Intercom Fin AI and Chatbot are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency through automation. Intercom Fin AI is priced at $495 per 1,000 tickets or chats, with usage tiers based on features, while Chatbot offers a more budget-friendly option at $85 per 1,000 tickets or chats, with multiple usage tiers including Starter, Team, Business, and Enterprise levels.
Both platforms support human handover, ensuring that complex issues can be escalated to human agents when necessary. They also provide analytics and insights to help businesses monitor performance and make data-driven decisions. However, neither platform includes an AI email assistant. Both Intercom Fin AI and Chatbot offer email lead capture features, aiding in the collection of potential customer information for follow-up. The primary distinction between the two lies in their pricing and tier structures, with Intercom Fin AI positioned as a premium option and Chatbot catering to a broader range of budgetary needs.
| Feature | Intercom Fin AI | Chatbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $85 | $99 |
| Usage Tiers | Based on features | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | Chatbot pricing page | My AskAI pricing page |
| Content Limits | Not provided | 5,000 knowledge articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:Intercom Fin AI,Chatbot, andMy AskAI. Each offers unique capabilities aimed at deflecting support tickets and enhancing customer service through AI-driven solutions.
All three platforms—Intercom Fin AI, Chatbot, and My AskAI—offer robust AI customer support features. These features are designed to automate responses and streamline customer interactions, providing efficient solutions to common queries.
Intercom Fin AI, Chatbot, and My AskAI also offer AI features specifically designed to assist support agents. These tools help agents manage their workload more effectively by automating routine tasks and providing intelligent suggestions.
Intercom Fin AI charges $495 per 1,000 tickets/chats, which is significantly higher than Chatbot's $85 and My AskAI's $99 for the same volume. This price difference may influence the choice depending on the budget and scale of customer support operations.
Intercom Fin AI's pricing is based on features, whereas Chatbot and My AskAI offer tiered pricing plans. Chatbot's tiers range from Starter to Enterprise, with varying limits on valid chats per month. My AskAI's tiers also range from Essentials to Enterprise, with additional charges for conversations beyond the set limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is critical for maintaining high-quality customer support.
Intercom Fin AI, Chatbot, and My AskAI provide conversation analytics and insights. These tools help businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Intercom Fin AI or Chatbot. This can be particularly useful for automating email responses and capturing leads.
All three platforms support email lead capture, which helps businesses gather potential customer information through automated interactions.
While Intercom Fin AI does not provide specific content limits, Chatbot supports up to 5,000 knowledge articles. My AskAI offers unlimited content limits across all tiers, with automatic updates, making it a highly scalable option.
Intercom Fin AI supports a single chatbot/agent, whereas Chatbot offers more flexibility with varying limits based on the plan. My AskAI provides one chatbot with two modes (public and private) in lower tiers and unlimited chatbots in the Enterprise tier.
Intercom Fin AI and Chatbot both offer a hosted help center, a feature not available in My AskAI. This could be a consideration for businesses looking for an integrated help center solution.
Intercom Fin AI and Chatbot include a chatbot flow builder, which allows for the creation of custom chatbot interactions. My AskAI does not offer this feature, focusing instead on content integration and AI capabilities.
Intercom Fin AI integrates with websites, help centers, and files (PDF). Chatbot supports websites, Zendesk, and internal documentation. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and many more, providing a versatile content management solution.
Intercom Fin AI has a marketplace/app store for integrations. Chatbot supports multiple end-user integrations like Facebook Messenger, Slack, and Zendesk. My AskAI also offers a wide range of integrations, including Zendesk, Intercom, HubSpot, and various messaging platforms, enhancing its versatility.
All three platforms are GDPR compliant. However, only Intercom Fin AI is SOC-2 compliant, which may be a critical factor for businesses with stringent security requirements.
Support options vary across the platforms. Intercom Fin AI does not provide detailed support information. Chatbot offers email support across all tiers, with additional services in higher tiers. My AskAI provides web and email support in Essentials, with priority and video support in Pro, and dedicated support through Slack and a success manager in the Enterprise tier.
Intercom Fin AI and My AskAI both use GPT-4o, with My AskAI offering additional models like Claude and Gemini in the Enterprise tier. Chatbot provides AI Assist across all plans.
API access is available on all three platforms, allowing for custom integrations and extended functionality.
Intercom Fin AI, Chatbot, and My AskAI each offer unique features and pricing structures tailored to different business needs. My AskAI distinguishes itself with its AI Email Assistant, extensive integrations, and scalable content limits, making it a compelling choice for businesses looking for a versatile and cost-effective AI customer support solution.
