AI customer support features comparison:Kommunicatevs Botsify

Overview

Kommunicate, Botsify, and My AskAI are all AI customer support tools designed to help businesses deflect support tickets through automated interactions. Each platform offers a unique set of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Kommunicate, Botsify, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Kommunicate or Botsify.

Pricing Plans

Kommunicate offers three pricing tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Botsify has a more budget-friendly approach with a "Do it yourself" plan at $49 per month, a "Done for you" plan at $149 per month, and a Custom plan for tailored needs. My AskAI offers competitive pricing with an Essentials plan at $60, a Pro plan at $99, and an Enterprise plan with pricing on application. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.

AI Pricing per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Kommunicate charges $84, while My AskAI charges $99. Botsify's pricing in this regard is available upon request (POA).

Usage Tiers

Kommunicate's usage tiers are specified by message limits, with Lite allowing 1,000 messages and Advanced allowing 5,000 messages. Botsify offers unlimited usage across all its plans. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 conversations per month for the Pro plan, and unlimited conversations for the Enterprise plan, with additional conversations priced at $0.10 each.

Human Handover and Analytics

All three platforms—Kommunicate, Botsify, and My AskAI—support human handover and offer conversation analytics and insights, ensuring smooth transitions and valuable data analysis.

AI Email Assistant and Email Lead Capture

My AskAI is the only platform among the three that offers an AI email assistant. All three platforms do provide email lead capture capabilities, making them suitable for lead generation and customer engagement.

Content Limits

Kommunicate's content limits are not explicitly specified in the Lite and Advanced plans. Botsify offers unlimited content across all plans. My AskAI allows unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Kommunicate does not specify the number of chatbots or agents in its plans. Botsify allows for 2 chatbots in the "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited in the Custom plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre. However, Kommunicate includes a chatbot flow builder, a feature not available in Botsify or My AskAI.

Integrations

Kommunicate supports a variety of integrations, including web scraping, FAQs, and various document types, along with popular platforms like Zendesk and Salesforce. Botsify's specific integrations are not provided. My AskAI boasts extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

End User Integrations

Kommunicate offers a marketplace/app store for integrations. Botsify integrates with Messenger, SMS, website, Instagram, Telegram, and WhatsApp. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms, offering a broader range of end-user integration options.

Compliance and Support

All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, while Kommunicate and My AskAI are not. Support options vary, with Kommunicate offering extensive support including live chat and personalized onboarding for higher tiers. Botsify provides basic to dedicated support depending on the plan. My AskAI offers web and email support for the Essentials plan, priority support for the Pro plan, and a success manager for the Enterprise plan.

AI Models and API Access

Kommunicate and My AskAI use GPT-4o models. My AskAI also provides access to Claude and Gemini models for the Enterprise plan. Botsify's specific AI models are not provided. All three platforms offer API access.

In summary, while each platform has its strengths, My AskAI offers a balanced mix of competitive pricing, extensive integrations, and unique features such as AI support for agents and an AI email assistant, positioning it as a versatile option in the AI customer support market.