AI customer support agent features & capabilities compared: Intercom Fin AI vs. Tidio
Intercom Fin AI and Tidio are AI customer support platforms designed to streamline customer interactions and deflect support tickets. Intercom Fin AI offers a pricing model of $495 per 1,000 tickets or chats, with usage tiers based on features. It includes capabilities such as human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant. This positions Intercom Fin AI as a cost-effective solution with comprehensive support features, particularly suitable for businesses looking for a balance of price and functionality.
Tidio, on the other hand, has a higher starting price of $749 per 1,000 tickets or chats, with different usage tiers ranging from a free plan for 50 conversations to a custom plan under Tidio+. Like Intercom, Tidio supports human handover, analytics and insights, and email lead capture, but similarly does not include an AI email assistant. Tidio's tiered pricing structure offers flexibility for various business sizes and needs, potentially appealing to companies that require scalable solutions with the option to customize based on conversation volume.
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Full breakdown: All available features and pricing
| Feature | Intercom Fin AI | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $749+ | $99 |
| Usage Tiers | Based on features | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | Tidio pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) |
Websites Add Manually Files (only available for Tidio+) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Tidio marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Intercom Fin AI vs. Tidio vs. My AskAI
AI Customer Support Features
All three platforms, Intercom Fin AI, Tidio, and My AskAI, offer robust AI customer support features aimed at deflecting support tickets. This ensures that routine inquiries are handled efficiently, allowing human agents to focus on more complex issues.
AI Features for Support Agents
Each platform provides AI features tailored for support agents. This includes capabilities such as automated responses, suggested replies, and workflow automation, which enhance the efficiency and effectiveness of customer support teams.
Pricing
Intercom Fin AI charges $495 per 1,000 tickets/chats, while Tidio's pricing starts at $749 and can increase based on customization and additional features. In contrast, My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective option.
Usage Tiers
Intercom Fin AI's pricing is based on features, whereas Tidio offers a tiered structure: Free (50 conversations), Lyrio AI (200 conversations), and Tidio+ (custom conversations). My AskAI provides clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited conversations), with an additional $0.10 per conversation beyond these limits.
Human Handover
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to human agents when needed.
Conversation Analytics/Insights
Each platform offers conversation analytics and insights, providing valuable data to help improve customer support strategies and understand customer interactions better.
AI Email Assistant
My AskAI stands out by offering an AI Email Assistant, a feature not available in Intercom Fin AI or Tidio. This can significantly enhance email-based customer support.
Email Lead Capture
All platforms support email lead capture, allowing businesses to collect and manage leads effectively through their AI customer support systems.
Content Limits
Intercom Fin AI and Tidio do not provide specific content limits, while My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates.
Number of Chatbots/Agents
Intercom Fin AI and Tidio typically support one chatbot/agent. My AskAI offers more flexibility in its Pro and Enterprise plans, supporting multiple chatbots/agents in both public and private modes.
Hosted Help Centre
Intercom Fin AI includes a hosted help center, which is not available in Tidio or My AskAI.
Chatbot Flow Builder
Both Intercom Fin AI and Tidio offer a chatbot flow builder, a feature not available in My AskAI.
Integrations (Content/Knowledge)
My AskAI excels in integrations, supporting a wide range of content sources such as websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Intercom Fin AI and Tidio offer more limited integrations.
Integrations (End Users)
My AskAI integrates with various end-user platforms including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. Intercom Fin AI and Tidio also support multiple integrations but are more limited compared to My AskAI.
Compliance
All three platforms are GDPR compliant. However, only Intercom Fin AI is SOC-2 compliant.
Support
Tidio offers different levels of support based on the plan, ranging from email to dedicated success managers. My AskAI also provides tiered support: Essentials (web, email), Pro (priority web, email, video), and Enterprise (Slack, success manager). Intercom Fin AI does not specify its support options.
AI Models Available
My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini. Intercom Fin AI uses GPT-4o, while Tidio uses in-house models and Claude (Anthropic AI) for its higher-tier plans.
API Access
All platforms provide API access, allowing for custom integrations and advanced use cases.
Conclusion
When comparing Intercom Fin AI, Tidio, and My AskAI for AI customer support features, My AskAI stands out for its competitive pricing, extensive integrations, and unique features such as the AI Email Assistant. This makes it a compelling choice for businesses looking to enhance their customer support capabilities.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
