Intercom Fin AI and Chatfuel are two AI customer support platforms designed to assist businesses in managing and deflecting support tickets. Intercom Fin AI is positioned as a premium solution with a price of $495 per 1,000 tickets/chats. It offers tiered usage based on features, providing capabilities such as human handover and detailed analytics/insights. Additionally, it includes email lead capture but does not support an AI email assistant.
In contrast, Chatfuel offers a more cost-effective solution at $20 per 1,000 tickets/chats. It provides different usage tiers for businesses and enterprises across platforms like Facebook, Instagram, and WhatsApp. Chatfuel also supports human handover and email lead capture but lacks analytics/insights and an AI email assistant. This makes Chatfuel a budget-friendly option with essential features for basic customer support needs.
| Feature | Intercom Fin AI | Chatfuel | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $20 | $99 |
| Usage Tiers | Based on features | Business (FB and IG) - 1000 conversations/mo Enterprise (FB and IG) - custom Business (WhatsApp) - 1000 conversations/mo Enterprise (WhatsApp) - custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | Chatfuel pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) | Google Sheets ChatGPT Stripe Zapier JSON API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Google Sheets Hubspot Shopify Zapier CRM API Custom integration | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Business (FB and IG) - not specified Enterprise (FB and IG) - Personal account manager, Bot building services (10 free hours) Business (WhatsApp) - not specified Enterprise (WhatsApp) - Personal account manager, Bot building services (10 free hours) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | ChatGPT (not specified) | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Intercom Fin AI, Chatfuel, and My AskAI. These platforms are designed to deflect support tickets and streamline customer interactions using AI. My AskAI can be integrated within Intercom Fin AI or Chatfuel, enhancing their capabilities.
All three platforms, Intercom Fin AI, Chatfuel, and My AskAI, offer robust AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, a capability that Chatfuel lacks.
Intercom Fin AI charges $495 per 1,000 tickets/chats, making it the most expensive option. Chatfuel is priced at $20 per 1,000 conversations, while My AskAI offers a middle-ground rate of $99 per 1,000 conversations. This makes My AskAI a cost-effective solution with more advanced features compared to Chatfuel.
Intercom Fin AI's pricing is based on features, while Chatfuel and My AskAI offer tiered plans. My AskAI provides clear usage tiers with Essentials, Pro, and Enterprise plans, and charges $0.10 per conversation beyond limits. Chatfuel's tiers are segmented by platform (FB, IG, and WhatsApp) and offer custom enterprise solutions.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly.
Intercom Fin AI and My AskAI provide conversation analytics and insights, which are critical for understanding customer interactions and improving service. Chatfuel does not offer this feature, which could be a limitation for businesses looking for in-depth analytics.
My AskAI is the only platform that includes an AI email assistant, offering additional support capabilities that neither Intercom Fin AI nor Chatfuel provide.
All three platforms support email lead capture, helping businesses to gather and manage customer leads efficiently.
While Intercom Fin AI and Chatfuel do not specify content limits, My AskAI offers unlimited webpages and documents across all its plans, ensuring scalability and flexibility.
Intercom Fin AI supports one chatbot/agent, while My AskAI offers one chatbot in its Essentials and Pro plans, with unlimited bots in the Enterprise plan. Chatfuel does not specify the number of chatbots it supports.
Intercom Fin AI provides a hosted help center, a feature absent in both Chatfuel and My AskAI.
Intercom Fin AI and Chatfuel include a chatbot flow builder, which is not available in My AskAI. This feature helps in designing and managing chatbot interactions.
Intercom Fin AI integrates with websites, help centers, and PDF files. Chatfuel supports integrations with Google Sheets, ChatGPT, Stripe, Zapier, and JSON API. My AskAI offers extensive content/knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Intercom Fin AI and Chatfuel offer various end-user integrations. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and multiple chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant. However, only Intercom Fin AI is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.
Support options vary across the platforms. Chatfuel offers personal account managers and bot-building services for its enterprise plans. My AskAI provides tiered support with Essentials offering web and email support, Pro adding priority web, email, and video support, and Enterprise including Slack and a success manager.
Intercom Fin AI and My AskAI both utilize GPT-4o. My AskAI's Enterprise plan
