AI customer support agent features & capabilities compared: Intercom Fin AI vs. Landbot

Overview

This analysis focuses on the AI customer support features of Intercom Fin AI, Landbot, and My AskAI. These platforms aim to deflect support tickets through various AI-driven capabilities.

AI Customer Support Features

All three platforms—Intercom Fin AI, Landbot, and My AskAI—offer AI customer support features designed to automate and enhance customer interactions. These features help businesses manage and deflect support tickets more efficiently.

AI Features for Support Agents

Intercom Fin AI and My AskAI both provide AI features specifically for support agents, aiding them in handling customer queries more effectively. In contrast, Landbot does not offer these features, focusing solely on customer-facing AI interactions.

Pricing

My AskAI is the most cost-effective option at $99 per 1,000 tickets/chats, compared to Intercom Fin AI's $495 and Landbot's $114. This makes My AskAI a more budget-friendly choice for businesses looking to manage large volumes of customer interactions.

Usage Tiers

Intercom Fin AI's pricing is based on features, whereas Landbot offers a tiered system for both website and WhatsApp usage. My AskAI also has tiered plans—Essentials, Pro, and Enterprise—each with different conversation limits and overage charges at $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.

Conversation Analytics/Insights

Intercom Fin AI, Landbot, and My AskAI all provide conversation analytics and insights, helping businesses understand customer interactions better and make data-driven decisions to improve their support services.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available with Intercom Fin AI or Landbot. This assistant can help automate and streamline email support, further enhancing operational efficiency.

Email Lead Capture

All three platforms—Intercom Fin AI, Landbot, and My AskAI—support email lead capture, enabling businesses to gather potential customer information seamlessly.

Content Limits

My AskAI provides unlimited content limits across all its plans, including webpages and documents. The content limits for Intercom Fin AI and Landbot are not specified.

Number of Chatbots/Agents

My AskAI offers flexibility in the number of chatbots/agents, with the Essentials and Pro plans allowing one chatbot in two modes (public and private), and the Enterprise plan offering unlimited chatbots/agents. Intercom Fin AI supports one chatbot, while Landbot does not specify a limit.

Hosted Help Centre

Intercom Fin AI includes a hosted help center, a feature not available with Landbot or My AskAI. This can be beneficial for businesses looking to provide a centralized knowledge base for their customers.

Chatbot Flow Builder

Intercom Fin AI and Landbot both offer a chatbot flow builder, allowing businesses to create custom interaction flows. My AskAI does not include this feature, focusing instead on other integration capabilities.

Integrations (Content/Knowledge)

My AskAI provides extensive content and knowledge integrations, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, and SharePoint. Intercom Fin AI and Landbot offer fewer integrations in comparison.

Integrations (End Users)

My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and HubSpot. Intercom Fin AI has its own marketplace for integrations, while Landbot supports several third-party tools like Slack, Mailchimp, and Salesforce.

Compliance

All three platforms—Intercom Fin AI, Landbot, and My AskAI—are GDPR compliant. However, only Intercom Fin AI and Landbot are SOC-2 compliant, while My AskAI is not.

Support

Support options vary across the platforms. Landbot offers a comprehensive support structure with various tiers, while My AskAI provides different levels of support based on the plan, including priority support and a dedicated success manager for Enterprise users. Intercom Fin AI's support details are not provided.

AI Models Available

My AskAI uses GPT-4o across all its plans and offers additional models like Claude and Gemini for Enterprise users. Intercom Fin AI also uses GPT-4o, while Landbot does not specify the AI models it employs.

API Access

All three platforms—Intercom Fin AI, Landbot, and My AskAI—provide API access, allowing businesses to integrate their AI customer support features with other systems and tools.

Conclusion

In summary, My AskAI offers a cost-effective and feature-rich AI customer support solution with extensive integrations and unlimited content limits. Intercom Fin AI provides comprehensive support features and a hosted help center, while Landbot offers a flexible tiered pricing system and a chatbot flow builder. Each platform has its unique strengths, catering to different business needs and budgets.