Intercom Fin AI and Crisp are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Intercom Fin AI charges $495 per 1,000 tickets or chats and offers usage tiers based on features. It includes essential features such as human handover, analytics and insights, and email lead capture, though it does not provide an AI email assistant.
Crisp, on the other hand, does not disclose a fixed price per 1,000 tickets or chats, indicating that pricing is provided on application (POA). It offers three usage tiers—Basic, Pro, and Unlimited—all of which have no usage limit. Similar to Intercom Fin AI, Crisp includes features like human handover, analytics and insights, and email lead capture, but also lacks an AI email assistant. Both platforms aim to streamline customer support operations, though they differ in their pricing models and usage tier structures.
| Feature | Intercom Fin AI | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | POA | $99 |
| Usage Tiers | Based on features | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Crisp marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Intercom Fin AI, Crisp, and My AskAI, highlighting their key features, pricing, and capabilities. These platforms are designed to deflect support tickets and enhance customer support efficiency.
All three platforms—Intercom Fin AI, Crisp, and My AskAI—offer AI customer support features aimed at deflecting support tickets. They also provide AI features for support agents, ensuring comprehensive support capabilities.
Intercom Fin AI charges $495 per 1,000 tickets or chats. Crisp's pricing is provided on application (POA), making it less transparent. In contrast, My AskAI offers a competitive rate of $99 per 1,000 tickets or chats, making it more affordable.
Intercom Fin AI's pricing is based on features. Crisp offers three tiers—Basic, Pro, and Unlimited—with no usage limits. My AskAI provides three tiers—Essentials, Pro, and Enterprise—with specific conversation limits and an additional $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring seamless transitions between AI and human agents. They also offer conversation analytics and insights, helping companies improve their customer support strategies.
My AskAI stands out with an AI Email Assistant, a feature not available in Intercom Fin AI or Crisp. This assistant can help automate email responses, enhancing efficiency.
All three platforms support email lead capture, helping businesses gather potential customer information effectively.
Intercom Fin AI does not provide specific content limits. Crisp's content limits are not specified across its tiers. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing significant flexibility.
Intercom Fin AI supports one chatbot/agent. Crisp does not provide specific information on this. My AskAI offers one chatbot/agent in the Essentials and Pro tiers, with unlimited chatbots/agents in the Enterprise tier, each with two modes: public and private.
Intercom Fin AI and Crisp offer hosted help centers and chatbot flow builders. My AskAI does not provide these features, focusing instead on its robust integration capabilities.
Intercom Fin AI integrates with websites, help centers, and PDF files. Crisp integrates with various e-commerce platforms and website builders. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Intercom Fin AI and Crisp provide integrations through their respective marketplaces. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant. Intercom Fin AI is SOC-2 compliant, while Crisp and My AskAI are not. Support options vary, with My AskAI offering web, email, video, and priority support depending on the tier.
Intercom Fin AI and My AskAI use GPT-4o. Crisp's AI models vary by tier, with the Unlimited tier using GPT-4. My AskAI's Enterprise tier offers additional AI models like Claude and Gemini. All three platforms provide API access.
My AskAI offers competitive pricing, extensive integrations, and unique features like the AI Email Assistant, making it a strong contender in the AI customer support market compared to Intercom Fin AI and Crisp.
