AI customer support agent features & capabilities compared: Intercom Fin AI vs. Crisp

Overview

This analysis focuses on the AI customer support features of Intercom Fin AI, Crisp, and My AskAI, highlighting their key features, pricing, and capabilities. These platforms are designed to deflect support tickets and enhance customer support efficiency.

AI Customer Support Features

All three platforms—Intercom Fin AI, Crisp, and My AskAI—offer AI customer support features aimed at deflecting support tickets. They also provide AI features for support agents, ensuring comprehensive support capabilities.

Pricing Structure

Intercom Fin AI charges $495 per 1,000 tickets or chats. Crisp's pricing is provided on application (POA), making it less transparent. In contrast, My AskAI offers a competitive rate of $99 per 1,000 tickets or chats, making it more affordable.

Usage Tiers

Intercom Fin AI's pricing is based on features. Crisp offers three tiers—Basic, Pro, and Unlimited—with no usage limits. My AskAI provides three tiers—Essentials, Pro, and Enterprise—with specific conversation limits and an additional $0.10 per conversation beyond these limits.

Human Handover and Analytics

All three platforms support human handover, ensuring seamless transitions between AI and human agents. They also offer conversation analytics and insights, helping companies improve their customer support strategies.

Unique Features

My AskAI stands out with an AI Email Assistant, a feature not available in Intercom Fin AI or Crisp. This assistant can help automate email responses, enhancing efficiency.

Email Lead Capture

All three platforms support email lead capture, helping businesses gather potential customer information effectively.

Content Limits

Intercom Fin AI does not provide specific content limits. Crisp's content limits are not specified across its tiers. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing significant flexibility.

Number of Chatbots/Agents

Intercom Fin AI supports one chatbot/agent. Crisp does not provide specific information on this. My AskAI offers one chatbot/agent in the Essentials and Pro tiers, with unlimited chatbots/agents in the Enterprise tier, each with two modes: public and private.

Hosted Help Centre and Chatbot Flow Builder

Intercom Fin AI and Crisp offer hosted help centers and chatbot flow builders. My AskAI does not provide these features, focusing instead on its robust integration capabilities.

Integrations (Content/Knowledge)

Intercom Fin AI integrates with websites, help centers, and PDF files. Crisp integrates with various e-commerce platforms and website builders. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Intercom Fin AI and Crisp provide integrations through their respective marketplaces. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and social media platforms via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. Intercom Fin AI is SOC-2 compliant, while Crisp and My AskAI are not. Support options vary, with My AskAI offering web, email, video, and priority support depending on the tier.

AI Models and API Access

Intercom Fin AI and My AskAI use GPT-4o. Crisp's AI models vary by tier, with the Unlimited tier using GPT-4. My AskAI's Enterprise tier offers additional AI models like Claude and Gemini. All three platforms provide API access.

Conclusion

My AskAI offers competitive pricing, extensive integrations, and unique features like the AI Email Assistant, making it a strong contender in the AI customer support market compared to Intercom Fin AI and Crisp.