AI customer support features comparison: Kommunicate vs Cody AI

Introduction

Kommunicate, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer interactions. Each platform offers unique features and pricing structures aimed at different business needs. This summary provides an objective comparison of these tools, focusing on their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Kommunicate, Cody AI, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically tailored for support agents, which is not available in Kommunicate and Cody AI.

Pricing Plans

Kommunicate's pricing begins at $100 per month for the Lite plan, going up to $200 per month for the Advanced plan, with custom pricing for the Enterprise plan. Cody AI offers a more affordable entry point with its Basic plan at $29 per month, scaling up to $249 for the Advanced plan. My AskAI's pricing starts at $60 for the Essentials plan and $99 for the Pro plan, with a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity to evaluate the service.

AI Price Per 1,000 Tickets/Chats

For AI price per 1,000 tickets or chats, Cody AI is the most cost-effective at $29, while Kommunicate charges $84, and My AskAI charges $99. This makes Cody AI the most economical choice for handling a high volume of interactions.

Usage Tiers

Kommunicate offers different message tiers: 1,000 messages for the Lite plan and 5,000 for the Advanced plan, with custom options for Enterprise. Cody AI provides 2,500 credits for the Basic plan, 10,000 for Premium, and 25,000 for Advanced. My AskAI offers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for the Enterprise plan, charging $0.10 per conversation beyond these limits.

Human Handover

Both Kommunicate and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. Cody AI, however, does not offer this feature.

Conversation Analytics/Insights

Kommunicate and My AskAI provide conversation analytics and insights to help businesses understand and improve their customer interactions. Cody AI lacks this capability, limiting its utility for data-driven decision-making.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of automation and efficiency for customer support teams.

Email Lead Capture

Both Kommunicate and My AskAI support email lead capture, whereas Cody AI does not, making My AskAI a more comprehensive solution for lead generation.

Content Limits

Kommunicate's content limits are not specified for its plans. Cody AI has specific limits, offering 1,000 documents for Basic, 10,000 for Premium, and 25,000 for Advanced. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates, offering greater flexibility and scalability.

Number of Chatbots/Agents

Kommunicate does not specify the number of chatbots or agents per plan. Cody AI allows for 3 bots in the Basic plan, 15 in Premium, and 50 in Advanced. My AskAI provides 1 chatbot with two modes (public and private) for Essentials and Pro plans, with unlimited chatbots for the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center, focusing instead on chat and AI-driven support solutions.

Chatbot Flow Builder

Kommunicate includes a chatbot flow builder, while Cody AI and My AskAI do not offer this feature, which could be a consideration for businesses looking to customize their chatbot interactions.

Integrations (Content/Knowledge)

Kommunicate supports a variety of integrations including web scraping, FAQs, documents, and CRM systems like Zendesk and Salesforce. Cody AI integrates with files and websites. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more, making it the most versatile in terms of content and knowledge integration.

Integrations (End Users)

Kommunicate has a marketplace for integrations. Cody AI integrates with Slack, Discord, and Zapier. My AskAI offers a wide range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms, providing extensive connectivity options for end users.

Compliance

Both Kommunicate and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant.

Support

Kommunicate offers varying levels of support depending on the plan, including live chat and dedicated account managers for Enterprise. Cody AI offers the same level of support across all plans. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise, ensuring tailored assistance based on the plan.

AI Models Available

Kommunicate and Cody AI use GPT-4o and Claude 3.5 Sonnet models. My AskAI uses GPT-4o for Essentials and Pro plans, with the Enterprise plan offering additional options like Claude and Gemini, providing more flexibility in AI model selection.

API Access

All three platforms offer API access, enabling businesses to integrate their existing systems with the AI customer support tools.

Conclusion

In summary, while Kommunicate, Cody AI, and My AskAI all provide robust AI customer support features, My AskAI distinguishes itself with additional functionalities for support agents, comprehensive integrations, and flexible content limits. Its pricing model and extensive trial period also make it an attractive option for businesses looking to enhance their customer support capabilities.