uses GPT-4o for its AI models, while My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini for Enterprise. Both Kommunicate and My AskAI provide API access. CoSupport AI's AI models and API access details are not specified.
My AskAI offers competitive pricing, extensive integrations, and unique features such as an AI email assistant and email lead capture, positioning it as a versatile option in the market. While Kommunicate provides robust support options and integrations, it lacks some advanced features available in My AskAI. CoSupport AI's offerings remain unclear due to the lack of detailed information.
