Kommunicate and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Kommunicate offers a tiered pricing structure with plans ranging from $100 per month for the Lite plan to custom pricing for the Enterprise plan. The cost per 1,000 tickets or chats is $84. Key features include human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant.
Algomo, on the other hand, has a different pricing model with plans starting at $9 per month for the Starter plan, going up to $499 per month for the Scale plan, with a cost of $125 per 1,000 tickets or chats. It provides similar features such as human handover, analytics and insights, and email lead capture, but it also includes an AI email assistant, which Kommunicate lacks. Algomo's usage tiers are defined by the number of bot conversations per month, ranging from 100 to 10,000.
| Feature | Kommunicate | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $125 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Kommunicate, Algomo, and My AskAI—offer AI customer support features. However, only Algomo and My AskAI extend their AI capabilities to support agents, providing a more comprehensive solution for businesses looking to enhance both customer and agent experiences.
Kommunicate's pricing is divided into three tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Algomo offers more granular pricing with its Starter plan at $9 per month, Pro at $49 per month, and Scale at $499 per month. My AskAI falls in the middle, with Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets/chats, Kommunicate is the most affordable at $84, followed by My AskAI at $99, and Algomo at $125. This makes Kommunicate the most cost-effective option for businesses with high volumes of support tickets.
Kommunicate's usage tiers are based on the number of messages: Lite at 1,000 messages, Advanced at 5,000 messages, and Enterprise with custom pricing. Algomo's tiers are defined by bot conversations per month: Starter at 100, Pro at 600, and Scale at 10,000. My AskAI offers Essentials with 200 conversations per month, Pro with 1,000, and Enterprise with unlimited conversations, charging $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly.
Each platform provides conversation analytics and insights, helping businesses to understand and optimize their customer interactions.
Both Algomo and My AskAI offer AI email assistants, a feature that Kommunicate lacks. This capability can be crucial for businesses that rely heavily on email for customer support.
All three platforms support email lead capture, enabling businesses to gather potential customer information effectively.
Kommunicate does not specify content limits for its Lite and Advanced plans, while Algomo imposes character limits per workspace: 10M for Starter, 30M for Pro, and 100M for Scale. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits.
Kommunicate does not specify the number of chatbots/agents for its plans. Algomo allows 1 chatbot for Starter, 2 for Pro, and unlimited bots for Scale. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro, and unlimited chatbots for Enterprise.
None of the platforms offer a hosted help center as part of their features.
Kommunicate includes a chatbot flow builder, a feature not available in Algomo and My AskAI.
Kommunicate integrates with various content sources like web scraping, FAQs, and documents, and supports platforms like Zendesk and Salesforce. Algomo supports public websites, support articles, and past conversations, integrating with Slack and Notion. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, and more.
Kommunicate has a marketplace/app store for integrations. Algomo integrates with platforms like Shopify, HubSpot, Zapier, and Slack. My AskAI offers a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp and Messenger.
All three platforms are GDPR compliant, but none are SOC-2 compliant.
Kommunicate offers different levels of support based on the plan, including live chat and personalized onboarding for Enterprise. Algomo provides live chat support across all plans, with dedicated priority support for Scale. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.
Kommunicate and My AskAI both use GPT-4o models. My AskAI additionally offers Claude and Gemini models for its Enterprise plan, pr
