AI customer support agent features & capabilities compared: Intercom Fin AI vs. SalesIQ (Zoho)
Intercom Fin AI and SalesIQ (Zoho) are AI customer support platforms designed to help businesses manage and reduce support tickets efficiently. Intercom Fin AI offers its services at a rate of $495 per 1,000 tickets or chats, with additional usage tiers based on feature requirements. It includes capabilities such as human handover, detailed analytics and insights, and email lead capture, but does not provide an AI email assistant. This positions Intercom Fin AI as a robust solution for businesses seeking comprehensive support features with clear pricing.
SalesIQ (Zoho), on the other hand, provides a tiered pricing model with multiple usage tiers ranging from a free plan with 100 chat sessions per month to professional and enterprise plans offering unlimited chat sessions. Pricing for 1,000 tickets or chats is provided on request (POA). Like Intercom Fin AI, SalesIQ (Zoho) also supports human handover, analytics and insights, and email lead capture, but lacks an AI email assistant. This flexible tiered approach allows businesses of varying sizes and needs to select a plan that best fits their operational requirements, positioning SalesIQ (Zoho) as a versatile and scalable option in the market.
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Full breakdown: All available features and pricing
| Feature | Intercom Fin AI | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | POA | $99 |
| Usage Tiers | Based on features | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) |
Files Help Center |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - Basic - Professional - Enterprise - GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction
This analysis compares the AI customer support offerings of Intercom Fin AI, SalesIQ (Zoho), and My AskAI. Each platform provides AI-driven customer support features aimed at deflecting support tickets and enhancing customer service efficiency.
AI Customer Support Features
All three platforms—Intercom Fin AI, SalesIQ (Zoho), and My AskAI—offer AI customer support features. These features are designed to automate responses and handle customer inquiries effectively.
AI Features for Support Agents
Intercom Fin AI, SalesIQ (Zoho), and My AskAI all provide AI features to assist support agents. These features typically include automated suggestions and streamlined workflows to improve agent productivity.
Pricing
Intercom Fin AI charges $495 per 1,000 tickets/chats. SalesIQ (Zoho) offers pricing on a POA (Price on Application) basis, which can vary depending on the specific needs of the business. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective option.
Usage Tiers
Intercom Fin AI offers usage tiers based on features. SalesIQ (Zoho) provides multiple tiers ranging from free to enterprise levels, with varying chat session limits. My AskAI also has tiered pricing, starting from Essentials (200 conversations/month) to Enterprise (unlimited), with an additional charge of $0.10 per conversation beyond limits.
Human Handover
All three platforms support human handover, allowing complex inquiries to be transferred to human agents when necessary.
Conversation Analytics/Insights
Intercom Fin AI, SalesIQ (Zoho), and My AskAI all offer conversation analytics and insights, providing valuable data to improve customer interactions and support strategies.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in Intercom Fin AI or SalesIQ (Zoho).
Email Lead Capture
All three platforms—Intercom Fin AI, SalesIQ (Zoho), and My AskAI—include email lead capture capabilities, helping businesses gather and manage leads efficiently.
Content Limits
Intercom Fin AI does not provide specific content limits. SalesIQ (Zoho) has limits based on the plan, ranging from 100 to 2,000 articles. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Intercom Fin AI supports one chatbot/agent. SalesIQ (Zoho) offers varying numbers of chatbots depending on the plan, from none in the free tier to ten in the enterprise tier. My AskAI provides one chatbot in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
Hosted Help Centre
Intercom Fin AI includes a hosted help center, a feature not available in SalesIQ (Zoho) or My AskAI.
Chatbot Flow Builder
Intercom Fin AI offers a chatbot flow builder, while SalesIQ (Zoho) and My AskAI do not provide this feature.
Integrations (Content/Knowledge)
Intercom Fin AI integrates with websites, help centers, and PDF files. SalesIQ (Zoho) supports file and help center integrations. My AskAI offers extensive integrations, including websites, various file formats, and multiple platforms like Google Drive, Notion, Confluence, and more.
Integrations (End Users)
Intercom Fin AI and SalesIQ (Zoho) have their respective marketplaces for integrations. My AskAI supports a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more, providing greater flexibility.
GDPR Compliance
All three platforms—Intercom Fin AI, SalesIQ (Zoho), and My AskAI—are GDPR compliant, ensuring data protection and privacy.
SOC-2 Compliance
Intercom Fin AI and SalesIQ (Zoho) are SOC-2 compliant. My AskAI does not have SOC-2 compliance.
Support
Support details for Intercom Fin AI and SalesIQ (Zoho) are not provided. My AskAI offers varying levels of support depending on the plan, from web and email support in the Essentials plan to priority support and a dedicated success manager in the Enterprise plan.
AI Models Available
Intercom Fin AI and SalesIQ (Zoho) offer GPT-4o models. My AskAI provides GPT-4o in Essentials and Pro plans, with the option for GPT-4o, Claude, or Gemini models in the Enterprise plan.
API Access
All three platforms—Intercom Fin AI, SalesIQ (Zoho), and My AskAI—offer API access, enabling custom integrations and advanced functionalities.
Compare Intercom Fin AI with other AI support agents
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