AI customer support agent features & capabilities compared: Intercom Fin AI vs. Netomi
Intercom Fin AI and Netomi are AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Intercom Fin AI offers a structured pricing model at $495 per 1,000 tickets or chats, with usage tiers based on features. It includes key functionalities such as human handover, analytics and insights, and email lead capture, but does not provide an AI email assistant.
Netomi, on the other hand, operates on a price-on-application (POA) basis with usage tiers based on consumption. It features an AI email assistant and email lead capture, though details about human handover and analytics/insights capabilities are not provided. This makes Netomi potentially more flexible in terms of pricing but less transparent in terms of specific feature availability compared to Intercom Fin AI. Both platforms aim to streamline customer support processes, albeit with different feature sets and pricing structures.
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Full breakdown: All available features and pricing
| Feature | Intercom Fin AI | Netomi | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | POA | $99 |
| Usage Tiers | Based on features | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | [Netomi pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Netomi marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Intercom Fin AI vs. Netomi vs. My AskAI: AI Customer Support Features
AI Customer Support Features
Intercom Fin AI, Netomi, and My AskAI all offer robust AI customer support features aimed at deflecting support tickets. Each platform is designed to enhance customer interactions through automated responses and intelligent routing.
AI Features for Support Agents
All three platforms provide AI features specifically for support agents. These features typically include automated ticket categorization, suggested responses, and other tools to streamline the support process.
Pricing
Intercom Fin AI charges $495 per 1,000 tickets/chats, while Netomi's pricing is provided on application (POA). My AskAI offers a more affordable option at $99 per 1,000 tickets/chats, making it a cost-effective solution for businesses.
Usage Tiers
Intercom Fin AI's pricing is based on features, whereas Netomi's is based on consumption. My AskAI offers clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with additional conversations priced at $0.10 each.
Human Handover
Both Intercom Fin AI and My AskAI provide human handover capabilities, allowing seamless transition from AI to human agents. Netomi does not explicitly provide this feature.
Conversation Analytics/Insights
Intercom Fin AI and My AskAI offer conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies. This feature is not mentioned for Netomi.
AI Email Assistant
Netomi and My AskAI include AI email assistants to help manage and respond to customer emails. Intercom Fin AI does not offer this feature.
Email Lead Capture
All three platforms support email lead capture, enabling businesses to gather and manage leads efficiently through their AI systems.
Content Limits
My AskAI offers unlimited webpages and documents across all tiers, with automatic updates. Intercom Fin AI and Netomi do not provide specific information on content limits.
Number of Chatbots/Agents
Intercom Fin AI supports one chatbot/agent, while My AskAI offers different options: Essentials and Pro tiers support one chatbot in two modes (public and private), and the Enterprise tier supports unlimited chatbots. Netomi's offering is based on consumption.
Hosted Help Centre
Intercom Fin AI includes a hosted help center, whereas My AskAI does not. Netomi's provision of this feature is not specified.
Chatbot Flow Builder
Intercom Fin AI features a chatbot flow builder to design conversation pathways. My AskAI does not include this feature, and it is not mentioned for Netomi.
Integrations (Content/Knowledge)
Intercom Fin AI integrates with websites, help centers, and PDF files. My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more. Netomi's integrations are not detailed.
Integrations (End Users)
Intercom Fin AI and Netomi provide app stores for various integrations. My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more, along with social media and communication channels via Intercom/Zendesk.
Compliance
All three platforms are GDPR compliant. Intercom Fin AI and Netomi are SOC-2 compliant, while My AskAI is not.
Support
Support details for Intercom Fin AI and Netomi are not provided. My AskAI offers tiered support: Essentials (web, email), Pro (priority web, email, video), and Enterprise (Slack, success manager).
AI Models Available
Intercom Fin AI and My AskAI both utilize GPT-4o. My AskAI's Enterprise tier also offers additional models like Claude and Gemini. Netomi's AI models are not specified.
API Access
Intercom Fin AI and My AskAI provide API access for integration and customization. Netomi's API access is not mentioned.
Conclusion
Intercom Fin AI, Netomi, and My AskAI each offer unique features and capabilities for AI customer support. My AskAI stands out with its competitive pricing, extensive integrations, and flexible usage tiers, making it a strong contender in the market.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
