Intercom Fin AI and Help Scout are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Intercom Fin AI is priced at $495 per 1,000 tickets or chats and offers usage tiers based on features. It includes capabilities such as human handover, which allows seamless transition to human agents when necessary, and robust analytics and insights to track performance. However, it does not feature an AI email assistant but does support email lead capture, aiding in lead generation.
Help Scout, on the other hand, is priced higher at $765 per 1,000 tickets or chats and offers standard, plus, and pro tiers without usage limits. Unlike Intercom Fin AI, Help Scout does not provide human handover or detailed analytics and insights. Similar to Intercom Fin AI, it lacks an AI email assistant but includes email lead capture functionality. These differences highlight Intercom Fin AI's focus on integrating human support and performance tracking, while Help Scout emphasizes unlimited usage across its pricing tiers.
| Feature | Intercom Fin AI | Help Scout | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $765 | $99 |
| Usage Tiers | Based on features | Standard - no usage limit Plus - no usage limit Pro - no usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | Help Scout pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - no content limit Plus - no content limit Pro - no content limit | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Shopify Weebly Squarespace Wix Webflow | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Support levels are consistent across plans, with all customers receiving timely and effective assistance. | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | AI Assist and AI Answers are powered by OpenAI's API service | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Intercom Fin AIandMy AskAIboth offer AI customer support features aimed at deflecting support tickets, whereasHelp Scoutdoes not provide AI-specific customer support features. This positions My AskAI and Intercom Fin AI as more advanced solutions in terms of AI capabilities for customer support.
Both Intercom Fin AI and My AskAI offer AI features specifically designed to assist support agents, such as automated responses and intelligent ticket routing. Help Scout lacks these AI features, making it less competitive in this particular aspect.
When comparing the AI price per 1,000 tickets/chats, My AskAI is the most cost-effective at $99, followed by Intercom Fin AI at $495, and Help Scout at $765. This significant difference in pricing makes My AskAI a more attractive option for cost-conscious businesses.
Intercom Fin AI's pricing is based on features, while Help Scout offers three tiers (Standard, Plus, Pro) with no usage limits. My AskAI provides a more granular approach with three tiers (Essentials, Pro, Enterprise) and charges $0.10 per conversation beyond the limits. This flexibility can be beneficial for businesses with varying usage needs.
Both Intercom Fin AI and My AskAI support human handover, ensuring that complex queries can be escalated to human agents when needed. Help Scout does not offer this feature, which may limit its effectiveness in handling more complicated customer interactions.
Intercom Fin AI and My AskAI both provide conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Help Scout lacks this feature, potentially leaving a gap in performance analysis.
My AskAI stands out by offering an AI email assistant, a feature absent in both Intercom Fin AI and Help Scout. This can significantly streamline email communications and enhance productivity.
All three platforms, Intercom Fin AI, Help Scout, and My AskAI, offer email lead capture capabilities, ensuring that potential customer leads are not missed.
Help Scout offers no content limits across its tiers, while My AskAI provides unlimited webpages and documents across all plans, with automatic updates. Intercom Fin AI does not specify content limits, making it less transparent in this regard.
My AskAI offers a structured approach with one chatbot/agent in Essentials and Pro plans, and unlimited in the Enterprise plan. Intercom Fin AI provides one chatbot/agent, but Help Scout does not specify the number of chatbots/agents available.
Both Intercom Fin AI and Help Scout offer a hosted help centre, whereas My AskAI does not. This could be a consideration for businesses looking for an all-in-one solution.
Intercom Fin AI includes a chatbot flow builder, which is absent in both Help Scout and My AskAI. This feature allows for more customized and complex chatbot interactions.
My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, and Confluence. Intercom Fin AI offers integrations with websites and help centers, while Help Scout's integrations are not specified.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, and Slack. Intercom Fin AI also provides a marketplace/app store for integrations, while Help Scout lists integrations with e-commerce platforms like Shopify and Wix.
All three platforms are GDPR compliant. Intercom Fin AI and Help Scout are also SOC-2 compliant, whereas My AskAI is not, which could be a consideration for business
