Pros and cons of usingKommunicatefor AI customer support

Introduction

Kommunicate and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Both platforms offer a range of features aimed at enhancing customer interactions, but they differ in several key areas such as pricing, capabilities, and integrations.

AI Customer Support Features

Both Kommunicate and My AskAI offer AI customer support features, enabling businesses to automate and streamline their customer service processes. However, My AskAI extends its capabilities to include AI features specifically for support agents, providing an additional layer of functionality that Kommunicate lacks.

Pricing Plans

Kommunicate's pricing plans start at $100 per month for the Lite plan, $200 per month for the Advanced plan, and custom pricing for the Enterprise plan. In contrast, My AskAI offers more affordable options with the Essentials plan at $60 per month, Pro plan at $99 per month, and custom pricing for the Enterprise plan. My AskAI also provides a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to evaluate the service.

AI Pricing per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, Kommunicate charges $84, while My AskAI charges $99. Although My AskAI is slightly more expensive in this regard, its broader range of features may justify the higher cost for some businesses.

Usage Tiers

Kommunicate's usage tiers are based on message limits, with the Lite plan offering 1,000 messages and the Advanced plan offering 5,000 messages. My AskAI's usage tiers are based on conversation limits, with the Essentials plan allowing 200 conversations per month, the Pro plan allowing 1,000 conversations per month, and the Enterprise plan offering unlimited conversations. My AskAI also charges $0.10 per conversation beyond these limits.

Human Handover and Conversation Analytics

Both platforms support human handover and provide conversation analytics and insights, ensuring that complex queries can be escalated to human agents and that businesses can gain valuable insights from their customer interactions.

AI Email Assistant

My AskAI offers an AI email assistant, a feature not available in Kommunicate. This functionality can help businesses automate email responses, further enhancing efficiency.

Email Lead Capture

Both Kommunicate and My AskAI support email lead capture, enabling businesses to collect and manage leads effectively.

Content Limits

My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Kommunicate does not specify content limits for its plans, which may be a consideration for businesses with extensive content needs.

Number of Chatbots/Agents

My AskAI provides a clear structure for the number of chatbots/agents, with the Essentials and Pro plans offering one chatbot in two modes (public and private) and the Enterprise plan offering unlimited chatbots. Kommunicate does not specify the number of chatbots/agents included in its plans.

Hosted Help Centre and Chatbot Flow Builder

Neither platform offers a hosted help centre. However, Kommunicate includes a chatbot flow builder, a feature not available in My AskAI.

Integrations (Content/Knowledge)

Kommunicate supports web scraping, FAQs, documents, and various customer interaction platforms like Zendesk and Salesforce. My AskAI offers a broader range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, and more.

Integrations (End Users)

My AskAI provides extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and Zapier, among others. Kommunicate's integrations are listed on its marketplace/app store, but specific details are not provided.

Compliance and Support

Both platforms are GDPR compliant but do not have SOC-2 compliance. In terms of support, Kommunicate offers varying levels of support based on the plan, including email, knowledge base, live chat, phone support, personalized onboarding, product training, and a dedicated account manager. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.

AI Models and API Access

Both platforms support GPT-4o. My AskAI offers additional AI models like Claude and Gemini for its Enterprise plan. Both platforms provide API access, enabling businesses to integrate their systems seamlessly.

Conclusion

Kommunicate and My AskAI both offer robust AI customer support solutions, but they differ in key areas such as pricing, features, and integrations. My AskAI provides more affordable pricing plans, additional AI features for support agents, and a broader range of integrations, making it a versatile choice for businesses looking to enhance their customer support capabilities.