Intercom Fin AI and Tawk are AI customer support platforms designed to help businesses manage and deflect support tickets efficiently. Intercom Fin AI offers its services at a price of $495 per 1,000 tickets or chats and provides tiered usage based on features. It includes human handover capabilities, comprehensive analytics and insights, and email lead capture functionalities, though it does not offer an AI email assistant.
Tawk, on the other hand, is more cost-effective with a price of $20 per 1,000 tickets or chats. It provides different usage tiers including Hobby (100 messages per month), Growth (1,000 messages per month), and Enterprise (20,000 messages per month). Similar to Intercom Fin AI, Tawk supports human handover, analytics and insights, and email lead capture, but also lacks an AI email assistant. While both platforms offer essential AI customer support features, Intercom Fin AI is positioned as a more premium solution compared to the more budget-friendly Tawk.
| Feature | Intercom Fin AI | Tawk | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $20 | $99 |
| Usage Tiers | Based on features | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | Tawk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Based on features | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) | Your website Shortcuts Documents Knowledge Base Plain text | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Tawk marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Intercom Fin AI,Tawk, andMy AskAIall offer robust AI customer support features designed to deflect support tickets. These features aim to automate responses and streamline customer interactions, providing efficient solutions without the need for human intervention.
Intercom Fin AI and My AskAI both offer AI features specifically designed to assist support agents. This can enhance the efficiency and effectiveness of human agents by providing them with AI-driven insights and suggestions. Tawk, on the other hand, does not offer such features for support agents, focusing more on direct customer interaction through AI.
When it comes to pricing, Intercom Fin AI is the most expensive at $495 per 1,000 tickets/chats. Tawk offers a more affordable option at $20 per 1,000 tickets/chats. My AskAI provides a middle-ground solution at $99 per 1,000 tickets/chats, making it a cost-effective alternative without compromising on features.
Intercom Fin AI's pricing is based on the features offered, while Tawk provides three usage tiers: Hobby, Growth, and Enterprise, with varying message limits per month. My AskAI also offers three tiers—Essentials, Pro, and Enterprise—with a clear per-conversation pricing model beyond the set limits, offering more flexibility for scaling businesses.
All three platforms—Intercom Fin AI, Tawk, and My AskAI—support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction and resolving issues that AI cannot handle.
Each platform provides conversation analytics and insights, enabling businesses to track and analyze customer interactions. This data can be invaluable for improving service quality and understanding customer needs.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Intercom Fin AI or Tawk. This can help automate email responses, further reducing the workload on support teams and improving response times.
All three platforms support email lead capture, which is essential for gathering customer information and nurturing leads through automated follow-ups.
While Intercom Fin AI does not provide specific content limits, Tawk's limits are based on features. My AskAI offers unlimited content limits across all tiers, including webpages and documents, which are updated automatically. This can be a significant advantage for businesses with extensive content needs.
Intercom Fin AI supports a single chatbot, while Tawk does not specify the number of chatbots or agents. My AskAI offers more flexibility with its Essentials and Pro tiers supporting one chatbot (with both public and private modes) and the Enterprise tier offering unlimited chatbots.
Both Intercom Fin AI and Tawk offer hosted help centers, which can be useful for providing self-service options to customers. My AskAI does not offer this feature, focusing instead on direct AI interactions.
Intercom Fin AI and Tawk both include a chatbot flow builder, allowing businesses to design custom interaction flows. My AskAI does not offer this feature, potentially simplifying the setup process for users who prefer straightforward configurations.
Intercom Fin AI and Tawk offer a range of integrations for content and knowledge management. My AskAI provides extensive integration options, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, and Salesforce. This broad compatibility can enhance the versatility and utility of My AskAI.
My AskAI offers a wide array of integrations for end-user interactions, including popular platforms like Z
