AI customer support agent features & capabilities compared: Intercom Fin AI vs. Conversica
Intercom Fin AI and Conversica are both AI customer support platforms designed to help businesses deflect support tickets efficiently. Intercom Fin AI offers a pricing structure of $495 per 1,000 tickets or chats, with usage tiers based on the features selected. It supports human handover and provides analytics and insights to help businesses understand their support performance. While it does not include an AI email assistant, it does offer email lead capture capabilities, making it suitable for businesses focusing on integrating lead generation with customer support.
Conversica, on the other hand, operates on a price-on-application (POA) model, with usage tiers determined by consumption. It also includes human handover and robust analytics and insights for performance tracking. Unlike Intercom Fin AI, Conversica features an AI email assistant, enhancing its ability to manage email communications autonomously. Additionally, it offers email lead capture, catering to businesses that require comprehensive AI-driven email support alongside their customer service operations.
You can integrate My AskAI directly within Intercom Fin AI, so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | Intercom Fin AI | Conversica | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | POA | $99 |
| Usage Tiers | Based on features | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | [Conversica pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) |
Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Conversica marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
AI Customer Support Platforms: Intercom Fin AI vs. Conversica vs. My AskAI
AI Customer Support Features
Intercom Fin AI, Conversica, and My AskAI all offer robust AI customer support features designed to deflect support tickets efficiently. Each platform integrates AI to enhance customer interactions and streamline support processes.
AI Features for Support Agents
All three platforms—Intercom Fin AI, Conversica, and My AskAI—provide AI features that assist support agents. These features help agents handle customer inquiries more effectively by automating repetitive tasks and providing intelligent suggestions.
Pricing
Intercom Fin AI charges $495 per 1,000 tickets/chats, whereas Conversica's pricing is provided on application (POA). My AskAI offers a more cost-effective solution at $99 per 1,000 tickets/chats, making it a competitive option for businesses looking to manage costs.
Usage Tiers
Intercom Fin AI and Conversica offer pricing based on features and consumption, respectively. My AskAI provides clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.
Human Handover
All three platforms support human handover, ensuring that complex issues can be escalated to human agents when necessary. This feature is crucial for maintaining high-quality customer service.
Conversation Analytics/Insights
Intercom Fin AI, Conversica, and My AskAI all offer conversation analytics and insights, allowing businesses to monitor and improve their customer support interactions continuously.
AI Email Assistant
Conversica and My AskAI include AI email assistants, which automate email interactions and enhance lead capture efforts. Intercom Fin AI does not offer this feature.
Email Lead Capture
All three platforms—Intercom Fin AI, Conversica, and My AskAI—support email lead capture, helping businesses convert inquiries into potential sales opportunities.
Content Limits
While Intercom Fin AI and Conversica have unspecified content limits based on features and consumption, My AskAI offers unlimited webpages and documents across all its tiers, ensuring comprehensive content coverage.
Number of Chatbots/Agents
Intercom Fin AI provides one chatbot/agent, and Conversica's offering is based on consumption. My AskAI offers one chatbot in Essentials and Pro tiers, with unlimited chatbots in the Enterprise tier, each capable of operating in both public and private modes.
Hosted Help Centre
Intercom Fin AI includes a hosted help center, whereas Conversica and My AskAI do not offer this feature. This can be a significant advantage for businesses looking for an integrated help center solution.
Chatbot Flow Builder
Intercom Fin AI and Conversica both feature a chatbot flow builder, enabling businesses to design custom interaction flows. My AskAI does not include a flow builder, focusing instead on direct AI-driven interactions.
Integrations (Content/Knowledge)
Intercom Fin AI integrates with websites, help centers, and files (PDF). Conversica integrates with various company-specific data sources. My AskAI supports a wide range of integrations, including websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more, providing extensive flexibility.
Integrations (End Users)
Intercom Fin AI and Conversica offer integrations through their respective marketplaces. My AskAI supports a broad array of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more, ensuring seamless connectivity.
Compliance
All three platforms are GDPR compliant, ensuring they meet stringent data protection regulations. Intercom Fin AI and Conversica are also SOC-2 compliant, whereas My AskAI is not.
Support
Support details for Intercom Fin AI and Conversica are not provided. My AskAI offers tiered support: Essentials includes web and email support, Pro adds priority web, email, and video support, and Enterprise includes Slack support and a dedicated success manager.
AI Models Available
Intercom Fin AI and My AskAI both utilize GPT-4o. My AskAI's Enterprise tier additionally offers access to other models like Claude and Gemini, providing more options for advanced AI capabilities.
API Access
Intercom Fin AI and My AskAI provide API access, allowing for customization and integration into existing systems. Conversica's API access details are not specified.
Conclusion
Intercom Fin AI, Conversica, and My AskAI each offer robust AI customer support solutions with unique features and pricing structures. My AskAI stands out with its cost-effective pricing, extensive integrations, and flexible usage tiers, making it a compelling choice for businesses seeking comprehensive AI-driven customer support.
Compare Intercom Fin AI with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
