Kommunicate and Chatbase are AI customer support tools designed to deflect support tickets and streamline customer service operations. Kommunicate offers a tiered pricing structure with plans ranging from $100 to custom pricing for enterprise solutions. It charges $84 per 1,000 tickets or chats. Key features include human handover, analytics and insights, and email lead capture, though it lacks an AI email assistant.
Chatbase, on the other hand, provides a more cost-effective option at $25 per 1,000 tickets or chats. Its pricing plans start from a free tier for up to 20 messages per month, scaling up to $399 per month for unlimited messages. Chatbase includes analytics and insights and email lead capture but does not offer human handover or an AI email assistant. It also offers additional features such as extra message credits, extra chatbots, custom domains, and the option to remove branding for additional fees.
| Feature | Kommunicate | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $25 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets, enhance customer service efficiency, and provide valuable insights. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Kommunicate, Chatbase, and My AskAI—offer AI customer support features. However, while Kommunicate focuses solely on customer support, Chatbase and My AskAI also extend AI capabilities to support agents, providing a more comprehensive solution.
Kommunicate offers three pricing tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Chatbase provides a more granular pricing structure, starting with a Free plan and scaling up to the Unlimited plan at $399 per month, with additional costs for extra features like custom domains and removing branding. My AskAI offers a simpler pricing model with Essentials at $60 per month, Pro at $99 per month, and Enterprise with custom pricing, including a 30-day free trial for all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies across the platforms. Kommunicate charges $84, Chatbase offers a more economical rate at $25, and My AskAI prices this at $99. This makes Chatbase the most cost-effective option in terms of AI ticket handling.
Kommunicate's usage tiers are segmented into Lite (1,000 messages), Advanced (5,000 messages), and Enterprise with custom limits. Chatbase offers a more flexible tier system, starting from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. My AskAI provides Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations, charging $0.10 per conversation beyond the limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatbase, however, does not offer this feature, which might limit its effectiveness in complex customer service scenarios.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions better and optimize their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Kommunicate and Chatbase. This can be particularly useful for businesses looking to automate email responses and improve efficiency.
All three platforms—Kommunicate, Chatbase, and My AskAI—offer email lead capture, enabling businesses to gather potential customer information seamlessly.
Kommunicate does not specify content limits for its plans. Chatbase has defined limits, with the Free plan allowing 400,000 characters per chatbot and up to 11,000,000 characters for higher plans. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing more flexibility in content management.
Kommunicate does not specify the number of chatbots/agents per plan. Chatbase ranges from 1 chatbot on the Free plan to 10 chatbots on the Unlimited plan. My AskAI provides 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center, focusing instead on chatbot-driven customer support.
Only Kommunicate offers a chatbot flow builder, allowing businesses to create customized conversation flows. Chatbase and My AskAI do not provide this feature.
Kommunicate integrates with a variety of content sources, including web scraping, FAQs, documents, and CRM systems like Zendesk and Salesforce. Chatbase supports direct text inputs, websites, and files such as PDFs and Google Drive. My AskAI offers extensive integrations with websites, various file types, and platforms like Confluence, SharePoint, and Gitbook, making it a versatile option for knowledge management.
Kommunicate has a marketplace for integrations. Chatbase supports platforms like WhatsApp, Slack, and WordPress. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various other chat and social media platforms, providing a comprehensive ecosystem for end-user interactions.
All three platforms are GDPR compliant but not SOC-2 compliant. Support varies, with Kommunicate offering extensive support options including personalized onboarding and dedicated account managers for Enterprise plans. Chatbase provides tiered support based on the plan, with 24/7 support for Unlimited users. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise.
All platforms use GPT-4o for their AI models. My AskAI additionally offers Claude and Gemini models for its Enterprise plan. API access is available across all three platforms, enabling businesses to integrate their existing systems seamlessly.
Each platform has its strengths, with Kommunicate focusing on customer support, Chatbase offering cost-effective messaging, and My AskAI providing extensive integrations and additional features like an AI email assistant. Understanding these differences can help businesses select the most suitable AI customer support tool for their needs.
