Kommunicate and Chatling are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Kommunicate offers a tiered pricing structure with its Lite plan at $100 per month for 1,000 messages, an Advanced plan at $200 per month for 5,000 messages, and custom pricing for its Enterprise plan. The cost per 1,000 tickets or chats is $84. Key features include human handover, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Chatling, in contrast, provides a more cost-effective solution with a price of $16 per 1,000 tickets or chats. Its pricing tiers include a Free plan for up to 100 chats per month, a Pro plan at $35 per month for 5,500 chats, and an Ultimate plan at $99 per month for 20,000 chats. While Chatling also includes analytics, insights, and email lead capture, it lacks human handover capabilities and an AI email assistant. This positions Chatling as a more budget-friendly option compared to Kommunicate, especially for higher volumes of chats.
| Feature | Kommunicate | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $16 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Kommunicate, Chatling, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Kommunicate nor Chatling offer.
Kommunicate offers three pricing tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Chatling has a more affordable range with a Free plan, Pro at $35 per month, and Ultimate at $99 per month. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with pricing on application, along with a 30-day free trial for all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly. Kommunicate charges $84, Chatling is the most economical at $16, while My AskAI charges $99. Despite the higher cost, My AskAI provides additional AI features for support agents.
Kommunicate offers usage tiers based on the number of messages, with Lite at 1,000 messages, Advanced at 5,000 messages, and custom pricing for Enterprise. Chatling's tiers are Free with 100 chats per month, Pro with 5,500 chats per month, and Ultimate with 20,000 chats per month. My AskAI's tiers are Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations, charging $0.10 per conversation beyond limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transitions from AI to human agents. Chatling does not offer this feature.
All three platforms—Kommunicate, Chatling, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI is the only platform that includes an AI email assistant, offering additional support capabilities. Neither Kommunicate nor Chatling offer this feature.
All three platforms support email lead capture, enabling businesses to collect and manage leads effectively.
Kommunicate does not specify content limits for its plans. Chatling offers character limits ranging from 500,000 on the Free plan to 65,000,000 on the Ultimate plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Kommunicate does not specify the number of chatbots/agents allowed. Chatling offers 2 on the Free plan, 15 on the Pro plan, and 53 on the Ultimate plan. My AskAI provides 1 chatbot with 2 modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms offer a hosted help center.
Kommunicate and Chatling offer a chatbot flow builder, while My AskAI does not.
Kommunicate integrates with web scraping, FAQs, documents, and various customer interaction tools like Zendesk and Salesforce. Chatling integrates with websites, knowledge bases, and files. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Kommunicate offers a marketplace/app store for integrations. Chatling integrates with platforms like Shopify, Squarespace, WordPress, and Zapier. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various other chat platforms, along with social media integrations via Intercom/Zendesk.
Kommunicate and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant.
Kommunicate offers varying levels of support based on the plan, including email, live chat, and phone support for Enterprise. Chatling provides 24/7 email support across all plans. My AskAI offers web and email support for Essentials, priority support for Pro, an
