Kommunicate and Chatwith are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Kommunicate offers a tiered pricing model, starting at $100 per month for the Lite plan, which includes up to 1,000 messages, and goes up to custom pricing for enterprise solutions. It features human handover capabilities, comprehensive analytics and insights, and email lead capture, but lacks an AI email assistant. The cost per 1,000 tickets or chats is $84, making it a higher-priced option compared to its competitor.
Chatwith, on the other hand, presents a more cost-effective solution with a starting price of $0 per month for up to 50 messages and goes up to $59 per month for the Business plan, which covers up to 3,000 messages. The cost per 1,000 tickets or chats is significantly lower at $24. Chatwith also includes analytics and insights, and email lead capture, but does not support human handover or an AI email assistant. This pricing structure and feature set position Chatwith as a more affordable option for smaller businesses or those with lower support ticket volumes.
| Feature | Kommunicate | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $24 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate,Chatwith, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a unique set of features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Kommunicate, Chatwith, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Kommunicate nor Chatwith provide.
Kommunicate offers three pricing tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Chatwith has a Free plan, Standard starting at $19 per month, and Business starting at $59 per month. My AskAI's pricing is more straightforward with Essentials at $60, Pro at $99, and Enterprise pricing on a per-order basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Chatwith is the most economical at $24, followed by Kommunicate at $84, and My AskAI at $99. However, the higher cost of My AskAI may be justified by its additional features and capabilities.
Kommunicate's usage tiers range from 1,000 to 5,000 messages, with custom pricing for higher usage. Chatwith offers 50 messages per month for free, 2,000 messages for Standard, and 3,000 for Business. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in Pro, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatwith, however, does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.
My AskAI is the only platform that includes an AI email assistant, a feature absent in both Kommunicate and Chatwith.
All three platforms—Kommunicate, Chatwith, and My AskAI—support email lead capture, aiding in lead generation efforts.
Kommunicate does not specify content limits for its Lite and Advanced plans, while Chatwith imposes a limit of 10,000,000 characters for its Standard and Business plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Kommunicate does not specify the number of chatbots or agents included in its plans. Chatwith offers 1 chatbot in the Free and Standard plans and 2 in the Business plan. My AskAI includes 1 chatbot with 2 modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center.
Kommunicate is the only platform that includes a chatbot flow builder. Chatwith and My AskAI do not offer this feature.
Kommunicate integrates with web scraping, FAQs, various documents, and services like Zendesk and Salesforce. Chatwith supports websites, files, and various APIs. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, and more.
Kommunicate's integrations are accessible via its marketplace. Chatwith integrates with platforms like Google Sheets, Shopify, and Slack. My AskAI provides comprehensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and various social media channels.
All three platforms are GDPR compliant. None are SOC-2 compliant.
Kommunicate offers varying levels of support based on the plan, including email, live chat, and phone support for Enterprise users. Chatwith provides community support for Free users, with email support for Standard and Business plans. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support, including a success manager, for Enterprise users.
Kommunicate uses GPT-4o, while Chatwith uses GPT-3.5 Turbo for Standard and GPT-4 for Business plans. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users.
All three platforms provide API access, allowing for custom integrations and extended functionality.
While all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, a comprehensive range of integrations, and a unique AI email assistant. These additional capabilities may justify its higher price point and make it a more versatile option for businesses seeking a comprehensive AI customer support solution.
