Intercom Fin AI and Drift are AI customer support platforms designed to assist businesses in deflecting support tickets and enhancing customer engagement. Intercom Fin AI offers a structured pricing model at $495 per 1,000 tickets/chats, with usage tiers based on features. It supports human handover, providing a seamless transition from AI to human agents when necessary, and includes robust analytics and insights to help businesses understand customer interactions. Additionally, Intercom Fin AI features email lead capture but does not include an AI email assistant.
Drift, on the other hand, does not provide a fixed pricing model, offering a price on application (POA) instead. Similar to Intercom Fin AI, Drift supports human handover and includes email lead capture capabilities. However, it lacks the analytics and insights feature, which might limit the depth of customer interaction analysis. Drift also does not offer an AI email assistant, aligning with Intercom Fin AI in this aspect. Both platforms aim to streamline customer support processes, though they differ in their approach to pricing and the breadth of features provided.
| Feature | Intercom Fin AI | Drift | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $495 | POA | $99 |
| Usage Tiers | Based on features | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | Drift pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) | FAQs Customer Interactions Product and Service Information Feedback Loops | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Drift marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Fine-tuned OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Intercom Fin AI, Drift, and My AskAI all offer robust AI customer support features aimed at deflecting support tickets. Each platform provides automated responses to common queries, reducing the workload on human agents.
Intercom Fin AI and My AskAI both offer AI features specifically designed to assist support agents. These tools can help agents respond more efficiently to customer inquiries. Drift, on the other hand, does not offer AI features for support agents, focusing more on direct customer interactions.
Intercom Fin AI charges $495 per 1,000 tickets/chats, while My AskAI offers a more cost-effective solution at $99 per 1,000 tickets/chats. Drift's pricing is available on request (POA), making it less transparent compared to its competitors.
Intercom Fin AI's usage tiers are based on features, while My AskAI provides clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited). Additional conversations beyond the limits are charged at $0.10 per conversation. Drift does not provide detailed usage tiers.
All three platforms—Intercom Fin AI, Drift, and My AskAI—support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Intercom Fin AI and My AskAI offer conversation analytics and insights, providing valuable data for improving customer support processes. Drift lacks this feature, which could be a drawback for businesses looking for in-depth analytics.
My AskAI stands out by offering an AI email assistant, a feature not available in Intercom Fin AI or Drift. This allows for automated responses and email management, enhancing overall customer support efficiency.
All three platforms—Intercom Fin AI, Drift, and My AskAI—support email lead capture, helping businesses gather potential customer information for follow-ups.
For detailed pricing, you can visit the respective pricing pages ofIntercom Fin AI,Drift, andMy AskAI.
My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates. Intercom Fin AI and Drift do not provide specific information on content limits.
My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro tiers, and unlimited chatbots in its Enterprise tier. Intercom Fin AI offers one chatbot/agent, while Drift does not specify the number of chatbots/agents.
Intercom Fin AI offers a hosted help center, a feature not available in Drift or My AskAI. This can be beneficial for businesses looking to provide a centralized knowledge base for their customers.
Both Intercom Fin AI and Drift offer a chatbot flow builder, allowing businesses to create custom chatbot interactions. My AskAI does not include this feature.
Intercom Fin AI integrates with websites, help centers, and files (PDF). Drift integrates with FAQs, customer interactions, product and service information, and feedback loops. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
My AskAI supports a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms. Intercom Fin AI and Drift also offer multiple integrations, which can be explored through their respective marketplaces.
All three platforms are GDPR compliant. Intercom Fin AI and Drift are SOC-2 compliant, while My AskAI is not.
Drift offers detailed support tiers including Premium, Advanced, and Enterprise options with varying levels of customer support. My AskAI provides Essentials (web, email), Pro (priority web, email, video), and Enterprise (Slack, Success manager) support. Information on Intercom Fin AI's support options is not provided.
Intercom Fin AI and My AskAI both utilize GPT-4o models. My AskAI also offers additional models like Claude and Gemini in its Enterprise tier. Drift uses fine-tuned OpenAI models.
All three platforms—Intercom Fin AI, Drift, and My AskAI—offer API access, allowing for custom integrations and extended functionalities.
Each platform—Intercom Fin AI, Drift, and My AskAI—has unique features and capabilities tailored for AI customer support. My AskAI stands out with its cost-effective pricing, extensive integrations, and additional features like the AI email assistant, making it a strong contender in the market.
