Intercom Fin AI and Landbot are AI customer support platforms designed to enhance customer service by deflecting support tickets through automation. Intercom Fin AI is priced at $495 per 1,000 tickets/chats and offers usage tiers based on features. The platform includes capabilities such as human handover, analytics/insights, and email lead capture, but it does not feature an AI email assistant.
Landbot, on the other hand, offers a more tiered pricing structure with a starting price of $114 per 1,000 tickets/chats. The tiers range from the Sandbox plan, which includes 100 interactions per month, to the Business plan, which offers custom options and up to 100 AI chats. Similar to Intercom Fin AI, Landbot provides features like human handover, analytics/insights, and email lead capture, but also lacks an AI email assistant. Landbot’s pricing and tier options cater to a range of business needs, from small-scale operations to more extensive requirements.
| Feature | Intercom Fin AI | Landbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $114 | $99 |
| Usage Tiers | Based on features | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | Landbot pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Intercom Fin AI, Landbot, and My AskAI. These platforms aim to deflect support tickets through various AI-driven capabilities.
All three platforms—Intercom Fin AI, Landbot, and My AskAI—offer AI customer support features designed to automate and enhance customer interactions. These features help businesses manage and deflect support tickets more efficiently.
Intercom Fin AI and My AskAI both provide AI features specifically for support agents, aiding them in handling customer queries more effectively. In contrast, Landbot does not offer these features, focusing solely on customer-facing AI interactions.
My AskAI is the most cost-effective option at $99 per 1,000 tickets/chats, compared to Intercom Fin AI's $495 and Landbot's $114. This makes My AskAI a more budget-friendly choice for businesses looking to manage large volumes of customer interactions.
Intercom Fin AI's pricing is based on features, whereas Landbot offers a tiered system for both website and WhatsApp usage. My AskAI also has tiered plans—Essentials, Pro, and Enterprise—each with different conversation limits and overage charges at $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.
Intercom Fin AI, Landbot, and My AskAI all provide conversation analytics and insights, helping businesses understand customer interactions better and make data-driven decisions to improve their support services.
My AskAI stands out by offering an AI email assistant, a feature not available with Intercom Fin AI or Landbot. This assistant can help automate and streamline email support, further enhancing operational efficiency.
All three platforms—Intercom Fin AI, Landbot, and My AskAI—support email lead capture, enabling businesses to gather potential customer information seamlessly.
My AskAI provides unlimited content limits across all its plans, including webpages and documents. The content limits for Intercom Fin AI and Landbot are not specified.
My AskAI offers flexibility in the number of chatbots/agents, with the Essentials and Pro plans allowing one chatbot in two modes (public and private), and the Enterprise plan offering unlimited chatbots/agents. Intercom Fin AI supports one chatbot, while Landbot does not specify a limit.
Intercom Fin AI includes a hosted help center, a feature not available with Landbot or My AskAI. This can be beneficial for businesses looking to provide a centralized knowledge base for their customers.
Intercom Fin AI and Landbot both offer a chatbot flow builder, allowing businesses to create custom interaction flows. My AskAI does not include this feature, focusing instead on other integration capabilities.
My AskAI provides extensive content and knowledge integrations, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, and SharePoint. Intercom Fin AI and Landbot offer fewer integrations in co
