AI customer support agent features & capabilities compared: Intercom Fin AI vs. Freshchat (Freddy AI)
Intercom Fin AI and Freshchat (Freddy AI) are both AI-driven customer support platforms designed to deflect support tickets and enhance customer service efficiency. Intercom Fin AI is priced at $495 per 1,000 tickets/chats and offers usage tiers based on feature sets. It includes human handover and analytics/insights capabilities, but it does not feature an AI email assistant. However, it does support email lead capture, making it a comprehensive tool for managing customer interactions and deriving actionable insights.
Freshchat (Freddy AI), on the other hand, is priced significantly lower at $105 per 1,000 tickets/chats and offers multiple usage tiers: Free, Growth, Pro, and Enterprise, each with varying bot session limits. Similar to Intercom Fin AI, it includes human handover and analytics/insights functionalities and lacks an AI email assistant but supports email lead capture. Freshchat's tiered pricing and session-based model cater to different business sizes and needs, potentially offering a more scalable solution for growing companies.
You can integrate My AskAI directly within Intercom Fin AI, so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | Intercom Fin AI | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $105 | $99 |
| Usage Tiers | Based on features | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Freshchat (Freddy AI) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Platforms
This analysis focuses on the AI customer support features of Intercom Fin AI, Freshchat (Freddy AI), and My AskAI. These platforms aim to deflect support tickets and enhance customer service efficiency.
AI Customer Support Features
All three platforms, Intercom Fin AI, Freshchat (Freddy AI), and My AskAI, offer AI customer support features. These features are designed to automate responses and handle customer queries efficiently.
AI Features for Support Agents
Intercom Fin AI, Freshchat (Freddy AI), and My AskAI also provide AI features specifically for support agents. These features help in streamlining workflows and improving response times.
Pricing
Intercom Fin AI charges $495 per 1,000 tickets/chats, making it the most expensive option. Freshchat (Freddy AI) is priced at $105 per 1,000 tickets/chats. My AskAI offers the most affordable option at $99 per 1,000 tickets/chats, providing a cost-effective solution.
Usage Tiers
Intercom Fin AI's pricing is based on features without specified usage tiers. Freshchat (Freddy AI) offers tiered plans ranging from free to enterprise levels with varying bot session limits. My AskAI provides clear usage tiers: Essentials, Pro, and Enterprise, with costs for additional conversations clearly outlined.
Human Handover
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary.
Conversation Analytics/Insights
Intercom Fin AI, Freshchat (Freddy AI), and My AskAI all provide conversation analytics and insights, helping businesses understand customer interactions better.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in Intercom Fin AI or Freshchat (Freddy AI).
Email Lead Capture
All three platforms include email lead capture capabilities, aiding in lead generation and customer engagement.
Content Limits
Intercom Fin AI and Freshchat (Freddy AI) do not specify content limits. My AskAI offers unlimited content limits across all tiers, ensuring extensive coverage for customer queries.
Number of Chatbots/Agents
Intercom Fin AI and Freshchat (Freddy AI) both provide a single chatbot/agent. My AskAI offers more flexibility with its tiers, allowing for multiple modes and unlimited agents at the enterprise level.
Hosted Help Centre
Both Intercom Fin AI and Freshchat (Freddy AI) offer hosted help centers. My AskAI does not provide this feature.
Chatbot Flow Builder
Intercom Fin AI and Freshchat (Freddy AI) include a chatbot flow builder. My AskAI does not offer this feature.
Integrations (Content/Knowledge)
Intercom Fin AI supports integrations with websites, help centers, and PDF files. Freshchat (Freddy AI) does not specify its integrations. My AskAI offers extensive integrations including websites, various file types, and numerous third-party services like Google Drive, Notion, Confluence, and more.
Integrations (End Users)
Intercom Fin AI and Freshchat (Freddy AI) have their respective app stores for integrations. My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, Slack, Teams, and many more.
Compliance and Support
All three platforms are GDPR compliant. Intercom Fin AI and Freshchat (Freddy AI) are SOC-2 compliant, while My AskAI is not. Support options vary, with My AskAI offering priority support and a success manager at the enterprise level.
AI Models Available
Intercom Fin AI and My AskAI both use GPT-4o models. My AskAI also offers additional models like Claude and Gemini at the enterprise level, providing more flexibility.
API Access
All three platforms provide API access, facilitating integration with other systems and custom solutions.
Conclusion
Intercom Fin AI, Freshchat (Freddy AI), and My AskAI each offer robust AI customer support features. My AskAI stands out with its competitive pricing, extensive integrations, and additional features like the AI email assistant and multiple AI models. These factors make My AskAI a versatile and cost-effective choice for businesses looking to enhance their customer support capabilities.
Compare Intercom Fin AI with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
