Intercom Fin AI and LiveChat both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Intercom Fin AI is priced at $495 per 1,000 tickets or chats, and its pricing is structured based on feature tiers. It includes human handover capabilities and provides comprehensive analytics and insights. Additionally, it supports email lead capture but does not offer an AI email assistant.
On the other hand, LiveChat is significantly more affordable at $52 per 1,000 tickets or chats, with no usage limits on its pricing structure. Similar to Intercom Fin AI, LiveChat also features human handover and robust analytics and insights. It includes email lead capture but lacks an AI email assistant. Both platforms aim to streamline customer support operations, but they differ notably in pricing and usage flexibility.
| Feature | Intercom Fin AI | LiveChat | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $52 | $99 |
| Usage Tiers | Based on features | No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | LiveChat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) | Knowledge base Product pages Terms of service FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | LiveChat marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features ofIntercom Fin AI,LiveChat, andMy AskAI. The focus is on understanding each platform's capabilities in deflecting support tickets through AI-driven solutions.
All three platforms, Intercom Fin AI, LiveChat, and My AskAI, offer AI customer support features designed to assist in deflecting support tickets. These features are aimed at improving customer experience and reducing the workload on human support agents.
Intercom Fin AI, LiveChat, and My AskAI each provide AI capabilities specifically for support agents. These features help agents manage and resolve customer queries more efficiently by leveraging AI-driven insights and automation.
Intercom Fin AI charges $495 per 1,000 tickets/chats, while LiveChat offers a more economical rate of $52. My AskAI is priced at $99 per 1,000 conversations. This makes My AskAI a middle-ground option in terms of cost, offering a balance between affordability and advanced features.
Intercom Fin AI's pricing is based on feature tiers, whereas LiveChat offers no usage limits. My AskAI provides three tiers: Essentials, Pro, and Enterprise, with specific conversation limits and a per-conversation charge beyond those limits. This tiered approach allows for scalability based on the needs of the business.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction and resolving issues that require human intervention.
Intercom Fin AI, LiveChat, and My AskAI all offer conversation analytics and insights. These tools provide valuable data on customer interactions, helping businesses refine their support strategies and improve overall service quality.
Among the three, only My AskAI offers an AI Email Assistant. This feature can significantly enhance email support by automating responses and managing email queries more efficiently.
All three platforms support email lead capture, allowing businesses to gather potential leads through automated interactions and follow-ups.
While Intercom Fin AI and LiveChat do not specify content limits, My AskAI provides unlimited content capabilities across all tiers. This includes automatic updates, ensuring that the AI is always working with the most current information.
Intercom Fin AI supports one chatbot/agent, while LiveChat offers varying numbers based on the pricing plan. My AskAI allows for one chatbot with two modes (public and private) in the Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Both Intercom Fin AI and LiveChat offer a hosted help center, whereas My AskAI does not. This feature can be beneficial for providing self-service options to customers.
Intercom Fin AI and LiveChat include a chatbot flow builder, which helps in designing and customizing the interaction flow. My AskAI does not offer this feature but compensates with other advanced capabilities.
Intercom Fin AI integrates with websites, help centers, and files. LiveChat supports integrations with knowledge bases and product pages. My AskAI offers extensive integration options, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, and Salesforce.
Intercom Fin AI and LiveChat have their respective marketplaces for integrations. My AskAI, however, supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and various social media channels via Intercom/Zendesk.
All three platforms are GDPR compliant. Intercom Fin AI is also SOC-2 compliant, adding an extra layer of data security assurance.
LiveChat provides 24/7/365 support across all its plans. My AskAI
