Kommunicate and Aidbase are AI customer support tools designed to deflect support tickets and streamline customer service operations. Kommunicate offers a range of features including human handover and analytics/insights, which can provide valuable data for improving customer interactions. The pricing for Kommunicate starts at $100 per month for the Lite plan, which includes 1,000 messages, and goes up to $200 per month for the Advanced plan with 5,000 messages. Custom pricing is available for enterprise needs, and the cost per 1,000 tickets or chats is $84. Kommunicate also includes email lead capture but lacks an AI email assistant.
Aidbase, on the other hand, positions itself as a more cost-effective solution with a price of $29 per 1,000 tickets or chats. Its pricing plans start at $29 per month for the Standard plan, which includes 2,500 messages, and scale up to $399 per month for the Expert plan with 100,000 messages. Aidbase includes an AI email assistant and email lead capture but does not offer human handover or analytics/insights. This makes Aidbase potentially more suitable for businesses looking for a budget-friendly option with an emphasis on email automation.
In summary, Kommunicate and Aidbase cater to different segments of the market. Kommunicate offers more comprehensive features at a higher price point, while Aidbase provides essential functionalities at a lower cost, appealing to businesses with a focus on cost-efficiency and email automation.
| Feature | Kommunicate | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $84 | $29 | $99 |
| Usage Tiers | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Kommunicate pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Kommunicate marketplace / app store | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Kommunicate,Aidbase, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service operations. Each offers a range of features and pricing plans to cater to different business needs.
All three platforms—Kommunicate, Aidbase, and My AskAI—offer AI customer support features, enabling automated responses to customer queries. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Kommunicate or Aidbase.
Kommunicate offers three pricing tiers: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. Aidbase's plans are more varied, with Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. My AskAI's pricing is positioned between the two, with Essentials at $60 per month, Pro at $99 per month, and Enterprise available on a POA (Price on Application) basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Aidbase is the most economical at $29, followed by Kommunicate at $84. My AskAI charges $99 for the same volume, which is higher but may be justified by its additional features.
Kommunicate's usage tiers start from 1,000 messages for the Lite plan to 5,000 messages for the Advanced plan, with custom pricing for higher volumes. Aidbase offers more generous limits with 2,500 messages per month on the Standard plan, scaling up to 100,000 messages on the Expert plan. My AskAI's tiers are defined by conversations rather than messages, with Essentials covering 200 conversations per month, Pro covering 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.
Both Kommunicate and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Aidbase does not offer this feature.
Kommunicate and My AskAI provide conversation analytics and insights to help businesses understand customer interactions better. Aidbase lacks this capability.
Aidbase and My AskAI both offer AI email assistants, whereas Kommunicate does not. This feature can help automate email responses and improve efficiency.
All three platforms—Kommunicate, Aidbase, and My AskAI—support email lead capture, aiding in lead generation efforts.
Aidbase specifies content limits based on training characters, ranging from 2.5 million to 100 million per month. Kommunicate does not specify content limits for its tiers. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Aidbase allows for 5 chatbots on its Standard and Pro plans and up to 50 on its Expert plan. Kommunicate does not specify limits on the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) on Essentials and Pro plans, with unlimited chatbots available for Enterprise users.
None of the three platforms—Kommunicate, Aidbase, or My AskAI—offer a hosted help center.
Kommunicate includes a chatbot flow builder, which is not available in Aidbase or My AskAI.
Kommunicate integrates with various content sources like web scraping, FAQs, documents, and customer interactions, and platforms like Zendesk and Salesforce. Aidbase's integrations are limited to websites. My AskAI offers extensive integrations with websites, multiple file types, and platforms such as Google Drive, Notion, Confluence, SharePoint, and more.
Kommunicate provides a marketplace/app store for integrations. Aidbase uses Zapier for integrations. My AskAI offers a wide range of integrations, including direct apps for Zendesk, Intercom, HubSpot, Slack, and various chat platforms.
All three platfo
