Kommunicate and Cody AI are both AI customer support tools designed to deflect support tickets by automating responses and streamlining customer interactions. Kommunicate offers a tiered pricing structure with usage tiers that cater to different business needs, starting from $100 per month for the Lite plan, which includes up to 1,000 messages, and going up to custom pricing for the Enterprise plan. Key features of Kommunicate include human handover capabilities, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
On the other hand, Cody AI presents a more cost-effective option, with pricing starting at $29 per month for the Basic plan, which covers up to 2,500 credits. Cody AI's pricing per 1,000 tickets/chats is significantly lower at $29, compared to Kommunicate's $84. However, Cody AI lacks several features that Kommunicate offers, such as human handover, analytics, insights, and email lead capture. Cody AI's usage tiers also cater to different needs, with the Premium and Advanced plans offering up to 10,000 and 25,000 credits, respectively.
In summary, while Kommunicate provides a more feature-rich platform with options for human handover and detailed analytics, Cody AI offers a more budget-friendly alternative with a simpler feature set. Businesses will need to weigh the importance of these features against their budget constraints when choosing between the two platforms.
| Feature | Kommunicate | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $29 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Kommunicate pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer interactions. Each platform offers unique features and pricing structures aimed at different business needs. This summary provides an objective comparison of these tools, focusing on their key features, pricing, and capabilities.
All three platforms—Kommunicate, Cody AI, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically tailored for support agents, which is not available in Kommunicate and Cody AI.
Kommunicate's pricing begins at $100 per month for the Lite plan, going up to $200 per month for the Advanced plan, with custom pricing for the Enterprise plan. Cody AI offers a more affordable entry point with its Basic plan at $29 per month, scaling up to $249 for the Advanced plan. My AskAI's pricing starts at $60 for the Essentials plan and $99 for the Pro plan, with a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity to evaluate the service.
For AI price per 1,000 tickets or chats, Cody AI is the most cost-effective at $29, while Kommunicate charges $84, and My AskAI charges $99. This makes Cody AI the most economical choice for handling a high volume of interactions.
Kommunicate offers different message tiers: 1,000 messages for the Lite plan and 5,000 for the Advanced plan, with custom options for Enterprise. Cody AI provides 2,500 credits for the Basic plan, 10,000 for Premium, and 25,000 for Advanced. My AskAI offers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for the Enterprise plan, charging $0.10 per conversation beyond these limits.
Both Kommunicate and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. Cody AI, however, does not offer this feature.
Kommunicate and My AskAI provide conversation analytics and insights to help businesses understand and improve their customer interactions. Cody AI lacks this capability, limiting its utility for data-driven decision-making.
My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of automation and efficiency for customer support teams.
Both Kommunicate and My AskAI support email lead capture, whereas Cody AI does not, making My AskAI a more comprehensive solution for lead generation.
Kommunicate's content limits are not specified for its plans. Cody AI has specific limits, offering 1,000 documents for Basic, 10,000 for Premium, and 25,000 for Advanced. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates, offering greater flexibility and scalability.
Kommunicate does not specify the number of chatbots or agents per plan. Cody AI allows for 3 bots in the Basic plan, 15 in Premium, and 50 in Advanced. My AskAI provides 1 chatbot with two modes (public and private) for Essentials and Pro plans, with unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help center, focusing instead on chat and AI-driven support solutions.
Kommunicate includes a chatbot flow builder, while Cody AI and My AskAI do not offer this feature, which could be a consideration for businesses looking to customize their chatbot interactions.
Kommunicate supports a variety of integrations including web scraping, FAQs, documents, and CRM systems like Zendesk and Salesforce. Cody AI integrates with files and websites. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more, making it the most versatile in terms of content and knowledge integration.
Kommunicate has a marketpla
