Kommunicate and Botsonic are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Kommunicate offers a range of pricing plans, including Lite at $100 per month, Advanced at $200 per month, and custom pricing for Enterprise. It charges $84 per 1,000 tickets or chats and provides human handover capabilities, analytics/insights, and email lead capture. However, it does not include an AI email assistant. Usage tiers for Kommunicate range from 1,000 messages in the Lite plan to custom volumes in the Enterprise plan.
Botsonic, on the other hand, presents a more cost-effective solution with charges of $41 per 1,000 tickets or chats. It offers a free tier with 100 messages (one-time), a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. Botsonic includes analytics/insights, an AI email assistant, and email lead capture but lacks human handover functionality. These features position Botsonic as a potentially more affordable option for businesses with higher message volumes, while Kommunicate may appeal to those needing human handover integration.
| Feature | Kommunicate | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $41 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate,Botsonic, andMy AskAIare AI customer support tools designed to deflect support tickets through automated responses and intelligent interactions. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Kommunicate, Botsonic, and My AskAI—provide AI customer support features aimed at improving customer service and reducing the load on human agents. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, enhancing overall efficiency.
Kommunicate offers three pricing tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Botsonic's plans include a Free tier, Professional at $49 per month, and Enterprise at $800 per month. My AskAI provides Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application (POA), along with a 30-day free trial on all plans without requiring a credit card.
For AI processing costs, Kommunicate charges $84 per 1,000 tickets/chats, Botsonic charges $41, and My AskAI charges $99. Despite being the highest, My AskAI's pricing includes advanced features and integrations that could justify the cost depending on the use case.
Kommunicate's usage tiers are segmented into Lite with 1,000 messages, Advanced with 5,000 messages, and custom pricing for Enterprise. Botsonic offers a Free tier with 100 messages (one-time), Professional with 3,000 messages per month, and Enterprise with 25,000 messages per month. My AskAI's tiers include Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations, charging $0.10 per conversation beyond the limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Botsonic lacks this feature, which could be a limitation for businesses needing human intervention.
All three platforms—Kommunicate, Botsonic, and My AskAI—offer conversation analytics and insights, providing valuable data to improve customer interactions and support strategies.
Botsonic and My AskAI provide AI email assistants, a feature absent in Kommunicate. This capability enhances the platforms' utility by automating email responses and improving efficiency.
All three platforms support email lead capture, helping businesses collect and manage potential customer information effectively.
Kommunicate does not specify content limits for its Lite and Advanced plans, with custom limits for Enterprise. Botsonic offers 1M uploaded characters for Free, 50M for Professional, and 200M for Enterprise. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, making it more flexible for content-heavy use cases.
Kommunicate does not specify the number of chatbots/agents for its plans. Botsonic allows 1 chatbot for Free, 2 for Professional, and 5 for Enterprise. My AskAI offers 1 chatbot (with 2 modes: public and private) for Essentials and Pro, and unlimited chatbots for Enterprise.
None of the three platforms offer a hosted help center, focusing instead on chatbot-based support and integrations.
Kommunicate and Botsonic include a chatbot flow builder, while My AskAI does not. This feature allows for customized interaction flows, which can be beneficial for complex support scenarios.
Kommunicate integrates with web scraping, FAQs, various document types, and platforms like Zendesk, Helpscout, and Salesforce. Botsonic supports website and file integrations. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a broader range of content and knowledge management options.
Kommunicate offers a marketplace/app store for integrations. Botsonic integrates with platforms like WhatsApp, Facebook Messenger, Telegram, Zapier, and more. My AskAI supports a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms, offering extensive flexibility for user interactions.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, which Kommunicate and My AskAI are not. Support options vary, with Kommunicate offering extensive support including live chat and personalized onboarding for higher tiers. Botsonic provides email support, with priority support for Enterprise. My AskAI offers web, email, and video support for Pro, and dedicated Slack and success manager support for Enterprise.
All platforms provide API access. Kommunicate and Botsonic utilize the GPT-4o model. My AskAI offers GPT-4o for Essentials and Pro, and additional options like Claude and Gemini for Enterprise, providing more flexibility in AI model selection.
Each platform has its strengths, with My AskAI offering extensive integrations, AI features for support agents, and flexible content limits, making it a robust option for businesses with complex needs.
